Title: How to Win Credibility in an era of Trust Deficit?
1How to Win Credibility in an era of Trust
Deficit?
How to become successful at telling the truth and
tabling brutal facts and still win friends and
influences people?
2Management Consulting Firms in India
- Despite the quantum leap in scientific
expeditions like the Mars Orbiter Mission (MOM),
it is still very hard to succeed in business by
talking straight. We do know that business is a
lot simpler than rocket science.We spend fortunes
on Big Data and still find people shying away
from taking decisions. A traceable, transparent
and openly democratic culture of information
sharing should aid the decentralised real-time
decision support system to enhance performance
management right?
3When Fernando Bartolomé, revealed that Review,
Nobody Trusts the Boss CompletelyNow What?,
(https//hbr.org/1989/03/nobody-trusts-the-boss-co
mpletely-now-what ) I wondered why should it be
so hard to speak to the truth to the powers that
be?
4Pooch Pooch management, coined famous by Sharu
Ranganekar, revealed the Indian style of decision
making through series of consultations before it
was approved with near unanimity.
5- The Ringi system adopted by Japanese are no
different because there again the ideas would
travel up the chain of command before being
returned with an approval. Every culture had its
own unique way of conveying the truth. If it was
Shakespearean to utter the truth half in jest, we
had the Akbar and the Birbal stories, metaphors,
skits and the grapevine to activate a game of as
Chinese whispers until it went public.
6Successful managers are astute and socially
intelligent. Tactfully, they sift the fact from
the emotions so as to protect the self esteem of
the recipient as she comes to terms with
reality. When simple truth is conveyed with
abundant sensitivity, it fosters the trust in
relationships and helps the recipient stay
objective. While the Eastern methods may appear
seemingly inefficient, they are more effective in
the long run when compared to the inelegant way
of brutal honesty perfected in the West.
7Strategic Marketing Management
- First, test the palatability of the content
before it is delivered to them. If the audience
feel appreciated, smarter and gain enhanced self
respect by knowing what they dont, they would be
ready for me. - Next, they will find the energy to listen and
feel encouraged to do something about it. Having
successfully overcome their skepticism and
inhibitions, they may be ready to act on their
own.
8- Contact Shekarsan thought catalyst, executive
coach and management consultant. Shekarsan can be
reached at shekar_at_shekarsan.comor by phone at 91
44 4350 2000 Or mail using the contact page
in www.shekarsan.com - About Shekarsan LLP Shekar aims to promote
strategic thinking and viable execution, for
Multinational companies and owner promoted,
family owned small and medium enterprises. Shekar
is a transformational thinker and avid advocate
of Customer Centricity that he championed as a
Director for Xerox, GE Capital and Citibank.
9- Contact Person Shekar Rangarajan
- Business Address 3A, Prasantham,141, St. Mary's
road, Alwarpet, Chennai, Tamil Nadu - 600018,
India. - Business Phone 91 9884074802Business Email
rshekar_at_mac.com - Business Website http//www.shekarsan.com/