The Online Consumer Forum in India - Fill the quarry

1
Procedure for Filling a Complaint at the Online
Consumer Forum

• Bhonko Power Your Voice

2
Online Consumer Forum (Bhonko)

• Bhonko is an Online Consumer Forum in India. The
  Online Consumer Forum believes in providing a
  common platform for posting complaints against
  any kind of products or services associated with
  multinational brands, public or private
  enterprises. The platform always helps in
  maintaining and regulating the business and
  consumer relationships.

www.bhonko.in
3
Any Type Complaints
Government Organization
Education
Telecommunication
Clothing Shoes Accessories
www.bhonko.in
4
Who is Consumer?

• A consumer refers to a person who buys any
  commodity and also is a user of such commodity or
  service.
• A person is considered to be a consumer if he
  buys capital goods in order to provide services
  to other individuals.

www.bhonko.in
5

• Any person who fulfills the below mentioned
  conditions can claim himself as a consumer-
• -The services must be provided to him
• -The person has paid for the service.

www.bhonko.in
6
Factors leading to Consumer Exploitation

• (i) Deceptive and Misleading techniques - This
  technique is considered to be illegal in case of
  any business establishment.

www.bhonko.in
7
(iii) False Warranties or Guarantees This may
be considered as an unfair business practice or a
type of fraud. A warranty is violated when a
promise between a buyer and a shopkeeper is
broken.
www.bhonko.in
8
(ii) Adulteration Adulteration is a legal term
which states that a specific product fails to
meet federal and state standards. It is addition
of an alternate substance to a food item in order
to increase its quantity both in prepared as well
as raw forms.
www.bhonko.in
9
(iv) Black Marketing Black market represents an
illegal trading of any goods or service. The
basic motive is to avoid taxes and regulations.
It is a subset of an informal economy.
www.bhonko.in
10
Consumer Protection Act 1986

• This is a social, legislative Act.
• The act enables general customers to secure less
  expensive and speedy Redressal of their
  grievances.
• This Act is applicable throughout the country
  except Jammu and Kashmir.

www.bhonko.in
11
Salient Features of the Act

• The Act covers all public sector, private sector
  and cooperative organizations.
• This act applies to all goods and services.
• It ensures consumer rights.
• Provisions are contemporary in nature.

www.bhonko.in
12
Consumer Rights
(i) Right to choose It ensure Right to be
assured i.e. to have variety of goods and
services at competitive prices.
www.bhonko.in
13
(ii) Right to be heard - It ensures that
consumers will receive due consideration at
appropriate forums. It helps consumers for
posting their complaints significantly. To raise
a voice against companies or their products and
ensures that consumer issues can be handled in an
efficient way.
www.bhonko.in
14
(iii) Right to Safety The right ensures
protection against marketing of goods and
services which pose a danger to life and
property. It is applicable to areas like
pharmaceuticals, health care and food processing.

www.bhonko.in
15
(iv) Right to Information It ensures right to
get information pertaining to purity, potency,
standard and quantity. It ensures consumers to
have simple access to information which proves to
be very significant for them.
www.bhonko.in
16
(v) Right to Redressal- This right ensures
Redressal against unfair trade practices or
restrictive trade practices. The government of
India has been more successful with regard to
this act.
www.bhonko.in
17
Responsibilities of a Consumer

• Before buying any product, the Consumer must
  be Conscious about its quality. He/ she should
  verify the Quality marks such as-

• Agmark
• ISI
• FPO
• BIS

www.bhonko.in
18
Remedies Under Consumer Protection Act

• Replace the goods.
• Remove the defects in the product.
• Return the price paid to the complainant.
• Issue of corrective advertisement.
• Not to offer hazardous goods for sale.

www.bhonko.in
19
Consumer Awareness

• Online- Website and social networking sites.
• Universities- E.g. Jawaharlal Nehru University,
  Delhi University
• TV and FM Radio
• Poster and banners at public places.
• Magazines and Newspapers

www.bhonko.in
20
Procedure for filing complaints at Bhonko

• Consumers need to visit Bhonko.
• Consumers need to post complaints against private
  companies or public enterprises.
• After that, the team of the Online Consumer Forum
  will refer the complaint directly to competent
  authority of the company.

www.bhonko.in
21

• Bhonko team will ask for the inconvenience being
  caused to the person. The team will keep a follow
  up with the company.
• Finally, the Consumer Forum India Online
  Complaint Cell will assist the person in
  approaching the consumer court.

www.bhonko.in
22
(No Transcript)