Connected London

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Connected London

• Presented by David Wilde
• CIO

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• 245,000 residents, some high profile
• Daytime population over 1million
• Night time population over 400,000
• All in 8.5 sq miles
• Most of Londons hotels
• Wealth of tourist attractions
• Centre of UK government
• Archery and beach volleyball
• in 2012

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Leicester Square The home of film Premieres
Shopping West End
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Theatreland
Lords the home of cricket
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• London the wider view
• Combined annual ICT spend of 600million pa, plus
  GLA and health
• Hugely complex and interesting political arena
• Joined up working with 32 London Boroughs, City
  of London, GLA family, 32 PCTs, central govt, 2
  police forces (1 the size of all the others
  together) and fire services etc etc
• 8 million, growing to 10 million 5 days a week
• Oh yes, and the Olympics(and Rugby world cup)

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• Efficiency Agenda so whats new?
• Economic climate has changed significantly
• Political scene is interesting
• Technology is delivering
• Customer expectations have changed
• Business engagement is more pressing
• Supplier management needs to be radically
  different
• Public patience and tolerance is wearing thin

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• Economic climate threat and opportunity
• Fact public sector financial constraints will
  get much tighter
• Fact there is still much duplication in public
  sector service delivery
• Fact service provision has changed
  fundamentally over the last 5 years with web and
  near-real time expectations and delivery
• Customers dont want to wait and dont want to
  play our game
• Why do we deliver all that we do?
• Just what is commissioning really about?

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• Sourcing, joint services and partnerships
• A mixed bag some very successful examples out
  there but the hype on efficiencies is not
  delivering. Yet
• 10 year outsource deals if they worked why are
  we shifting back to right sourcing?
• Joint ventures has the investment profile
  shifted?
• Multi-agency partnerships, herding cats seems to
  be common theme but why?
• Yet at an operational level there are a lot of
  success stories, is it about simplicity and not
  over-promising?
• Also, reality on what exactly the business case
  will deliver

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• Central services, local delivery
• The mix here is interesting for local and central
  govt
• Housing benefits, council tax, social security,
  income tax, VAT and jobs
• Support services for adults and children
• Street and public realm management
• And what about the voluntary and private sectors?
• Delivery partners or suppliers as service
  providers
• Commissioning outcomes vs delivery against inputs

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• Connected London our approach to shared services
• Part of the London Councils Capital Ambition
  agenda
• Sits within Efficiency and alongside performance
  improvement as the 2 major drivers for London
  local government
• It starts with customers residents, businesses,
  commuters and visitors
• It recognises the challenge we have and the
  economic reality we need to deal with
• It is grounded in experience of whats realistic,
  whats aspirational and what must happen

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Connected London Aims

• Support greater empowerment of communities
• Simplify access to London services through
  complementary call centres, websites, mobile
  devices, identity tokens and other new customer
  service technologies
• Provide professionals across agencies with secure
  access to the information they need
• Reduce costs of ICT products and services

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Connected London Governance
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Connected London Project Updates April 09
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Shared Infrastructure vision
improved supplier management reducing the
complexity of procurement and costs associated
with system maintenance. improved support for
collaboration enabling staff from different
boroughs and partner agencies to exchange
information more easily improved capacity and
resilience the ability to move systems between
sites