Jacques Wouters

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BTO of Citrix environments

• Jacques Wouters
• Technical Expertise Manager

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The IT Challenge
Deliver Results While Minimizing Costs
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The IT Reality
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Optane
The First Family of Products for BTO
EXECUTIVE VIEWS
OPTIMIZEAPPLICATIONREADINESS
OPTIMIZESYSTEMPERFORMANCE
OPTIMIZEBUSINESSAVAILABILITY
Testing
Tuning
APM
INTEGRATION
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Optane Methodology
Your Path to ROI
ENTERPRISE
PROJECT
Standardize BTO Processes
ISSUE
Optimize Quality Throughout
Resolve Critical Issues
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Optane Gets Results
ERP/CRM
TOPAZ
Reduces time to fault recovery Detects major
performance issues in 3.5 hours
PROTUNE
Tunes production performance Optimizes
performance by 400
PROJECT
Validates readiness Leverage 60,000 scripts over
43 service packs
TESTDIRECTOR
Alcoa BMW Group Burlington Coat Factory
CHEP Hershey Foods Marriott Intl QUALCOMM
Unisys
Select Customers
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Strategic Partnerships
BUSINESS AVAILABILITY
SYSTEM PERFORMANCE
APPLICATION READINESS
DEVELOPMENT
IT GOVERNANCE
DEVELOP
OPERATE
DEPLOY
TEST
PLAN
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The Opportunity to Optimize
Objectives
BUSINESS AVAILABILITY
SYSTEM PERFORMANCE
APPLICATION READINESS
DEVELOPMENT
IT GOVERNANCE
DEVELOP
OPERATE
DEPLOY
TEST
PLAN
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BTO for Citrix

• Scalability and availability
• Is end user performance acceptable?
• Are scalability targets being met?
• Are availability requirements being achieved?
• Capacity planning
• Do we scale horizontally or vertically?
• How many users per server?
• Application Performance Management
• How can I identify and solve problems quickly?
• How do I manage service levels (SLM)?

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Citrix Load Testing - Challenges

• Recording client-side activity to generate
  repeatable tests
• ICA is essentially a UI Remoting technology
• Creating a scalable load testing solution
• Requires emulating many ICA clients on a single
  box
• Accurate performance measurements
• Requires control information to recognize
  client-side activity

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Citrix Load Testing - Challenges

• Collecting server performance metrics to isolate
  problems
• Requires data collection across all tiers, with
  time-based correlation

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Citrix APM - Challenges

• Application Performance Monitoring must cut
  through silos to provide true end-to-end
  analysis
• Requires end-user emulation technology

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Mercury Interactive and Citrix Collaborate to
Create First Performance Solutions

• Non-intrusive
• Native client-side record/replay and load
  generation
• Accurate
• Actual ICA client is run emulating real user
  behavior
• Scalable
• Hundreds of ICA users run per machine

ICA Key pressesand Mouse clicks
ICA Client
Citrix MetaFrame Servers
ICA Key pressesand Mouse clicks
LoadRunner ICA Virtual User
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LoadRunner For Citrix

• Native record/replay of ICA client
• Scalability to 100 headless clients per machine
• Performance monitor for Citrix server (with key
  metrics)
• Citrix perf data feeds diagnostics
  correlation engine
• Shipping extended ICA client
• Script re-use for production monitoring with
  Topaz

ICA
LoadRunner
Application Backend
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LoadRunner For Citrix - Benefits

• Minimize costs
• Accelerate deployment
• Minimize risk of failed deployment
• Optimize performance scalability
• Ensure a positive user experience
• Right-sizing capacity planning

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Topaz for Citrix
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Topaz for Citrix - Benefits

• Monitor, Alert, Identify and Diagnose Application
  Performance Problems
• Monitor the End-User Experience 24x7
• Alert Systems Groups to Performance Problems
• Identify the Root Cause of Performance Problems
• Receive Early Warning of Performance and
  Availability Issues
• Automatically Take Corrective Action
• Provide meaningful SLAs

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Demo
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Mercury Interactive In Your Enterprise
World-class process and operations

Production Tuning
Performance Management
Enterprise Testing
Mitigate Risk
Minimize Cost
Business Continuity


Applications and Technology

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Summary

• Mercury Interactive Citrix have collaborated to
  provide the only native solutions for load
  testing and performance management of
  Citrix-based deployments
• Solutions that reduce costs maximize
  reliability
• Accelerate deployment
• Optimize performance
• Maximize scalability
• Ensure availability
• Reduce time to resolution

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Proven Customer Success
of FORTUNE 500 companies are Mercury Interactive
customers
75
30,000 customers
Manufacturing Alcoa BMW North Amer. Gates Rubber
Co. GM Corp. Georgia Pacific Lockheed
Martin Schlumberger Toyota Insurance Allstate ING
John Hancock Royal Sun SunLife Travelers
Insurance
Pharm. Healthcare Abbott Labs Johnson
Johnson Oxford Health Pfizer St. Lukes
Medical Computer/Software BEA CA Compaq Dell
Computer EMC HP Macromedia Microsoft Siebel
Systems
Financial Services Ameritrade Bank One Bear
Sterns Charles Schwab Citibank Dow
Jones ETRADE GE Capital HSBC Morgan
Stanley Oppenheimer Funds Standard Poors
Government Dept. of Education US Air Force US
Army US Mint US Navy US Post Office US Social
Security Admin. US State Department Telco Cingular
Wireless MCI Nextel Qwest Communications SBC Veri
zon VoiceStream
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Proven Financial Success
400

• SP 500
• NASDAQ 100

361
307
188
Millions
121
77
55
40
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