hotel consultants in india, resort consultants in chennai, restaurant consultants in bangalore

1
MSV Hospitality consultants

• www.msvconsultants.com
  98652
  56883

2
MSV HOSPITALITY CONSULTANTS

• If there is one business with the maximum
  competition, then it has to be the hospitality
  industry especially Hotels and Restaurants. Every
  day we see new entrants and international brands
  competing for customer loyalty and market space
  in the ever expanding hospitality market. So how
  can an existing Hotel or Restaurant compete with
  this new and increasing competition? The answer
  lies in figuring out your specific USP (Unique
  Selling Proposition) and getting your branding
  aligned with your USP.

3
MSV HOSPITALITY CONSULTANTS

• Establishing a USP is especially
  important for individual hotels, independent Bed
  and Breakfast Inns, individually managed
  restaurants and clubs. Generally, when one thinks
  of setting up a USP one may think about how
  present clients with a unique perspective that is
  different from their competition. People may
  think about re-doing the décor, changing the
  website, adding new items to the menu and such.
  But a brand USP isnt just one thing, it is a
  combination of winning factors that influences
  customers and clients to come back time and again
  to a hotel or restaurant establishment.

4
MSV HOSPITALITY CONSULTANTS

• The key to the success of a Hotel or
  Restaurant brand lies in finding and nurturing
  these supporting factors that keeps your clients
  coming back. Guest exit interviews or customer
  feedback is one way of identifying these key
  factors.

5
Your clients are the best judge of the services
you offer and getting their valuable opinion on
the following key elements will help to better
structure your specific branding strategy
MSV HOSPITALITY CONSULTANTS

• Location and accessibility
• Ambience
• Service
• Taste and variety
• Pricing
• Other helpful suggestions

6
MSV HOSPITALITY CONSULTANTS

• Think about how the international hotel
  chains and restaurants maintain the same level of
  service excellence across all their properties.
  Whether you are staying at the Hilton in New York
  or Hilton Chennai, you will be met with the same
  international standards or service, décor and
  taste. That is because they have developed their
  own brand standards that are universally applied
  across all their managed properties without
  exceptions. If they are met with disgruntled
  customers, the management is quick to deal with
  the situation to the greatest satisfaction of the
  client.

7
MSV HOSPITALITY CONSULTANTS

• While developing your own USP we need to
  employ this method of Guest Auditing which will
  give you the right answers and the right
  direction to focus your branding efforts. MSV
  Hospitality consultants works with your staff,
  clients and management to chalk-out a
  multi-pronged branding strategy, that suits your
  individual establishment requirements for all
  hospitality entities big and small. We are
  specializing in Hospitality consulting, Hotel
  Consulting and Resort Consulting.

8
The focus of the USP and branding strategy would
revolve around positively strengthening the
following-
MSV HOSPITALITY CONSULTANTS

• The guest experience
• Quality in terms of service, taste and overall
  perception.
• Increased trust and customer loyalty
• Staff loyalty and retention
• Staff training and development
• Raising accountability across all levels
• Effective cost management
• Value for money
• Reduce complaints and increase customer
  satisfaction
• Raising brand consciousness among the target
  customers

9
MSV HOSPITALITY CONSULTANTS

• While working on enhancing the above
  qualities we will be able to develop and market a
  brand that is consistent, has the interest of
  clients at heart and provides excellent service.
  By working on this service paradigm your business
  reputation and business value are sure to
  increase substantially and MSV Consultants is
  here to help you in this journey. To learn more
  about this click on this link http//www.msvconsul
  tants.com/

10
Contact Us
Mobile
Corporate Address
91-98652 56883 /
91-77080 66888 240, 4th Cross,
Brindavan Road, Mail _at_
Fairlands,
info_at_msvconsultants.com Salem - 636016,Tamil
Nadu, India.
MSV HOSPITALITY CONSULTANTS