Recovery Services in India

1

• WELCOME
• To

2

• INDIAs FIRST ONLY ONLINE ATTORNEY BASED
• INTERNATIONAL DISPUTE MANAGEMENT DEBT
  RECOVERY SPECIALIST
•  
• ... Converting Loss into Profit.

A Division of AEREN IT Solutions. Pvt. Ltd.
Registered office SCO 35, Second Floor, Sector
-26, Chandigarh 160019 Tel- 91-172-5026057,
Fax-91-172-2790260, Mobile-09814011278 E-mail
raman_at_ramanaggarwal.com Website 
www.indiadebtrecovery.com
3

• We are Indias first and only online
  Attorney Based International Dispute Resolution
  Management Debt Recovery Specialists that
  offers total Integrated Solutions right from
  Negotiation to Litigation, as One Stop Shop,
  having Pan India and International presence

4
ABOUT US

• IDR is a dedicated arm and Strategic Business
  Unit of our Knowledge Process outsourcing
  services, founded by a team of experienced CA and
  Attorneys. We commenced operations from 2006.
• Founded by Mr. Raman Aggarwal an eminent
  Chartered Accountant having experience of more
  than 22yrs in business law.
• Offer one stop solution for all type of
  Commercial Debt related issues, Founded by senior
  professionals comprised of Law Attorneys,
  Accountants, Retired Judges and Multiple
  Disciplined Professionals since 2006.
• We have our presence in almost all the major
  cities in India with over 60 strategic offices
  and a team of more than 144 highly accomplished
  law attorneys, retired judges, accountants and
  management consultants
• We have very strong presence in almost all the
  major countries (more than 50) in the world
  through formal strategic alliance.
• Our objective is to reach a positive amicable
  outcome, at times it is necessary to manage the
  recovery through legal process, we do not delay
  in initiating litigation having regard to the
  best legal options available like Law-Suit,
  Winding-up petitions, criminal complaints, with
  the clients prior concurrence approval. Once in
  litigation, we routinely utilizes pre-judgments
  remedies to gain leverage

5

• VISION
• MISSION STATEMENT

6

• VISION
• Transform Dispute Resolution Management Debt
  Recovery Services
• MISSION
• To deliver long term benefits and measurable
  value to our customers by
• leveraging our 
• Best people talent
• Domain knowledge expertise
• Tenets of quality and innovation
• Self sustaining processes framework
• Cutting edge technology

7

• VALUE PROPOSITION
• Our value proposition is to ensure maximize
  recoveries at low cost with high
• speed by delivering technology enabled Dispute
  Management recovery solutions.
• Our long term objective is to ensure our clients,
  to deliver maximum values
• through
• Maximum Recoveries
• Cost Savings
• Enhanced Productivity
• Highest Standard of Quality
• Continuous Process Improvement
• Cutting Edge Technology.
• Our Proven Flexible Transparent Delivery
  Engagement Model
• We believe in building long term relationship and
  long-lasting strategic partnership.

8
OUR APPROACH

• Maximizing recoveries and ensuring Cost
  reduction, through best recovery practices,
  ethics best talent people, enhanced productivity,
  innovation, cutting edge technology and timely
  delivery.
• Hire best talents from respective industry and
  its development through continuous education and
  training program.
• Considerate and Courteous approach
• Increased and sustained follow-up and pressure
• Alternate Dispute Resolution
• Best recovery practices
• Highest standard of quality and ethics.
• Flexible and transparent delivery and engagement
  model
• Enhancing security, privacy and confidentiality
• Robust governance
• Risk mitigation through robust risk management
  framework

9
PRODUCT SERVICES

• We always adopt a considerate, friendly and
  courteous approach with the debtors to ensure
  better business relationship whilst
  simultaneously protecting the interests of our
  clients.
• IDR offer full range of commercial (Business to
  Business) Debt Recovery
• Services, in India. we cover
• Commercial Dispute Resolution Management Debt
  Recovery services
• Litigation and Judgment Collection Services
• Skip Tracing Services
• Consultancy Services
• We cover all types of Business entities like
• Sole Proprietorship
• Partnership
• Limited Liability Company

10
DEBT RECOVERY STRATEGY

• From early stage collections to legal services,
  IDR offers a full suite of
• services to maximize your recoveries at low cost
  with speed. IDR
• helps clients maximize their return on
  receivables at every stage of the
• recovery cycle.
• Our Debt Recovery cycle includes the following
  stages-
• AMICABLE NEGOTIATION
• LEGAL NEGOTIATION
• LITIGATION

11
AMICABLE NEGOTIATION

• Telephonic Negotiations follow up calls (5
  times)
• Friendly Letter/notice and Reminders (3)
• E-mails (as per the requirements)

12
LEGAL NEGOTIATION

• Friendly letters with full factual description
  and reminders (4)
• Telephonic Negotiations follow up calls (as per
  need subject to minimum of 10)
• E-mails (as per requirements)
• Personal visits, if required
• Legal Notice Rejoinder (as per requirements)
• Final legal Notice Rejoinder
• Complaints including criminal complaints before
  Regulatory bodies other Govt. Agencies, if
  instructed by Client.

