March 20

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Minnesotas Drive To Excellence Making It Happen

• March 20 23, 2006
• Licensing Agency Forum

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A Proactive Response to Change

• The challenges
• Meet citizens demands for faster, better,
  more efficient services
• Craft a creative response to ongoing
  budgetary pressures
• Optimize a shrinking state workforce to
  affect change with minimal impact

Our agenda is not just about balancing the
books. Its also about re-tooling, reforming and
improving government so we reinvigorate our
quality of life. -- Gov. Tim Pawlenty, Feb, 6,
2003
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The State As An Enterprise
The new model for state government

• The sum of Minnesotas agencies and services
  must be viewed as an enterprise
• The enterprise goal is to serve the citizen
• Citizen access to services should be
  simplified and intuitive

Agency Functions
Shared Functions
Utility Functions
The enterprise model balances three ways of
managing business
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The Transformation Roadmap

• The journey began
• Business process, technology surveys
  Sept. 04
• 400 ideas from state employees and public
• 24 business cases for transformative change
  into Transformation Roadmap
• Governor initiated first six projects April
  05
• OET created in law July 1 05
• 1st annual report to Governor Dec. 15 05

From September 1, 2004 January 31, 2005, over
200 state staff from a variety of agencies and
more than 40 national experts collaborated to
research and build the Transformation Roadmap for
the Drive to Excellence
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Drive to Excellence Governance

Governor
Sr. Advisor to the Governor on Innovation Dan
McElroy
Drive to Excellence Sub-Cabinet Dana Badgerow,
Chair Scott Brener Michael Campion Kevin
Goodno Peggy Ingison Dan Salomone Gopal
Khanna Dan McElroy Sara Schlauderaff Kathy Sibbel
DTE Program Office Kathy Sibbel
Project Leads Team
Deputies Communication Change Mgmt
Project Managers Team
Grants Management Steering Team
Property Management Steering Team
IT Governance Steering Team
Building Codes Steering Team
Licensing Steering Team
Sourcing Steering Team
Team Sponsor Dana Badgerow Team Lead
Nicky Giancola Project Manager Mindy
Fukushi
Team Sponsor Scott Brener Team Lead
Michael Houliston Project Manager Tom
Joachim
Team Sponsor Gopal Khanna Team Lead
John Lally Project Manager Keith Goettsch
Team Sponsor Dana Badgerow Team Lead
Kent Allin Project Manager Kris Kunkel
Team Sponsor Scott Brener Team Lead
Deb Serum Project Manager Marybeth
Stoltz
Team Sponsor Michael Campion Team Lead
Mary Ellison Project Manager Joshua
Bunker
Work Teams Subgroups
Work Teams Subgroups
Work Teams Subgroups
Work Teams Subgroups
Work Teams Subgroups
Work Teams Subgroups
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Challenges

• Implementation phased over next several years
• State agency employee involvement
• Deputy Commissioners engagement
• Public awareness support
• Legislative endorsement
• Partnerships

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Strategic Sourcing Project

• Objective
• New organizational approachto gain leverage for
  all state purchases
• Accomplishments
• Amended Office Supply contract
• Increased emphasis on price for
  professional / technical contracts
• Bid price starts final negotiation
• New Spend Analysis reporting
• Contract consolidations

The sourcing initiative creates a shared services
organizational structure that consolidates agency
buying power and expertise to streamline the
purchasing process, giving agencies and the State
more bang for the buck, and more time to focus on
business-related service and function
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Grants Management Project
A standardized, enterprise-wide system to
administer and define the grants management line
of business will generate immediate improvements
in relationships with the States grantees,
federal-level funders and across our own agencies

• Objective
• New enterprise organization and tools to improve
  grant services and accountability
• Accomplishments
• Defined and compared grant management
  processes within the State
• Proposed grants governance structure

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Building Codes Project

• Objective
• Unified construction codes agency
• Accomplishments
• Five departments physically consolidated
• Residential Building Contractor
• Plumbing Engineering
• Electrical Enforcement Inspection
• Building Codes and Standards
• Boiler and High-Pressure Piping
• December Announced new Construction Codes
  Licensing Division and an Executive
  Director

Consolidation of building codes will result in
more efficient, effective and less costly
regulation of the construction industry, which
accounts for approximately 20 percent of the
Minnesota economy
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Real Property Project

• Objective
• New organization structure and businesstools for
  central, electronic inventory and management of
  state real property
• Accomplishments
• Published Request for Proposal for
  enterprise system

The real property initiative establishes an
organizational structure and system tools that
will improve asset management and will leverage
the States use of available space and resources
through better planning, comprehensive
inventories, consistent management practices, and
shared data
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Information Technology Project

• Objective
• Information Technology Governance A new
  enterprise approach to technology services,
  purchasing and accountability
• Accomplishments
• State CIO hired Cabinet-level position
• New Office of Enterprise Technology (OET)
  agency formed
• New IT Governance Structure completed
• Implemented statewide computer standards
• Mn/DOT and OET agreement Pilot for
  Federated Model

