The Croatian experience

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The Croatian experience

• one stop shop service for businesses

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Republic of CroatiaLand area - 56,542
km2Population - 4,437,460Independence - June
25th 1991.Capital - Zagreb

• Regional leader in the development of an
  Information Society (World Economic Forum, 2006)
• Top reformer in Eastern Europe (World Bank, Doing
  Business 2008)
• Ranked 2nd among Top 10 reformers in the world
  (World Bank, Doing Business 2008)
• Among Top 10 reformers in 2007 (World Bank, Doing
  Business 2007)
• Joining NATO, April 2008.
• EU Candidate, joining membership 2010.

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Do we really need to reform?
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Businessmen perceptions

• Businessmen
• Slow administration

Inefficient bureaucracy
Tax laws
Corruption
Tax rates
Inefficient infrastructure
Source Global Competitiveness Report 2003 g.
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HITRO. HR
Croatian Government project One stop shop
service - single point of access
What
Central State office for e-Croatia, Central State
Administration Office, Ministry of Justice and
FINA
Who
? stimulate economic growth through SME,
exports and Foreign Direct Investments (FDI) ?
create service oriented administration ? put
Citizens ahead of procedures
Objectives
How
By simplifying administrative tasks create
service oriented administration
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Role of Central State Office for e-Croatia

• responsible for e-Agenda in Croatia
• managing the process of creating a modern,
  euro-oriented and connected knowledge society
• to assure appropriate use of ICT
• to improve access to knowledge and information,
• to improve connectivity of difficult to reach
  areas,
• as a tool to modernize administration processes
  and
• as a support to all reforms
• areas of application e-Administration,
  e-Education, e-Justice, e-Health, e-Business,
  e-Culture

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Why FINA Financial Agency?

• FINA is the leading Croatian company in the
  sphere of financial mediation, the Governments
  partner in several comprehensive and vital
  projects, largest outsourcing company for State
  of Croatia
• We successfully perform services for government
  and business entities
• FINA has played an important role in the
  operational preparation and implementation of two
  major reforms in payment transactions and the
  Pension system
• Governments One-Stop-Shop project named HITRO.HR
  was entrusted to FINA to implement

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I N F R A S T R U C T U R E
S E R V I C E S
A V A I L A B I L I T Y
E D U C A T I O N
I N F R A S T R U C T U R E
E D U C A T I O N
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State office
State office
Entrepreneur Citizen
State office
State office
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Inform, lead and assist our customers in finding
the information they need
WEB the electronic alternative
OFFICE the human face
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Kako registrirati poduzece ?
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How to establish LLC?
List of Public notaries
Check if the name is available on
http//sudreg.pravosudje.hr
List of documents that Should be solemnized on
Public notaries
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HITRO.HR implemented through FINA infrastructure
Financial agency
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On-line services

• e- Company e-Health
• e- Insurance registry e-Taxes
• e-Cadastre e-Charter
• e-Craft e- Pension
• on-line services are powered by FINA e-card

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Results

• More than 24 600 companies and crafts registered
  through HITRO.HR since May 2005.
• 1300 companies registered by foreign investors
• HITRO.HR offices connected on-line with all
  commercial courts in Croatia
• Offices at 61 locations
• Successfully implemented pilot project e-tvrtka
  (e-company) on commercial court in Varaždin
• Counties of Varaždin and Medimurje
• Company registration in 24 hours after public
  notary
• 250 companies established by entrepreneurs
• 70 of total companies established in last 6
  months
• Croatia is among 10 top reformers for last two
  years according to Doing business research of
  World Bank

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• THANK YOU FOR YOUR ATTENTION!
• www.hitro.hr
• www.e-croatia.hr
• www.fina.hr