Handling Difficult Employees and Situations of Internal Investigations

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Handling Difficult Employees and Situations of
Internal Investigations
Who can Benefit Supervisors HR Associates
Managers and Generalists Employee Relations
Managers Plant Managers Business owners
Those in non-HR jobs who have investigatory
responsibilities.
OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com
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Objectives of the Webinar

• How to tell the difference between misinterpreted
  recollections vs. purposeful distortion or even
  providing misinformation.
• Telling the difference between a witness's
  selective memories vs. human forgetfulness.
• Finding out if the investigator doesn't ask
  understandable good question vs. A witness's
  purposeful omission.
• What to do about interfering, uncooperative or
  pressuring managers.
• Tips for conducting investigations in unfamiliar,
  offsite or remote locations.
• How to start an interview so most witnesses will
  be truthful and forthcoming from the beginning.
• How to get to facts that were omitted whether
  purposefully or not.
• Getting to the bottom of inference and untangling
  the web of deception.
• The best defense is a good offense mindset
  Interviewing those who disorder, complicate, blow
  up and back track.
• Leave the TV shows out - The 5 best ways to tell
  if someone is lying to you.
• How to ask good questions to get good answers.

OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com
3
Webinar Description
Employers conduct investigations for a variety of
reasons employee complaints, background checks,
allegations of misconduct, losses of various
types. The shared primary purpose of these
investigations is the same - to find out the true
facts of a situation to determine a course of
action to take - or to not take. In these
investigations, employers often depend heavily
upon employee's recollections. Most employees
will do their best to be forthcoming, and recount
truthful and factual information to the best of
their abilities. However, emotions often run high
in such situations and some employees may not
want to cooperate or even have hidden agendas.
Other times investigations are assigned to
non-trained personal, or have to be conducted in
locations whereas the investigator has no
knowledge of the people, the location or
sometimes even, where necessary files are kept.
Investigating situations with difficult people
and/or problem situations can have the ill-fated
result of someone being reprimanded or retaliated
against for conduct they didn't do, or in which
they didn't participate. For others who should
have been held accountable but were not, the
conduct often continues on, in some ways
rewarding them and encouraging a repeat of the
conduct. Sir Walter Scott famously stated, "Oh
what a tangled web we weave, when first we
practice to deceive." In an investigation, it can
be difficult to determine what the truthful facts
are when information is purposefully withheld,
false information is purposefully inferred or
when false information is purposefully provided.
Such tactics interfere with an investigation.
So how do you know when you've got all the
accurate facts? That all witnesses have been
forthcoming? Or haven't purposefully given
misrepresentations of the facts? If you're
talking to someone to find out what they know,
that you don't - how would you know what
information if any that a witness distorted, left
out or used to purposefully misinform? How is an
investigator to know the difference between
someone's inaccurate recollections vs. purposeful
misrepresentation? What about angry, difficult,
fearful, non-responsive or downright
uncooperative witnesses? What can you do to
require cooperation and truthfulness? How can you
successfully conduct an investigation in an
unfamiliar location when it's a struggle just to
find the coffee?
OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com
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Why Should you Attend
Every investigation is different and compounding
that difficulty is that even in the best of
circumstances, investigations rarely unfold as
neatly as taught in training classes, assuming
you've been to training. In real work workplaces,
you have to have plans for what to do, say and
how to handle overly emotional reactions,
interfering managers, angry coworkers, those
employees with other agendas and even sometimes
downright lying.
OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com
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Instructor Profile
Teri Morning President and Chief Everything
Officer Teri Morning Enterprises
Teri Morning, MBA, MS, SPHR, SPHR-CA is the
President of her own HR Consulting firm and a new
company Hindsight Employee Relations and
Investigation Management software. She has over
15 years human resource and training experience
in a variety of professional fields, including
retail, distribution, architectural, engineering,
consulting, manufacturing (union), public sector
and both profit and non-profit company
structures.She has consulted with employers on
their problems and trained managers and employees
for over 10 years, meeting and working with
employees from all types of businesses. In
addition to a MBA, Teri has a Masters degree in
Human Resource Development with a specialization
in Conflict Management. She was certified by the
State of Indiana in mediation skills, is
qualified as a Myers-Briggs practitioner, and is
a member of SHRM, holding the dual SHRM
certification of a Senior Professional in Human
Resources (SPHR) and Senior Professional in Human
Resources California (SPHR-CA).
OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com
6
About OnlineCompliancePanel
Online Compliance Panel creates and delivers
comprehensive industry relevant training
sessions. These sessions are simple, interactive
and cost effective. We are a predominantly web
based information exchange forum. Live
interactions on compliance training make the
process holistic and effective. Online Compliance
Panel largely emphasizes in offering regulatory
compliance training to compliance professionals
on varied topics. These primarily include risk
management, quality management, corporate
compliance and other regulatory compliances. Some
of our primary areas of focus include advancement
and updates in regulatory compliance, best
practices and market trends.We strive to
incorporate high standards in developing a
culture facilitating exchange of ideas resulting
in functional excellence. Online Compliance Panel
believes in nurturing ideas and thought processes
through innovative e-learning methodologies. Our
products and services are designed to offer
customized solutions to industry and market. We
bridge the gap between experience and knowledge
thus delivering original and creative
content.Our objectives of employing interactive
mediums ensure effective communication and mutual
exchange of ideas. Online Compliance Panel
closely follows best practices and regulatory
trends in the global compliance scenario. We also
observe and communicate trends witnessed in FDA,
ISO regulations, process and design validation.
All updates and additions to important laws can
be accessed by our customers in real time.Our
mission is to empower compliance professionals
through effective online training sessions. Our
world class training methodologies stem from
comprehensive understanding of client
requirements. The content conforming to FDA and
ISO standards is developed by well qualified and
experienced industry leaders. Our offerings will
exceed expectations and add value to your
investment.The content in various categories
such as medical devices, pharmaceuticals and
biotechnology will raise the bar in terms of
quality already on offer .We hope to contribute
to the creation of responsible organizations
creating benchmarks in quality, integrity and
transparency.
OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com
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Handling Difficult Employees and Situations of
Internal Investigations
Registration Link http//bit.ly/1sWfWjg For
further details contact customersupport_at_onlinecomp
liancepanel.com or call 510 857 5896
OnlineCompliancePanel LLC 38868 Salmon Ter,
Fremont California 94536 USA 510-857-5896
susanpartov_at_onlinecompliancepanel.com