California 911 Emergency Communications Office DAPHNE RHOE Office Chief

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California 9-1-1 Emergency Communications
OfficeDAPHNE RHOEOffice Chief
STATE OF THE STATE 9-1-1 OFFICE 2009 CALNENA
ANNUAL CONFERENCE
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Topics

• 9-1-1 Office Contact Information
• 9-1-1 Advisory Board
• 9-1-1 Strategic Plan for California
• New Call Reporting System
• Language Interpretation Services
• Mated Tandem Project
• Hosted Solutions
• Ongoing VoIP E911 Development

• Ongoing Wireless
• Buffer Zone Project (On hold)
• Routing on Empirical Data (RED) Project
• Fiscal and Operational Review (FOR)
• Outreach Training
• Operations Manual Update
• Website
• QA?

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California 9-1-1 Emergency Communications Office
DAPHNE RHOE, Chief [phone]
JULIE ARITA [phone] julie.arita_at_dgs.ca.gov
9-1-1 Office Support 9-1-1 Decals Telephone
Stickers

• PROGRAM DEVELOPMENT SECTION
• DONNA PENA [phone]
• donna.pena_at_dgs.ca.gov
• Standards NGEN Project Manager
• VoIP/WE9-1-1/GIS Technical Support
• JIM THOMPSON [phone]
• jim.thompson_at_dgs.ca.gov
• Wireless E9-1-1 Project Coordinator
• VACANT
• 9-1-1 Technology Manager
• 9-1-1 Network Coordinator

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9-1-1 Business Management SectionAndy Nielsen,
Supervisor [phone]
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9-1-1 Fiscal Administration Unit Carolyn Brown,
Supervisor [phone]

• VACANT [phone]
• Reimbursement Administration,
• Contracts, Carrier Cost Recovery
• CLEC Administrator (Statewide)
• ANGELA CHEN [phone]
• angela.chen_at_dgs.ca.gov
• Carrier Cost Recovery
• Invoice Administration
• ALICIA FULLER [phone]
• alicia.fuller_at_dgs.ca.gov
• Carrier Cost Recovery
• Invoice Administration

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9-1-1 Consulting Operations Review Unit Dana
Earl, Supervisor [phone]

• BARBARA SHACKELFORD [phone]
• barbara.shackelford_at_dgs.ca.gov
• 01-Alameda 07-Contra Costa
  21-Marin
• 28-Napa 34-Sacramento 37 San
  Diego
• 43 Santa Clara 48-Solano
• DANA EARL [phone]
• dana.earl_at_dgs.ca.gov
• 98-CHP (statewide)
• SOFIA LONG [phone]
• sofia.long_at_dgs.ca.gov
• 13-Imperial 15-Kern
• 30-Orange 33-Riverside
• 36-San Bernardino 40-San Luis Obispo
• 42-Santa Barbara 56-Ventura

KYLE PEASE [phone] kyle.pease_at_dgs.ca.gov
02-Alpine 03-Amador
05-Calaveras 09-El Dorado 10-Fresno
14-Inyo 16-Kings 20-Madera
22-Mariposa 24-Merced 26-Mono
27-Monterey 31-Placer 35-San Benito
39-San Joaquin 41-San Mateo 43-Santa
Clara 44-Santa Cruz 50-Stanislaus
54-Tulare 55-Tuolumne CHERLYN
THOMAS [phone] cherlyn.thomas_at_dgs.ca.gov 04
-Butte 06-Colusa 08-Del
Norte 11-Glenn 12-Humboldt
17-Lake 18-Lassen 23-Mendocino
25-Modoc 29-Nevada 32-Plumas
38-San Francisco 45-Shasta
46-Sierra 47-Siskiyou 49-Sonoma
51-Sutter
52-Tehama 53-Trinity 57-Yolo
58-Yuba
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9-1-1 Advisory Board

• Membership
• - How do members get selected?
• Role of the Board
• What are they supposed to do?
• Meetings
• - When and Where do they meet?
• Who can attend?
• Accomplishments
• How can I find out more?

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9-1-1 Strategic Plan for California

• What is a Strategic Plan?
• Does California currently have one?
• Why do we need a new one?
• How is the new one being developed?
• What will it include?
• When will it be completed?
• How can I get regular project status?

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New Call Reporting System

• The State will have one statewide solution.
• Replaces FRNIS and CARSNET
• Statewide rollout over next 1 ½ years
• Many new reporting features
• New vendor breakout today at 400 p.m. in the
  Sunrise Room

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Language Interpretation Services

• PSAPs can choose provider
• New statewide contract with CanTalk
• Contact Carsten Hanebaum
• 204-786-0146

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Mated Tandem Project

• What is the Mated Tandem Project?
• Who are the players?
• Who does it affect?
• When will it happen?
• What do the PSAPs have to do?

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Hosted Solutions

• What are Hosted Solutions?
• Why Hosted Solutions?
• What should the PSAP be aware of?
• What about funding?
• How does it fit into NG9-1-1?
• How can I find out more?

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Ongoing VoIP E911 Deployment

• VoIP Service Providers (FCC Order 5-116).
• Telematics (State Memo dated May 25, 2007 for
  OnStar).
• Video or IP Relay Services Providers (FCC
  64.595(b)(2)(ii)).
• How many VoIP E9-1-1 calls do we get a month?
• How many PSAPs are taking VoIP E9-1-1 calls?
• How do I find out more?

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Ongoing Wireless

• How do wireless calls compare to wireline?
• How many wireless calls do we get a month?
• How many cell sectors are there?
• What are the future plans for wireless?
• How do I find out more about wireless
  9-1-1?

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Buffer Zone Project (On hold)

• What is the buffer project?
• What is the status?
• Are there results?
• What are the next steps for the project?

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Routing on Empirical Data (RED) Project

• What is the RED Project?
• Who is doing the call evaluation?
• Where is the RED project being done?
• What is the next area to go RED?
• Are there any other plans for RED?
• How can I find out more?

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Fiscal Operational Review (FOR)

• 9-1-1 Office consultant visits with the PSAP
  Manager at the PSAP
• 9-1-1 Office consultant provides information on
  State-funded equipment, Standards, operating
  procedures, etc.
• PSAP will receive a findings report.
• To date about 75 FORs have been completed.
• The 9-1-1 Office plans to complete the remaining
  PSAPs within 2-3 years.

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Outreach Training

• Designed for newly-assigned PSAP Managers/County
  Coordinators.
• Reservations are required.
• Limited attendance to small group, usually 10-15
  attendees.
• Topics of discussion include
• State Reimbursement
• Master CPE Contract
• E9-1-1 Wireless Project
• Voice over Internet Protocol (VoIP)
• CPE/GIS Funding
• Fiscal and Operational Reviews (FORs)

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Operations Manual Update

• Why was it updated?
• Whats changed or been updated?
• Where can I find the new updates?

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9-1-1 Office Website

• www.td.dgs.ca.gov/Services/911

Questions?