NSLDS Conflicts: What is a conflict and how do I fix it

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NSLDS Conflicts What is a conflict and how do I
fix it?
Ron Bennett - FSA/NSLDS Jim Yoder - NSLDS
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NSLDS Conflicts Objectives

• Recognize the most common conflicts
• Know when to contact NSLDS for assistance and
  what information to provide

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What is a conflict?

• There is incorrect information on the NSLDS.
• The incorrect information affects the students
  eligibility.
• Both factors must be present before the NSLDS CCC
  will work a conflict.

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Defining a conflict

• Discrepancies that affect aid eligibility
• Incorrect identifiers in NSLDS
• First name
• Date of birth (DOB)
• Social Security Number
• Incorrect Statuses
• Incorrect loan amounts
• Duplicated records

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When is a conflict not a conflict?

• Last or middle name is incorrect
• Incorrect name or SSN is in history
• Loans closed for over three years
• Current year Pell awards

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Non-conflict cases

• Loan status that has recently changed
• Loan status that does not affect eligibility,
  such as a CA status
• Aggregate determinations for consolidations

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Non-Conflict
Scenario 1 Students last or middle name is
incorrect on the NSLDS record. Joanna Q Single is
listed on the NSLDS as Joanna P Married. What
should the FAA do?
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Last name

• Issue Last name or middle name is incorrect
• Effects of the error None, these are not key
  identifiers for the student/parent
• Resolution Disburse aid advise student to
  contact the data provider to correct the name

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Non-Conflict
Scenario 2 Students correct first name or SSN
appears in history
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Name or SSN in history

• Issue There is an incorrect first name or SSN in
  the history, or first name is incorrect, but the
  correct name is in the history
• The current SSN is not a pseudo and
• All the aid on the record belongs to your student.

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Name or SSN in history

• Effects of the error None, aid will load for the
  student
• Resolution Disburse aid if student is otherwise
  eligible.

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Name or SSN in history

• Caveat If the current SSN is a pseudo and all
  the aid on the record belongs to your student,
  contact NSLDS CCC.

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Non-Conflict
Scenario 3 SSN is wrong, but all aid on the
record is closed and over 3 years old
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SSN conflict with closed loans

• Issue NSLDS lists another students aid under
  your students SSN
• All the aid on the record comes from the same
  data provider and
• All loans on the record have been closed (in a
  paid status) for over 3 years.

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Name or SSN in history

• Effects of the error None, aid will load for the
  student
• Resolution Disburse aid when NSLDS loads aid
  for your student, the incorrect data will move to
  a pseudo-SSN

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Non-Conflict
Scenario 4 A current year Pell is reporting with
incorrect name or DOB
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Current Year Pell

• Issue A Pell or SEOG for the current award year
  is being reported and
• The student identifiers or grant information is
  incorrect.
• Resolution Contact COD instead of NSLDS

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Current Year Pell

• COD contact information
• Phone [phone]

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Non-Conflict
Scenario 5 Mary Misreported is coming back to
start her 2nd year at East State Univ (ESU).
After awarding fall aid, ESU receives a new
postscreened ISIR (reason code 01) indicating a
default. After review of NSLDS website, they
dont see the Default.
What should ESUs FAA do?
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Misreported data from Data Providers

• Issue ISIR says one thing, NSLDS says another
• Effects of misreported data
• Could possibly affect students eligibility
• Could cause additional research
• Resolution Review Students history on NSLDS

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Misreported data from Data Providers
Resolution Review Student on NSLDS
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Misreported data from Data Providers
Resolution Review Student on NSLDS
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Misreported data from Data Providers

• Results of reviewing Marys FAH on NSLDS
• Most recent information displayed
• Used to verify data
• ISIR/FAA Access displaying results at a processed
  point in time
• Real time review of current information
• Student Eligibility- no change in award
• Data review justifies FAA system overrides

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Tidbits Additional References

• GEN-96-13
• ISIR Guide
• NSLDS Financial Aid History
• Appendix B- Database Matches and Match flags
  NSLDS Match
• Appendix C- Loan status and Eligibility charts

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Non-Conflict
Scenario 6 Duey Decimal previously defaulted but
has made satisfactory repayment arrangements.
Hes again attending school but the defaulted
loan remains on NSLDS. What should the FAA do?
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Data matters and NSLDS

• Issue GA unsuccessful in reporting loan status
  update.
• Effects of the issue
• Conflicting NSLDS information
• FAA not sure what to do when reviewing students
  file for award
• Resolution FAA can accept students
  documentation and verify satisfactory
  arrangements with GA/Lender

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Data matters and NSLDS

• Results of Resolution
• Student not negatively impacted by GAs reporting
  issues
• FAA able to proceed with award because
  documentation satisfies discrepancy (GEN-96-13)

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Other non-conflicts

• Loan status that has recently changed
• Loan status that does not affect eligibility
• Such as CA status
• Aggregate determination for Consolidations

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Conflict situations

• Name or DOB conflict
• SSN Conflict
• Duplicate Loan
• DCS not reporting on Perkins Loan
• Overpayment reporting issues

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Conflict
Scenario 7 Paula Perfects ISIR indicates a
match error on NSLDS. When you enter Paulas
SSN on the NSLDS, you find her name or DOB is
incorrect . What should the FAA do about the
conflict?
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Name or DOB Conflict
When you enter Paula Perfects SSN, you find an
incorrect first name or DOB.
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Name or DOB Conflict

• Issue Conflict, so whats next?
• Effects of the Conflict Students records will
  not load to the NSLDS
• Resolution Report to and work with NSLDS to
  resolve the conflict

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Name or DOB Conflict

• If both the name and DOB are incorrect, the aid
  may belong to another student, and this may
  actually be an SSN conflict.

