Tutorials 2.0: Teaching the Public and Training Staff with Online Screencasts

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Tutorials 2.0 Teaching the Public and Training
Staff with Online Screencasts

• Instructor
• Steve Garwood
• librarysteve_at_yahoo.com
• An Infopeople Workshop
• Spring 2008

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This Workshop Is Brought to You By the Infopeople
Project
Infopeople is a federally-funded grant project
supported by the California State Library. It
provides a wide variety of training to California
libraries. Infopeople workshops are offered
around the state and are open registration on a
first-come, first-served basis.
For a complete list of workshops, and for other
information about the project, go to the
Infopeople website at infopeople.org.
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Ground Rules

• Take care of yourself
• bathroom, stretch break
• Please ask questions as we go
• Practice not perfection

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Whats in my packet?

• Agenda
• PowerPoint
• your version is a little different from mine
• Exercises
• Screencasting Guide
• (Theres a wiki too)
• screencasting.pbwiki.com

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Introductions

• Name
• Library
• Position
• Have you ever watched a video on YouTube? Do you
  have a favorite?
  
• Have you added a video to YouTube?

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Workshop Overview

• Screencast Overview
• Screencast Recording Basics
• Screencast Producing Basics
• Screencast Publishing
• Screencast Editing Basics

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Library Applications

• The world is ready
• Video
• Bandwidth
• This is fairly new to libraries
• As we gothink of what you could do

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What It Replaces

• Lost opportunity
• public using library resources on THEIR time
• point of need assistance
• public who cant make class/training times
• Staff overload and frustration
• same class/training again and again
• same question over and over again
• resources can help staff answer FAQ

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What It Enhances

• Customer service
• Instruction
• adds to text or screen capture based tutorials
• great for auditory/visual learners
• Customer and staff training
• follow up/review/additional resources
• specialized training
• school groups
• business audiences

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What New Things Can It Do?

• Personalize
• voice and personality to your library
• Communicate
• especially to newer generations who expect
  video
  
• Demonstrate
• library able to effectively use technology
• our technology tools

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What Problems Can It Solve?

• Resources
• Limited staff and staff time
• Moving customers to self serve
• Service
• 24/7 point of need assistance
• Library/librarian Image
• Negative library/librarian stereotypes

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What Audiences Can It Reach?

• Students
• at home or in-class
• Business people
• Homebound
• Staff
• All you need is broadband and Flash Player or
  a PC that plays CD/DVDs

66 million subscribers as per OECD
According to Adobe, 800 million computers have
Flash Player
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Exercise 1Screencast Review
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Questions for the Group

• For the video examples
• Did you find it useful, why? 
• Would it work for your customers, why/why not?
• Other comments to share?

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What you need to get started
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Hardware

• Windows based PC
• 1.0 GHz processor minimum
• 1.0 GB RAM minimum
• adequate hard-disk space
• _at_60 MB for program installation
• 20-40 GB to store video files
• Microphone/speakers
• headset recommended

most screencasting programs are Windows based
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Software

• To create
• screencasting program
• Camtasia (recommended)
• Jing, Captivate and Snapz Pro X are alternatives
  (more in guide)
  
• cost
• _at_199/249 educational/govt
• To watch
• browser with Flash Player

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Computer Skills

• Basic
• save a file (and find it again)
• upload a file
• adjusting volume settings
• resize/move window(s)
• plug cables into machine

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Lets Take a Tour

• Camtasia Studio/Camtasia Applications
• Im going to have you be application oriented
• camproj vs. camrec

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Process Preview

• Watch as I demonstrate how to do a simple
  screencast

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Recording
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Exercise 2Record a Presentation
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Recording Review

• Howd it go?
• Watch as I demonstrate this process
• plug-in/check your mic
• Camtasia Recorder/settings
• capture, audio
• size your window
• check outline/script
• other considerations
• record
• save

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Exercise 2 (continued)Record Another
Presentation on Any Topic
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Recap/Review

• So far weve
• Who can tell me?
• What questions do you have for me?

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Producing
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File Types

• You can produce as lots of different file types
  (overview in guide)
  
• Generally
• Flash (.swf) if storing on your library server
• QuickTime (.mov) if uploading to YouTube,
  blip.tv, etc.

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Exercise 3Produce Your Recording
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Producing Review

• Howd it go?
• Watch as I demonstrate this process
• open Camtasia Studio
• import file
• add to timeline (keep as recording size)
• produce recording
• custom
• QuickTime
• settings (H264, 22Khz)
• finish

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Exercise 3 (continued) Produce Your Second
Recording
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Exercise 3 - A Twist Lets do one as Flash
together
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Publishing
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Publishing Preview

• Why did I pick blip.tv?
• highly rated
• storage and player
• lets you to use your original video size

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Exercise 4Publish Your Recording
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Publishing Review

• Video Page
• Share

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Recap/Review/Quiz
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Screencasting Recap/Review

• Review of major points
• Audience focus
• Setup, record and produce
• Lots to learn, but its fun
• Three times to own it
• What questions do you have?

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Quiz
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True or False

• Screencasting lets you reach your customers 24/7

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Which of These Do You Not Need to Screencast?

• computer
• microphone
• computer science degree
• desire to better serve your customers

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True or False

• You never have to consider the end users
  connection speed or screen resolution when
  developing screencasts

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Libraries can use screencasting for

• Simple skill training (renew, holds)
• Online database training (ebsco, etc.)
• Staff training for new/continuing employees
• All of the above

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True or False

• If you screencast you never need to use print
  tutorials or how-to materials

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Which is not another benefit of screencasting for
libraries?

• Humanizes/personalizes a library
• Demonstrates that the library is up to date on
  technology
  
• Makes libraries cooler than YouTube

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True or False

• Camtasia is the only screencasting
  program/service on the market

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Which is not a needed computer skill to
screencast?

• Save a file (and find it again)
• Program in Java
• Adjusting volume settings
• Resize/move window(s)
• Plug cables into machine

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True or False

• You can record a screencast once and produce it
  as multiple types of files (flash, .mov, .wmv)

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Pick your best response

• I hope I have the skills to screencast
• I think I have the skills to screencast
• I know I have the skills to screencast

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Thank You for Being Here Today