Riding the Internet Wave: Cyknit Knowledge Portal

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Riding the Internet Wave Cyknit Knowledge Portal

• Dr. Suliman Hawamdeh
• Nanyang Technological University Singapore

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Types of Knowledge

• Explicit or documented Knowledge Also known as
  formal Knowledge
• Tacit or undocumented Knowledge also known as
  Informal Knowledge

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Explicit knowledge

• Documented and formal
• Easier to identify
• Re-usable
• Can be captured and stored
• Can be identified measured distributed and
  audited

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Tacit knowledge

• Undocumented and informal
• Exist in people minds
• Personal context-specific
• Intuitions mind-sets Experiences Skills
  Competencies
• Hard to capture

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Knowledge

Documents
People
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• Questions
• Can organizations collective knowledge be tapped
  and managed to improve the overall
  competitiveness of the organization
• What is the role of technology in knowledge
  management
• How can we use technology to help in managing
  tacit knowledge
• What is the role of portals in KM

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Portals

• A Web portal (or simply a portal) is a cyber
  door on the Web it serves as a customizable
  home-based from which users do their searching
  navigating and other web-based activity
• (Schneider Perry 2000).

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Portals

• Web portals is the term that generally
  confuses people. The question will be what
  exactly is a web portal Yahoo! ICQ.com
  eBay.com and Amazon.com are but just a few to
  start them off with. They may not realize that
  corporate websites intranets or extranets are
  built as portals. Most of the portals today use
  the web as the primary platform therefore any
  portal that is web-based may very well be a web
  portal.

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Web Portals

• A Web site or service that offers a broad array
  of resources and services such as e-mail
  forums search engines and on-line shopping
  malls. The first Web portals were online
  services such as AOL that provided access to
  the Web but by now most of the traditional
  search engines have transformed themselves into
  Web portals to attract and keep a larger
  audience.
• WebOpedia

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Portals

• Portals go by various names.
• The terms that are floating around are enterprise
  portals EKPs EIPs knowledge portals corporate
  portals internet and web portals marketplace
  portals and workspace portals

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Portal Structure

• A generic portal structure houses several
  components namely taxonomy metadata search
  integration publishing and presentation
  engines. Out of these the key components are
  taxonomy integration and metadata which has to
  do with the organization indexing and
  categorization of information.

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K-Portals
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Decision Portals
Portal Evolution
KM Portals
CRM Web E-Commerce
Evolution of Software tools
Intranet info Portals
ERP
Messaging Groupware
RDBMS
80 85 90 95
2000 2005
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Knowledge Portals

• Search and Retrieve Structured and Unstructured
  data
• Personalization
• Collaborative Tools
• Unlimited Connection
• Facilitate Interaction between knowledge workers

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• Knowledge Organization- Directories
• Classifying Information according Categories
• A flat or Hierarchy of related objects
• Directory structures are not as deep and
  consistent as a classification scheme or a
  taxonomy system.
• Examples include categories used by Yahoo
  Excite and Lycos.

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• Classification Schemes
• Tools for organizing information resources in a
  systematic logical and practical means mostly
  according to their subject contents.
• The subject classification is standardized and
  arranged in a well-thought out disciplinary
  context.
• Classification Schemes represents concepts and
  ideas and not merely links.
• Examples of major classification schemes include
  LCCS DDC and UDC.

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• K-Organization-Taxonomies
• Organization systems that maps information into a
  fixed or dynamic structures
• Taxonomy is a classification system that provides
  a systematic representation of knowledge
• It is the creation of structure (arrangement) and
  labels (names) to aid location of relevant
  information.
• A uniform scheme of labeling or tagging
  information resources in an organization to map
  knowledge resources.
• Examples include taxonomies used by Microsoft and
  Ernst and Young

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• K-Organization-Ontology
• Automated organization structure similar to
  taxonomies
• It has deeper semantics for class and cross-class
  relationship and share-ability of the
  ontological construction heterogeneous systems.
• Uses thesauri and other indexing tools to
  generate structure that enables users to navigate
  up and down from one related topic to another.

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• K-Organization-Taxonomies
• provide the categorization model that facilitates
  efficient searching browsing and alerting.
• provide a knowledge map to facilitate navigation
  of the intellectual capital of the enterprise.
• Taxonomies could facilitates use of tacit
  knowledge.
• Improve organization Workflow and streamline
  operations
• Improve flow of information and communication

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• K-Organization-Taxonomies
• Building taxonomies might not be easy and
  requires deep thinking
• Building taxonomies using an automated process
  (Ontology)
• Building taxonomy manually using a list of terms
  subject heading and so on
• Use a hybrid approach

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• K-Organizations-Taxonomy Tools
• Autonomy (provides a mechanism for automatic
  classification tagging and hyper-linking online
  content)
• Semio (Builder Product and Topic Library)-
  performs a three-step process text collection
  from networked sources phrase extraction and
  attaching these to categories.
• Inxight (LinguistX natural language processing
  platform and Hyperbolic Tree software and
  summarizer Plus)

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cyKnit Knowledge Integration Tools
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cyKnit Knowledge portal

•  
• Document Record Management
• Collaboration and discussion forums
• Taxonomy builder
• Managing digital resources
• Content Management and e-Learning
• Ask the expert and cyKnit database
• Advance Searching and Extraction
• Personalization UI.

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