The IT governance initiative establishes the
foundation of an enterprise IT organization that
redefines roles and responsibilities to create a
balanced approach that will facilitate more
shared services and efficiencies such as
consolidated data centers, combined networks, and
standardized hardware and software
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Licensing Project

• Objective
• One-Stop Shop for business andprofessional
  licensing and third-party exams
• Accomplishments
• Licensing Steering Committee (Aug 05)
• Agriculture, Commerce, Education, Employment
  Economic Development, Finance, Health, Human
  Services, Labor Industry, Boards of
  Accountancy Nursing, Office of Enterprise
  Technology.
• Vendor Forum (Oct 05)
• License Contact Survey (Nov 05)
• License Minnesota (Dec 05)
• Licensing Questionnaires (Jan 06)
• Agency Forum (Mar 06)

The one-stop licensing initiative will improve
both the front and back end processes for all
business and professional licensing. The primary
goals are to make the licensing process more
convenient for the customer, share relevant
business data across state agencies, and improve
compliance through information and proactive
response
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Licensing and 3rd Party Exams
Scope

• License Minnesota
• Professional/Occupational
• Business
• Equipment
• Product Registration/Certification
• Hunting, Fishing, and other Recreational
• Vehicle and Operators

• One-Stop Licensing
• Professional/Occupational
• Business
• Equipment
• Product Registration/Certification

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Licensing and 3rd Party Exams
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Licensing and 3rd Party Exams

• Long-Term Goals
• Provide a single point of contact/entry for
  licensing
• Unify licensing exam processes throughout the
  state
• Reduce redundancy of data data collection
  efforts
• Process applications and requests
• Issuance of license, certificate or other
  documents
• Reduce customer licensure turn-around time
• Reduce agency routine processing time
• Reduce paper application dependency
• Provide safe and secure environment

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Licensing and 3rd Party Exams

• Short-Term Goals
• Analyze data received from you!
• Identify Phase I licenses to bring online
• Develop work teams to
• Analyze/prepare Phase I licenses for online
  readiness
• Identify common licensing components
• Establish licensing standards
• Design prototype online license system
• Establish standards and enterprise components
• Build, test, and deploy new system

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Licensing and 3rd Party Exams

• Questionnaire Observations
• 404.50 average initial license fee
• 72.96 average exam fee
• 1488 average annual issuance per license
• 60 license application information online
• 10 license application process online
• 40 create reports online
• 8 electronically populate database
• 50 of all licenses issued lt 30 days
• Visit www.excellence.state.mn.us for complete
  results.

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Licensing and 3rd Party Exams
Licensing and 3rd Party Exams
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Licensing and 3rd Party Exams

• License MN - How it works
• View licenses by
• Regulated Activity
• Regulating State Agency
• Formal License name
• Full text, keyword search

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Licensing and 3rd Party Exams

• License MN - Enhancements
• Whats Next
• Improved site navigation
• Life events
• License by type
• Additional license detail
• Tasks/steps, timeframe, exam information
• Data sharing with iSeek.org, MNCareers.org,
  MNBiz.org, Career One-Stop.org and others
• Please take our survey!

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Licensing and 3rd Party Exams

• Licensing System Demonstrations
• MN Board of Nursing http//www.state.mn.us/portal
  /mn/jsp/home.do?agencyNursingBoard
• MN Department of Agriculture http//www.mda.state
  .mn.us/lis/renewals.htm
• MN Department of Natural Resources
  http//www.dnr.state.mn.us/rlp/index.html

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Licensing and 3rd Party Exams

• Veterans Services
• Executive Order 06-02
• Consider military experience
• Consider military time away from occupation
• Contact
• Jim Warnest Jim.Warnest_at_state.mn.us or
  651-296-1194
• Gary Quernemoen Gary.Quernemoen_at_state.mn.us or
  763-785-6465

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Licensing and 3rd Party Exams

• Project Tracks
• Web Enhancements License MN
• New features
• Database Improvements

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Licensing and 3rd Party Exams

• Project Tracks
• Business Readiness
• Process Review/Re-engineering
• Process Mapping
• License Rationalization

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Licensing and 3rd Party Exams

• Project Tracks
• Exams
• Outsourcing
• Qualification/Specifications for vendor
• Transfer to One-Stop Licensing

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Licensing and 3rd Party Exams

• Project Tracks
• System Development
• Project Team
• Design Architecture
• Establish Standards

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Licensing and 3rd Party Exams

• Project Tracks
• Adoption
• Communications
• Change Management

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Contact Information

• www.excellence.state.mn.us
• Deb Serum Kathy Sibbel Marybeth Stoltz
• Team Lead DtE Program Manager Project Manager
• DEED Program Management Office Labor and
  Industry
• Deb.Serum_at_state.mn.us Kathy.Sibbel_at_state.mn.us M
  arybeth.Stoltz_at_state.mn.us
• 651-296-3716 651-201-2565 651-284-5613