What Makes a Dental Front Office Rock? Effective Training of Course!

1
frontofficerocks.com
2
Mother Teresa
Kind words can be short and easy to speak, but
their echoes are truly endless.
3
Any service provided depends on the communication
between individual people and the effectiveness
of the service offered and how well its done.
This is particularly the case within a dental
office.
4
There is a quote that says, Make a customer, not
a sale which is very appropriate to the subject
of quality service. Customer service is an
instrument that when used well, can be a
tremendous force in generating business and more
importantly gaining a valued reputation.
5
The business advantage of customer service
training
Training has proven to increase professional
customer service skills to a significantly higher
degree. The fact that it costs less to retain
loyal customers than acquire new ones is one of
the key factors of why training is necessary. In
addition, satisfied customers are likely to refer
others as well.
6
Essential skills imparted through training

• Listening skills and questioning techniques which
  can shorten interaction time with customers and
  keep the focus on moving things along faster.
• By improving communication skills, a dental
  office can serve more customers in less time.
• Seeming impatient about customers issues can be
  a deterrent. Finding the balance is key and
  customer service training is something that can
  alleviate this scenario.
• Better first impressions are primary drivers of
  customer satisfaction and repeat business.

7
About the training of Front Office Rocks
The training offered by Front Office Rocks is not
just an A-B-C type training. This training is
designed to offer solutions and suggestions of
how to set your office apart from the rest. It is
designed to be entertaining, realistic, and most
of all, easy to implement.
8
Dental Front Office Training from Front Office
Rocks Contact 12112 Scripps Summit
Drive San Diego, CA 92131   Email
support_at_frontofficerocks.com Phone (858)
344-8353 Website www.frontofficerocks.com