The%20Process%20of%20Management

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The Process of Management

• selected comments by
• W. Edward Deming

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The Process of Management

• Variation is an inherent part of any process.

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The Process of Management

• Workers work within a system over which they have
  little control. It is the system that primarily
  determines their performance.

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The Process of Management

• Only management can change the system

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The Process of Management

• Some workers will always be above average

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The Process of Management

• Some workers will always be below
• average

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The Process of Management

• The work standard set by management may have no
  relationship to the capability of the system.

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The Process of Management

• Chance or common causes are numerous small
  causes of variability that are inherent to a
  system or process and operate randomly or by
  chance.

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The Process of Management

• A state of statistical control exists if only
  common causes of variability are operating on a
  system.

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The Process of Management

• Assignable or special causes of variability
  usually have relatively large effects on the
  process and its output and occur occasionally or
  sporadically.

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The Process of Management

• Assignable or special causes of variability
  can be recognized and assigned or attributed to
  specific special circumstances or factors.

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The Process of Management

• Whenever special causes are present, the
  process is said to be out of statistical control.

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The Process of Management

• Any attempt to make adjustments and treat
  common causes as special causes will tend to
  increase overall variability the result ...

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The Process of Management

• over-adjustment, or,
• with the process.

tampering
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The Process of Management

• The differences between workers merely
  represent common cause variation inherent in a
  stable system.

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The Process of Management

• Innovation, the foundation of the future, can
  not thrive unless the top management has declared
  unshakable commitment to quality and
  productivity. E. W.Deming

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The Process of Management