Retail Sales Tips: How to Hire and Train Your Retail Dragons

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Retail Sales Tips

• How to Hire and Train Your Retail Dragons

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• Does it feel like your staff needs some training
  to operate the advanced Symbol LS2208 Barcode
  Scanner you just bought for the point-of-sale?
• Do you think entirely motivated and trained
  employees can bring your store better sales?
• Well if yes, then you are absolutely right with
  your thoughts.

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• You don't get top performing employees on
  recruitment, but you hire candidates that can be
  trained to perform at their best.
• Training your retail staff with effective
  learning practices can help implant a sense of
  confidence in your employees, which will directly
  affect your sales, customer experience and
  business profitability.
• So if you're determined about your retail staff
  training, you must go through these tips and
  ideas that will help ensure your employees feel
  passionate and confident about what they are
  doing.

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• Hire Candidate for Their Attitude
• It's always good to hire people for their
  attitude and personality rather than selecting
  them for their aptitude and experience alone.
• It may sound a bit weird, but it really works in
  retail business. A person who has a positive
  attitude towards his profession and is open to
  learn new things would be easier to train than
  someone who has the required skill and aptitude
  but not the right attitude and disposition.

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• Develop a Strong Knowledge
• If your prospect asks a few questions about the
  product or service and your retail person is
  unable to provide informative and knowledgeable
  answers, you are almost certainly going to lose
  your potential customer.
• For people at retail, it is of utmost importance
  to know what they are selling. A thorough
  knowledge of all the products, including their
  features and benefits, being sold in the store is
  a must to ensure your prospects and customers
  have a great experience shopping from you.

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• Condition Your Staff's Soft-Skills
• It really matters to your prospects and store
  visitors how your retail staff present themselves
  to customers or prospects, how the staff treat
  them and communicate with them. Train your
  employees on skills for communicating
  effectively, bringing clarity in expression,
  toning voice, making proper eye contact and more.
  In addition, it is needed that you focus on
  varied other aspects like efficiency, customer
  service, personal behaviour, safety and courtesy.

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• Familiarize With In-Store Procedures
• While you train your employees in customer
  service, soft-skills, behaviour and other skills,
  pay attention to varied in-store procedures that
  are performed as daily tasks.
• To keep your retail operations running smoothly
  and efficiently, you need to give step-by-step
  instructions and guidelines to your staff on
  writing reports, stocking and managing inventory,
  processing cheque, credit card and cash payments
  and other necessary operations.

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