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Name or DOB Conflict

• FAA obtains the Appropriate Documentation
• Social Security Card (or other SSA
• documentation)
• Current Drivers license/State ID
• Birth Certificate

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Name or DOB Conflict
Resolution Report conflict to NSLDS

• In the case of a legal name change, a copy of the
  court order or naturalization certificate will be
  required.
• http//www.fp.ed.gov/fp/attachments/fms_data_nslds
  /AcceptableFormsofDocumentation.pdf

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Name or DOB Conflict
Resolution NSLDS and Data Provider actions

• NSLDS negotiates resolution with the appropriate
  data providers
• Data Provider makes identifier corrections
• Batch Process
• On-line Update (emergency cases)
• NSLDS emails you when resolved

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Name or DOB Conflict
Result of Resolution
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Conflict
Scenario 8 While reviewing Paula Perfects
freshman award file, you verify if Paula has any
history on NSLDS. When you enter in Paulas
SSN, you get NSLDS information for Carla
Conflict. What should the FAA do about the
conflict?
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SSN Conflict
When you enter Paula Perfects SSN, you get NSLDS
information for Carla Conflict
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SSN Conflict

• Issue SSN Conflict, so whats next?
• Effects of the Conflict Students loan
  eligibility cannot be determined
• Resolution Report to and work with NSLDS to
  resolve the conflict

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SSN Conflict
Result of Resolution

• Your students SSN will be cleared or
• The incorrect data will be moved to a pseudo
  SSN. You may award aid even though your
  students SSN may still be in history.

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SSN Conflict
Prior to award of aid
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SSN Conflict
When aid is awarded, it loads normally pseudo
SSN no longer appears
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Conflict
Scenario 9 Larry Laggards loan was subrogated
to FSA two years ago. NSLDS is still not showing
Debt Collection Services as the Data Provider.
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Wrong Data Provider
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Wrong Data Provider

• Issue DCS is not reporting a loan
• Effects of the Conflict Students indebtedness
  is not accurately reflected
• Resolution Report the problem to NSLDS to
  facilitate data correction process

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Wrong Data Provider

• NSLDS may ask you to provide a copy of the DCS
  acceptance letter
• NSLDS will work with DCS to correct any reporting
  problems

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Wrong Data Provider
Result of Resolution
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Conflict
Scenario 10 An Overpayment is duplicated and/or
listed with an incorrect school name or
status. On the NSLDS, there are two Overpayments
with the same disbursement dates from different
schools. What should the FAA do?
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Overpayment Issues
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Overpayment Issues

• Issue Overpayment information wrong
• Effects of the Conflict Students status is not
  accurately reflected
• Resolution Report the Overpayment issue to NSLDS
  to facilitate data correction process

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Duplicate Perkins Loan

• NSLDS may ask you to provide a copy of the
  assignment letter if the grant was originally
  issued by your school.
• NSLDS will work with DCS to resolve the problem.

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Overpayment Issues
Result of Resolution
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Conflict
Scenario 11 Derrick Duplicate left your college
in 1992 and then Defaulted on his Perkins Loan.
You subrogated the loan to FSA in 1999 and now
the loan is duplicated on NSLDS one assigned to
your college, the other to Debt Collection
Services.
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Duplicate Perkins Loan
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Duplicate Perkins Loan

• Issue Duplicated Perkins loan
• Effects of the Conflict Students indebtedness
  is not accurately reflected
• Resolution Report the Duplicated Loan to NSLDS
  to facilitate data correction process

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Duplicate Perkins Loan

• NSLDS will ask you to provide (when NSLDS is the
  Data Provider of last resort)
• Authorization to allow NSLDS to make the
  correction
• All of the loan identifiers
• All of the student identifiers
• The exact reason why the school (or its Servicer)
  can not make the update
• Work with DCS if additional action is necessary

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Duplicate Perkins Loan
Result of Resolution
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How does NSLDS CCC resolve conflicts?

• Reviews documentation
• Negotiates with data providers to have records
  updated
• In some cases, may act as a data provider of last
  resort

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Contact Information
We appreciate your feedback and comments. We can
be reached at

• Phone [phone]
• Fax [phone]
• Web www.nsldsfap.ed.gov
• Email nslds_at_pearson.com
• Students 800-4-FEDAID