11 Questions You Should Ask When Hiring a Cleaning Service

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11 Questions You Should Ask When Hiring a
Cleaning Service
www.Smbybest.com
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When hiring a cleaning service, you want to
select the best match for your family.
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Here are some questions to ask that help you get
the perfect choice

• Are you licensed bonded and insured, and do you
  perform background checks, reference checks and
  drug screening?

Who is in your home is generally the most
important question that consumers have. Official
checks and verifications are how professional
companies can ensure you have trustworthy people
in your home.
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• Do you hire employees or subcontractors?

This question is about who is in control of your
job. If a company hires employees they are
legally allowed to train, insure, pay payroll
taxes and provide care and control over the job.
If they hire sub-contractors, it is the
sub-contractor themselves who must provide the
insurance, they should not receive training from
the company, and they are really independent
business owners. If a company hires
sub-contractors then you should ask a lot more
questions about liability, insurance,
qualifications and payroll taxes.
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• What are your most common complaints and how do
  you solve them?

Customer satisfaction with a cleaning service is
about understanding and meeting customer
expectations, communication, and a complete
understanding of the customers needs. Learning
ahead of time where things could go array can
help avoid misunderstandings in your home service.
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• Can you work within my budget?

Everyone loves having their house cleaned from
corner to corner, but that may not always be in
your budget. Find out what the cleaning company
can do with your budget.

• How reliable is your company?

You are busy, and you dont have time to wait
around for umpteen changes in time from your
cleaning company. Ask your cleaning company how
they measure their reliability, and do they have
a good track record.
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• Do you have expertise in cleaning stains and
  unusual cleaning problems?

It does not take much expertise to run a broom
across the floor, but to maintain a home in tip
top shape you are going to need occasionally to
handle the odd stain on your carpet, in your
grout or on your granite, etc.
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• Do you belong to a trade association or have you
  received any specialized training?

True experts spend time and resources staying up
on the most effective procedures, standards and
technology for an efficient cleaning.

• What kinds of tools and supplies do you use?

Green cleaning, microfiber, traditional products,
commercial grade learn what your company plans
to use.
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• What kinds of tools and supplies do you use?

Green cleaning, microfiber, traditional products,
commercial grade learn what your company plans
to use.

• How do you guarantee your work?

Not only ask the company if they guarantee their
work, but how they do it. Is there a lot of red
tape? Do people need to redeem the guarantee
often?
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• Do you offer special projects if I need it?

Is the company available to do a detail of the
interior and exterior surfaces of the kitchen?
How about hands and knees polishing of your
dining room and dining room furniture? How about
giving a good clean to your RV or boat? It is
important to know that your cleaning company is
available for all of your needs.
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• Can you come out to give me a free in-home
  estimate?

I know you are busy and may be considering
skipping this step, but an in-home estimate is
your opportunity to really see who will project
managing your service. See whether they seem
experienced, flexible, good communication, a good
leader and someone you can work with for a long
term relationship. No matter how frequently you
are using a cleaning service, the process of
finding and vetting a good service takes time,
and you would rather only do it once.
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Contact ServiceMaster Restore on 316-413-5750
or Visit us at smbybest.com let us get to
work making things right again.