MBA in BPO Management

1
Master of Business Administration in BPO
Management
2

• A BPO manager co-ordinates and maintains harmony
  between the front end operations and the back end
  operations of a company. The key role of a BPO
  Manager is to be the link between the outsourcing
  organization the company to which these
  processes are outsourced and maintain cordial
  professional relationship. 

3
Potential Careers

• BPO Manager
• BPO Operations Manager
• Online Marketing Manager
• Training Manager

4
Eligibility
Graduates in any discipline
5
Program Structure
Semester I Financial Management Business
Environment Managerial Economics Organizational
Behavior Human Resource Management
(HRM) Quantitative Techniques Semester
II Strategic Management Marketing
Management Management Information
Systems(MIS) Production Operation
Management Research Methodology for Management
Decision Accounting for Managers
6
Program Structure
Semester III Introduction to BPO Operations
Management Ethics in Business Setting up of BPO
Organization- A Strategic View Data Protection
and Data Security Training Methodology in BPO
Organization Semester IV e-Customer Relationship
Management Technology aspects of BPO Knowledge
Process Outsourcing Project Work
7
For More Details Visithttp//www.jnujprdistance.c
om/online-courses/mba/bpo-management.aspx