uop HRM 546 Week 3 Assignment Formative Assessment Activities

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HRM 546 Week 3 Assignment Formative Assessment
Activities The Shoe Store Incident You are the
regional manager of a shoe store chain, which is
one of many located in the metro area. Bob, a
manager, works at a mall location. One day, Bob
calls you with the following situation About an
hour ago, the stores best customer, Imelda,
walked in and asked Bob if an employee could help
her get the proper fitting for her shoes. Bob
explained that Tom, a sales employee, would be
happy to help her. Imelda, however, said she
would prefer to work with a female employee, and
that if a female employee helped her, she would
probably buy five pairs of shoes. Bob explained
to you that Mary, another sales employee, was
working the back room. Each day, two employees
work in the store one working the front, and one
working the back. They rotate on a daily basis
because the person working the front gets the
commissions for the day. This is company policy,
and neither Bob nor you have the flexibility to
change that policyso there is no chance to split
the commission. Today is Toms day to earn
commission.Bob asks you what he should do.
Should Bob swap Tom and Mary so that the store
gets the benefit of Imeldas purchases, or should
he stand firm that only Tom is available to sell
her shoes? What legal and ethical issues arise in
this case, and what legal and ethical principles
guide this decision? What choice do you make and
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