13
LITIGATION

• Our inhouse legal capabilities and expertise
  ensures enhanced
• legal efficiencies, cost effectiveness and timely
  delivery with greater success.
• Tele-Conference with the client to understand the
  whole issue.
• One last attempt for amicable settlement in
  strong persuasive tenor, personally or
  telephonically.
• Drafting and serving formal legal notice, if
  needed.
• Decision on type of litigation such as Law
  suits, winding up petitions, Criminal complaint
  under Section 138 of Negotiable Instruments
  Act
• FIR other criminal actions etc.
• Preparation of petition, lawsuits or criminal
  complaints etc.
• Seeking approval of draft from the client.
• Filing representing the appropriate civil /or
  criminal proceedings against the debtor, as the
  case may be.
• Pursuing the litigation obtaining the orders
  from the appropriate judicial courts or quasi
  judicial authorities.

14
DEBT RECOVERY PROCESS FLOWCHART
Agreement with Client
Payment of Handling Charges/Upfront Cost/Retainer
Fee
Creation of ID Password for CMS
Uploading/Submission of Claim Record by Client
Assignment of Claim to a Dedicated Team
Examination of Facts by the Team
Finalization of Strategy in Consultation with
Committee
Commencement of Action
Reporting
Recovery
Remittance
Closure of File
Return of Claim Records to Client
15
OUR TECHNOLOGY - ONLINE CLAIM MANAGEMENT SYSTEM
(CMS)

• AEREN Collect TM our proprietary enabled
  technology - Online Claim Management System
  allows every clients secure access to their own
  accounts showing the history, progress, status,
  uploading documents, generating reports etc. It
  is a complete management and measuring recovery
  efforts/activities tool. Through this tool you
  can see and track what recovery efforts we have
  been putting in like calls log, visit made,
  reminder sent, complaints and notice sent etc.

..Cond Next Slide
16
AEREN CollectTM

• Client is provided with ID Password.
• All the actions at our end, are uploaded within
  48 hours.
• All files can be uploaded by the client using
  CMS
• All Claims can be uploaded by the client using
  CMS

..Cond Next Slide
17
CMS REPORTS

• Open Claims report
• Closed Claims report
• Status report
• Call Log Details
• Personal Visit Details
• Letters/Notices Sent Details
• Responses/Reaction Details
• Untraced Debtor Report
• Collection Report
• Remittance Report
• Fees Report
• Handling Charges and Upfront Cost Report

18
OUR ADVANTAGE

• One stop shop, managing all phases of recovery
  cycle i.e. early stage collection to legal
  services.
• Best recovery practices High success rate with
  timely delivery
• Considerate and Courteous approach
• Local presence in all major cities in India with
  60 strategic offices.
• Best talent pool of more than 144 recovery
  specialists and attorneys with continuing
  education and in-depth training
• International presence in major countries
• Online Global Claim Management System- 24X7
• Dedicated Recovery Team for each client
• Delivering the Best ROI through maximizing
  recoveries and substantial Cost Savings.
• No Recovery No Fees No Hidden Charges.
• Deep Domain Industry Knowledge Expertise
• High quality services through substantive
  supervision, compliances, ethics efficient work
  flow processes
• Long term sustainable partnership.
• Focused approach to recovery and risk management.
  
• Flexible delivery models that provides
  scalability of operations at short notices.
• Ensure timely delivery
• Best-in-Class Process Quality System
• Low cost Technology Enabled recovery Solutions
• Scalability of Operations Superior Controls

19
Our Credentials

• Our Recovery Success Rate is as high as 86 and
  as low as 52
• Our Year to Year business growth rate is 300
• Started in 2006, we touched business of more than
  24 Million USD in 2010.
• Fortune 500 Company such as , Google, Hewlett
  Packard. Mentor Graphics etc have shown
  confidence and trust in us and are our key
  clients.
• More than 98 of our clients are with us right
  from the beginning.
• Our Facility cum Delivery Centre is worth more
  than USD 50 Millions.
• A large pool of more than 144 Debt Recovery
  Specialists (comprised of Attorneys, Indian CPA,
  etc.).
• Geographic presence in more than 90 Major Cities
  in India and 60 Countries across Globe.
• Holding Membership of prestigious Institutions
  such as AICC, CII, PHD etc.

