Front Desk V/s Back Office – 2 Sides Of a Coin

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Front Desk V/s Back Office 2 Sides Of a Coin
Phone no 800-594-7695 512-843-8874 Fax
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bsite http//www.supportninja.com
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Front Desk V/s Back Office 2 sides Of a Coin

• There are no secrets to success. It is the result
  of hard word, sheer determination and
  preparation. It is not something that happens
  overnight but it takes years of hard work by the
  whole team. Today in almost all companies there
  are two distinct types of employees those who
  work in the front office and those who work in
  the back office. These terms front office and
  back office Solutions are used to describe the
  two general facets of all customer related
  business operations. The front office and back
  office are the two sides of a coin and if any one
  faces difficulties, the other gets hampered too.
  Heres a basic difference between the back and
  the front office.

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General Difference

• The most common and the obvious difference
  between the back office and front office is the
  work. Front office activities include more amount
  of face-to-face interaction and are directly
  connected to customers or clients, such as
  marketing, sales, service and support. While back
  office process outsourcing activities include all
  other business functions and activities that
  arent customer-facing. These include major
  accounting and finance, the human resource
  department and the data department.

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Skill Set

• Both the front office desk as well as the
  back office desk needs extremely well organized
  skills. Front office team requires good
  interpersonal skills as they deal with the client
  face-to-face. Good listening and understanding
  client need along with sales skills are a must
  for front office executives. Back office is the
  back bone of any organisation. The skill set
  required by back office team depends upon the
  department and the position held. Basic computers
  skills are essential for both the front and the
  back office but these skills vary. Front desk
  might just need to schedule appointments but the
  back desk has to use a computer for various other
  advanced programs. Word processing, ledger
  systems, billing personnel and other many other
  skills are required by back office. But the most
  important are excellent oral and written skills
  for back office employees.

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Importance

• Front office is something that attracts,
  sells and retains customers. Stores, sales,
  service and support workers represent the face of
  your company to the market. Remember that any
  business that relies on customers and clients
  wont be able to survive and thrive without
  effective front office operations. As said back
  office is the back bone of any company and it
  doesnt necessarily have to take a back seat. Not
  having the correct back office executives can
  seriously harm your business.

• If its a start up and youre not sure
  about the back office team, you can always go for
  back office outsourcing process. This will
  indeed be a greater help as all the back office
  work would be handled by experienced
  professionals of the outsourced company. Back
  office activities are a support system for the
  front desk. They plan for, monitor and even
  improve ongoing business operations. Remember
  what your clients see are the results from data
  gathering, strategic meetings and operational
  decisions taken by the back office.

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CONTACT US
701 Brazos St. Suite 1616 Austin, TX

800-594-7695 512-843-8874
888-596-6103
hello_at_supportninja.com
http//www.supportninja.com
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