An overview of Hospitality Industry by Alpesh Ajmera CSO of Ajmera Group of Companies

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Alpesh AjmeraChief Strategic Officer of Ajmera
Group of companies

• Ajmera Group of Companies

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An Overview on Hospitality Industry by

• Alpesh Ajmera 

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Q.) Mr. Alpesh Ajmera can you shed light on why a
person, a family or an organization should opt
for professional hospitality services over normal
hotel stay?
AA This is similar to why one should choose
lavish buffet of scrumptious food over dal rice.
When a person chooses to go for a trip, She/He
wishes to get complete rest both mentally and
physically they want to unwind from work. They
wish to involve in frolic activities which can be
arranged by professional hospitality services. A
hotel and its staff wont take the pains to
organize bonfire, sightseeing, games and other
activities for their customers.
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Q.) Mr. Alpesh Ajmera what do you think are
people excited about availing hospitality
services?
AA Yes Absolutely, People are ready to
experiment if they are getting a positive
experience out of it, they just have to select
the destination where they want to holiday rest
would be taken care by the service provider. Food
and Beverages, Accommodation, Travel and Tourism
all would be handled by the respective service
provider. The customer just has to pack the bags
with stuffs that they think are needed for the
trip thats it.
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Q.) It sounds really awesome, Mr. Alpesh Ajmera
you yourself are hospitality service provider via
Adamo the hospitality arm of the Ajmera group.
What do you think delights a customer and makes
in crave for professional services in the
future?
AA Customer delight depends upon how much effort
you take to provide customer many occasions in
which he forgets who he is where he is from what
he does he is just captivated by the magic of
that moment. This helps a customer to distress
maximum. Maximum de-stressing transforms into
maximum customer delight.
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Q.) Currently you are providing services at two
destinations Goa and Matheran any particular
reason for selecting these two venues to start?
AA These two locations are my personal favorite
and I assume they are loved by many people. Goa
for its care free chilled out nerve soothing
feeling that it gives and Matheran for its clean
picturesque calm inducing vibe.
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Q.) Would like to know Mr. Alpesh Ajmera what are
the new technological trends and advancements
being witnessed in the industry?
AA It has become so easy to book the service,
Clicks of finger is what is required in this
digital era. One can have a detailed analysis of
which service provider is giving the facilities
which a person is looking for and select one
fitting ones criteria. Digital marketing and
Social Marketing is fuelling our aspirations to
reach widely spread global market, Real time
customers grievances can be known and handled
appropriately coz of digital connectivity.
Reviews and Feedbacks can be taken remotely to
improvise the service delivery.
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TO KNOW MORE ABOUT ALPESH AJMERA VISIT HIS
OFFICIAL WEBSIE http//www.alpeshajmera.co.in