CXGroup - Customer Experience Consulting

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CX Group - Customer Experience Consulting

• http//www.cxgroup.co

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CX Consulting

• Our consulting services will guide you through a
  series of pragmatic steps that will put you on
  the course toward customer centricity. Whether
  you need guidance in mapping your customers
  journey or are looking to perform a one-time
  discovery of your customers, CX Groups
• Consulting services are packaged services built
  on our experience over the course of delivering
  CX projects worldwide across a wide range of
  industries.

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Customer Experience
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CONSULTING PACKAGES

• Customer Journey Mapping- Customer Journey Maps
  are an excellent tool to unlock potential in your
  current customer interactions. CX Consulting will
  assist you in determining where a sales process
  breaks down in the eyes of a customer, or how we
  can have a customer raise services issues with
  you before they share their experience on the
  Internet.
• CX Consulting will facilitate the process of
  building Journey Maps and aligning everyone in
  your organization in that process towards common
  customer centric goals.

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• CX Discovery- CX Discovery is a one-time customer
  experience research exercise for your business.
  We design the survey methods, invite customers to
  share their experience and process the results,
  leading to a detailed report about how your
  customers perceive your business and its services
  or products.
• Voice of Customer Program Design - It takes
  initiative on multiple levels to implement real
  change in the way your manage customers.  CX
  Group assists companies in designing their Voice
  of Customer Program. Whether you are initiating a
  project, or need help in driving organizational
  change, benefit from the vast experience our
  group has amassed through its exposure to CX
  projects worldwide.

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Managed Interactions

• CX Interactions is an outsourcing solution that
  helps businesses create advanced CX capabilities
  and impress customers with great responsiveness
  at minimal costs. CXInteractions can perform
  outsourced activities under your companys brand
  name or as a neutral third party.

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MANAGED SERVICES PACKAGES

• Managed 1st Responses- A number of research
  studies relating to service recovery have found
  that the speed of responding is the single most
  important factor when reacting to negative or
  positive feedback from customers.
• Managed 1st Responses means building a capability
  at low costs and have CX Group respond for you
  with our 24/7 call center. Our agents assigned to
  your company will understand your business, work
  on the basis of pre-approved templates and will
  filter out the cases that require your attention.

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• Follow Up Calls - Customers that are either
  extremely satisfied or dissatisfied carry
  important information for the business to learn
  from. CX Group offers a phone based follow-up
  service and calls all customers that are below or
  above a predefined rating scale and interviews
  them to learn more. The results of the interview
  are documented in the CXQuest platform and can be
  analyzed by the business.
• Managed Voice of Customer Programs - CX Group can
  assist with the operative management of entire
  Voice of Customer programs. From the design of
  surveys, the definition of the touchpoints, all
  the way to delivering monthly or quarterly
  report, our team will act as your own CX
  department.

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CX Quest

• CX Quest is a software platform that helps
  businesses develop speed and attentiveness in
  their communication with customers to reduce
  customer churn and increase referrals.

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How it works

• CXQuest is a web based software solution that
  invites your customers to give feedback through
  any channel of communication they prefer to use.
  We have put strong emphasis on making the
  feedback submission process extremely easy and
  hassle free for the customer.
• Once the feedback is collected, the software
  intelligently dissects the meaning of the
  feedback that the customer gave and starts taking
  all sorts of action that is directed at making
  your business aware of the issue at hand and
  keeping the customer happy.

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Why its unique

• The CXQuest platform is equipped with state of
  the art artificial intelligence technology that
  helps businesses accurately derive the right
  meaning from the customer feedback. The system
  can e.g. detect from text messages if the
  customer is distressed or if there is immanent
  risk of the customer posting the experience on
  the internet.
• CXQuest can also process other complex
  cognitive tasks such as convert speech to text
  or process hand written comment cards.

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• CX Quest

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Locations

• For support matters regarding the CXQuest
  platform, please send us an email with your
  support request to support_at_cxquest.com or submit
  your support requests here.
• For sales, please inquiries contact us at
  sales_at_cxgroup.co or call the nearest office to
  you

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North America

• 2701 S Bayshore Drive, 303
• Coral Gables 33133
• Florida, United States
• T  SMS 1 [phone]
• http//www.cxgroup.co

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ASIA

• 583 Orchard Road
• 08-04 Forum
• Singapore 238884
• T  65 31 58 3969
• http//www.cxgroup.co

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Europe

• Veddestavägen 13
• SE-175 62
• Järfälla, Sweden
• T 46 (8) 446 83926
• http//www.cxgroup.co