20
MANAGEMENT TEAM

• IDR has a team of over 50 professionals on
  roll and 144 strategic partners that includes
  CA/CPA, senior level attorneys, MBAs, Commerce
  Graduate. The members of IDR are highly skilled
  and competent professionals with years of
  experience. They bring the highest level of
  professional excellence, integrity and sound
  ethical and fair practices. They are trained in
  the latest practices technologies through our
  continuing educational programs in accordance
  with the codes of professional conduct and
  ethics.

..Cond Next Slide
21
MANAGEMENT TEAM

• Raman Aggarwal (CA), Founder Chief Mentor- A
  professionally qualified Chartered Accountant
  having more than 25 years of experience to his
  credit, in the field of Accounts, Tax, Legal
  Strategy, Planning and Business Management.
• Anju Aggarwal (Architect), Co- Founder- A
  professionally qualified Architect with a
  bankable experience of 20 years in the field of
  Architecture, Planning, Designing etc.
• Simpy Gupta (Lawyer/Attorney), Co- Founder A
  professionally qualified Law graduate and Company
  Secretary, having more than 15 years of
  experience in Legal Corporate matters.
• Arti ( MBA IIM) - Arti is a management degree
  holder from one of the India's most prestigious
  business school IIM Calcutta with vast human
  resource and strategic management experience from
  various indigenous organizations over the last
  ten years.

22
Case Study 1 (AMICABLE NEGOTIATION)

• Client Back Ground, is a leading global Internet
  communications, commerce and media company that
  offers a comprehensive branded network of
  services to more than 274 million individuals
  each month worldwide. Headquartered in U.S.A.,
  and has offices in Europe, Asia, Latin America,
  Australia, Canada and the United States.
• Case assigned Claim Amount - 8,388,121(USD
  200K)
• Recovered - 8,388,121 (USD 200 K)
• Project Description Availed the advertising
  service in due accordance with the terms and
  conditions stipulated in the Advertisement
  Insertion Order No.
• Issue Involved
• Dispute with regard to services.
• Recovery Activities Undertook
• Emails( 12) Calls ( 14)
• Accounts Reconciliation
• Friendly Demand Letter
• Final Outcome - It took around 56 days and 100
  recovery was made.

23
Case Study 2 (LEGAL NEGOTIATION)

• Client Background is a leading SPA and health
  service provider in India
• Claim assigned-Claim Amount - 2674116(USD
  61000 )
• Recovered - 2674116 (USD 61000)
• Project Description - Provides SPA Technology and
  Technical know how
• Issue involved (1)Dispute regarding services
  (2) Raises a fresh invoice as on date
• (3) Treat the old invoice as a bad debt in your
  book of accounts and issue a current dated
  invoice
• Recovery Activities Undertook - Emails( 23)
  Calls ( 18)
• Friendly Demand Letter( 3)
• Personal visit( 1)
• Legal Notice
• Final Outcome - Outstanding amount was recovered
  after sending the legal notice under legal
  negotiation and after giving relief of 12

24
Case Study 3 (LITIGATION Amicable Negotiation To
Litigation)

• Client Background Company organized and existing
  under the laws of Poland and company is engaged
  in the business of importing various stones,
  granite products and enjoys immense reputation in
  the international market.
• Case assigned Amicable negotiation to
  Litigation-Claim Amount - USD 24500
  Recovered - - USD 24500
• Project Description - Client transferred a sum
  of USD 24000 to supplied goods but neither goods
  were supplied nor returned the advance amount of
  USD 4000.00.
• Issue involved-
• Debtor was willful defaulter and cheating on our
  client
• Recovery Activities
• Registration of criminal Complaint
• Filing of Lawsuit in court
• Check Bouncing Case
• Final Outcome We perused in the court for
  around 7 months and finally he claim was settled
  out of court between the parties. Debtor has
  released the outstanding debt but without
  interest.

