sap crm technical online training

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SAP CRM Technical Overview

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SAP CRM Technical Overview
CRM by nature is a business process driven
solution. It is crucial that you must acquire
basic understanding of the business processes, in
order to develop a technically correct solution.
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SAP CRM Technical Overview
The key functions in SAP CRM are related to the
fields of marketing, sales and service.The SAP
CRM contact channels are the Interaction Center,
Web Channel (e-commerce), Field Applications (for
example, Mobile Sales) and partner channel
management.
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SAP CRM Technical Overview
SAP CRM provides leading front office functions
and end-to-end industry-specific processes via
marketing, sales, service and various other
channels.SAP CRM can be integrated into the
NetWeaver portal, provided that you have
implemented a portal strategy.
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SAP CRM Technical Overview
Object-Based/Object-Oriented Programming
CRM is a primarily an object-based and sometimes
object oriented ABAP type system. Object based
means the application is not fully object
oriented, but written in an manner that simulates
object-orientation.
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SAP CRM Technical Overview
GUID as primary key A globally or generally
unique identifier called a GUID is used in CRM.
They are either16 bit, 22 bit or 32 bit raw
character format.
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SAP CRM Technical Overview
In a simple CRM landscape that only has one SAP
ERP backend connected to it, you will find there
is not a need for multiple clients in development
system.
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SAP CRM Technical Overview
we only have one middleware connection between
CRM ERP as recommended practice. It is
therefore recommended then to only have one
development client then on the CRM side.
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SAP CRM Technical Overview
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