Vignette for Enterprise Collaboration

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Vignette for Enterprise Collaboration

• An Overview - June 2004

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Vignette Web Infrastructure Leadership
Employee
Business Partner
Customer
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Gartner Magic Quadrant for SES

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Vignette Business Collaboration Server (VBCS)
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Vignette Business Collaboration Server (VBCS)
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Portal-Integrated Collaboration Communities
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Product Management Topics

• Collaboration product priorities
• Synchronous collaboration integration
• Enterprise reliability
• Enterprise scalability

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Vignette Collaboration Product Priorities

• Enterprise Scalability and Reliability
• Broaden platform support and enabling better
  scalability
• Create additional value-added collaborative
  solutions
• Leverage our strengths in extensibility to create
  additional horizontal and vertical applications
• Keep Leadership position in collaboration through
  adding real-time capabilities
• Improved Usability Asynchronous Collaboration
  Functionality
• Continue to improve the out-of-the-box usability
  and capabilities for end-user collaboration
• Integration with Vignette product family
• Integrated Portal Search
• Vignette Content Management
• Vignette Records and Document Server

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VBCS Synchronous Support

• Instant Messenger Integration
• Presence detection
• Launch IM session
• Save IM session transcript to a workspace
• Targeting integration with Windows Messenger
• On-line Meeting Integration
• Conduct ad-hoc online meeting
• Schedule on-line meetings using the Collaboration
  calendar
• On-line meeting attendees can
• Discuss or jointly edit a document
• Leverage application sharing
• Targeting integration with WebEx
• Scheduled as part of the Samoa release in Q1
  2005

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Enterprise Reliability - Clustering Failover

• Today (VBCS 5.6.3)
• VBCS database can be configured for high
  availability
• Cold standby of VBCS application server
• Q1 05 (Samoa release)
• Extend large, highly available deployments
• No single point of failure.
• If one server goes down there is no interruption
  of service
• Minimize downtime, especially planned downtime
• VBCS application server is clustered

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Vignette Collaboration 7.0 Cluster Support
Load Balancer(s)
Firewall(s)
Firewall(s)
Client
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Focused Demonstration

• Framework for Collaborative Communities
• Knowledge Management
• Dashboards, Search Search Agents
• Adoption
• Email support, Web Folder support
• Collaborative Differentiators
• Event Management
• Web Objects
• Library Services

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Vignette for Enterprise Collaboration
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Platform, Solutions, Portal Integration
Portal Integration Vignette or 3rd Party
Packaged Solutions
Content Services
Productivity Services
Infrastructure Services
Discussions
VBCS Services
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Vignette V7 Collaboration Offerings
Vignette Business Collaboration Server (VBCS)
Vignette Dialog

• eMail Campaigns
• Multi-Channel Campaigns
• Multi-Step Campaigns
• Interactive Campaigns

• Community/Project Workspaces
• eMail Collaboration
• Knowledge Management
• Collaborative Applications

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A Leader in Web Content Applications
Govt/Public Sector
Media/Publishing
Financial
Technology
Retail/ Distribution
Travel/Transportation
Manufacturing
Telcom
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Vignette Dialog for eMail Campaigns

• Easy-to-use interface
• Re-usable templates
• Personalized communication
• Testing and simulation
• Management dashboard
• In-depth reporting
• Managed contact frequency
• Multi-lingual support
• Opt-in / opt-out campaign management
• Content management integration

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Vignette Dialog for Multi-Channel/Step Campaigns

• Multi-channel campaigns
• eMail
• Web
• Phone
• Mail
• Multi-step campaigns
• Span time channel
• Capture campaign logic
• Event-triggered interactions
• Web site hit
• Email / HTML-based survey
• Call Center call
• Postal mail
• 3rd party application

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VBCS Data Model

• Rich set of built-in data object types

Containers
Content Objects
Document
Cabinet
Folder
Web Page (Bookmark)
Email Message
Discussion
Comment
Group
Saved Search
Policy
User
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Create New Business-Specific Objects
Base Types
Custom Type Extensions
Client/Customer Opportunity Project/Engagement Iss
ue Task Deliverable/Product Launch
Project Dashboards Extranet
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VBCS J2EE Architecture

Java API
Template Engine
HTTP API
Collaborative Application Framework
Event Handler
Server Core API
Obj. Rel. Map
Machine boundaries
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VBCS in the Enterprise Ecology
IE5 Web Folders
Email Programs
Office 2000
Office 97
Web Browsers
Email and Desktop Integration
SMTP, Lotus Notes, MS Exchange
HTTP, HTTPS
Enterprise Portal
WebDAV
FTP
HTTP
Enterprise Mail Server
Enterprise Indexer
search
SMTP
Web Sites
HTTP
Enterprise Directory Server
Reporting Apps
JNDI
LDAP
HTTP
Vignette Business Collaboration Server
Enterprise Apps
Security AuthService
XML
JAAS
Java API
JDBC
Enterprise Integration
Oracle SQL Server
Win 2000 Solaris
Infrastructure Integration
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Vignette Collaboration - Selected Customers
Financial Services
High Technology
Marketing Services
Prof Services
Other Markets