25
Data Security, Confidentiality and Privacy ( ISO
27001-2005)

• Data Security, Confidentiality and Privacy
• IDR has adequate physical and non-physical
  arrangements to protect data security,
  confidentiality and privacy (see below).
• IDR agrees to implement such physical or non
  physical arrangements as suggested by the Client,
  with mutual consent, to ensure data security,
  confidentiality or privacy to the satisfaction of
  the client.
• Physical and Work floor Security
• Screening of visitors/employees by a security
  guard during entry and exit for data storage
  media like CDs
• USB drives and CDs are banned from work-floor
• Data Security
• Limited data movement from US as data is
  processed through remote access of client servers
• All data is backed up regularly either in US
  server farms
•  
• Network Security
• Segmented LAN with firewall protection
• All ports except DNS and SMTP server are disabled
  for the external world
•  
• PC Security
• Access to source documents is restricted to
  authorized employee only
• No Fax and printing capabilities at the
  processing site
• PCs used by processors do not have CD ROM drives
• PCs used in processing are denied web access

26
BUSINESS GROWTH CHART(VALUE OF DEBTWISE)
Year Debt Value
2006 USD 0.75 million
2007 USD 2.00 million
2008 USD 4.00 million
2009 USD 8.00 million
2010 USD 24.00 million
2011 USD 35.00 millions
2012 USD 47.00 millions
27
BUSINESS GROWTH CHART(NUMBER OF CLAIMWISE)
Year No of Claims
2006 82
2007 212
2008 344
2009 724
2010 1620
2011 3387
2012 4533
28
OUR SUCCESS RATE (AGE OF DEBTWISE)
Debt Age Success Rate ()
75 days 86
6 months 75
9 months 70
1 year 66
2 years 52
29
OUR SUCCESS RATE (TYPE OF DEBTORWISE)
Type of Debtor Success Rate ()
Low Follow Up 95
Account Reconciliation 90
Dispute Resolution 85
Not Good Financial Health 65
Wilful Defaulter 53
30
Membership
International Association of Commercial
Collectors Inc.
PHD Chamber of Commerce and Industry
National Association of Software and Service
Companies
Confederation of Indian Industry
31
FEE STRUCTURE (METHOD 1 AMICABLE NEGOTIATION)
Fee and cost Age of the claim Age of the claim
Fee and cost Less than 1 yearear More than 1 year
Upfront cost/handling charges 1 1.5
Success fee 13.50 15.50
..Cond Next Slide
32
FEE STRUCTURE (METHOD 2 LEGAL NEGOTIATION)
Fee and cost Age of the claim Age of the claim
Fee and cost Less than 1 yearear More than 1 year
Upfront cost/handling charges 1.5 2
Success fee 15 17.50
..Cond Next Slide
33
FEE STRUCTURE (METHOD 3 LITIGATION)

• Fee will depend on the type of litigation you
  choose
• We take some retainer-ship amount at the time of
  appointment and rest is linked with success of
  the case

34
TERMS AND CONDITIONS

• Handling Charges are taken by IDR in advance at
  the time of assignment of claim. However,
  handling charges are adjustable towards the
  success Fee.
• In case claims/accounts are transferred/moved
  from amicable negotiation to legal negotiation by
  the client, 33.33 of the handling charges paid
  by the client under amicable negotiation method,
  will be adjusted against the handling charges
  applicable to legal negotiation method.
• Success Fee is payable on each recovered amount.
  If there is no recovery, there is no fee.
• All authorized (pre approved) out of pocket
  expenses are paid by the Client separately.
• Government Taxes are applicable on retainer fee
  and success fee as per the prevailing rate.

35
Our Key Clients
Cond. Next Slide
36
Our Key Clients
Many More
37
OUR LOCATION

• Located in Chandigarh, 160 miles (towards North)
  from New Delhi (Capital of India)
• Own Facility in Chandigarh Technology Park a
  venture of Chandigarh Administration, Government
  of India.
• IDR have our presence in almost all the major
  cities in India with over 60 strategic offices.
  No matter where the debtor is located across
  India.
• Adjacent to Infosys, Airtel, DLF, Wipro, IBM, The
  Grand Hyatt, Pride Asia-Asias best self
  contained world class township.
• 10 Km. from Airport, 3 Km from railway station
  and 8 Km from the general Bus stand.

38
VIEW OF OUR OWNED NEW FACILITIES
39

• THANK YOU
• INDIA DEBT RECOVERY
• A
• DIVISION OF AEREN IT SOLUTIONS PVT. LTD.

Registered office SCO 35, Second Floor, Sector
-26, Chandigarh 160019 Tel- 91-172-5026057,
Fax-91-172-2790260, Mobile-09814011278 E-mail
raman_at_ramanaggarwal.com Website 
www.indiadebtrecovery.com IT Facility Plot No.
14, Rajiv Gandhi Chandigarh Technology Park,
Chandigarh-160101