Can organizations collective knowledge be tapped and managed to improve the overall competitiveness of the organization
What is the role of technology in knowledge management
How can we use technology to help in managing tacit knowledge
What is the role of portals in KM
A Web portal (or simply a portal) is a cyber door on the Web it serves as a customizable home-based from which users do their searching navigating and other web-based activity
(Schneider Perry 2000).
Web portals is the term that generally confuses people. The question will be what exactly is a web portal Yahoo! ICQ.com eBay.com and Amazon.com are but just a few to start them off with. They may not realize that corporate websites intranets or extranets are built as portals. Most of the portals today use the web as the primary platform therefore any portal that is web-based may very well be a web portal.
9 Web Portals
A Web site or service that offers a broad array of resources and services such as e-mail forums search engines and on-line shopping malls. The first Web portals were online services such as AOL that provided access to the Web but by now most of the traditional search engines have transformed themselves into Web portals to attract and keep a larger audience.
Portals go by various names.
The terms that are floating around are enterprise portals EKPs EIPs knowledge portals corporate portals internet and web portals marketplace portals and workspace portals
11 Portal Structure
A generic portal structure houses several components namely taxonomy metadata search integration publishing and presentation engines. Out of these the key components are taxonomy integration and metadata which has to do with the organization indexing and categorization of information.
12 K-Portals 13 Decision Portals Portal Evolution KM Portals CRM Web E-Commerce Evolution of Software tools Intranet info Portals ERP Messaging Groupware RDBMS 80 85 90 95 2000 2005 14 Knowledge Portals
Search and Retrieve Structured and Unstructured data
Facilitate Interaction between knowledge workers
Knowledge Organization- Directories
Classifying Information according Categories
A flat or Hierarchy of related objects
Directory structures are not as deep and consistent as a classification scheme or a taxonomy system.
Examples include categories used by Yahoo Excite and Lycos.
Tools for organizing information resources in a systematic logical and practical means mostly according to their subject contents.
The subject classification is standardized and arranged in a well-thought out disciplinary context.
Classification Schemes represents concepts and ideas and not merely links.
Examples of major classification schemes include LCCS DDC and UDC.
Organization systems that maps information into a fixed or dynamic structures
Taxonomy is a classification system that provides a systematic representation of knowledge
It is the creation of structure (arrangement) and labels (names) to aid location of relevant information.
A uniform scheme of labeling or tagging information resources in an organization to map knowledge resources.
Examples include taxonomies used by Microsoft and Ernst and Young
Automated organization structure similar to taxonomies
It has deeper semantics for class and cross-class relationship and share-ability of the ontological construction heterogeneous systems.
Uses thesauri and other indexing tools to generate structure that enables users to navigate up and down from one related topic to another.
provide the categorization model that facilitates efficient searching browsing and alerting.
provide a knowledge map to facilitate navigation of the intellectual capital of the enterprise.
Taxonomies could facilitates use of tacit knowledge.
Improve organization Workflow and streamline operations
Improve flow of information and communication
Building taxonomies might not be easy and requires deep thinking
Building taxonomies using an automated process (Ontology)
Building taxonomy manually using a list of terms subject heading and so on
Use a hybrid approach
Autonomy (provides a mechanism for automatic classification tagging and hyper-linking online content)
Semio (Builder Product and Topic Library)- performs a three-step process text collection from networked sources phrase extraction and attaching these to categories.
Inxight (LinguistX natural language processing platform and Hyperbolic Tree software and summarizer Plus)
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