Stress Management: Dealing with the Demands of Life and Work

1
Stress Management Dealing with the Demands of
Life and Work

• Stressresponses to excessive stimulation
• Stimulus and response
• Response to emergenciesfight/flight
• Physiological arousal
• Stages
• Alarm
• Resistance
• Exhaustion
• Psychological stressors can exhaust body

2
Stress

• Forms
• Eustresschallenge related
• Positive motivation
• Accomplishment
• Distresshindrance related
• Illness
• Poor job performance
• Occupational
• Decision making and control

3
Predisposition

• Personality
• Type A and Type B
• Hardiness
• Self-efficacy
• Locus of control
• Organization based self-esteem
• Negative affectivity
• Pessimism
• Gender and race

4
Sources

• Personal
• Life changes
• Fear, resistance resentment
• Daily hassles
• Social support
• Health
• Occupational
• Everyday stressors
• Role conflict
• Role ambiguity
• Role over and underload
• Quantitative and qualitative
• Ethical dilemmas
• Career development

5
Sources

• Organizational characteristics
• Person/organization fit
• Work environment
• Change
• Relations with other
• Organizational politics
• Other sources
• Computers
• Forecasting
• Residual

6
Consequences

• Personal
• Physical
• Emotional
• Organizational
• Performancecurvilinear
• Burnout
• Exhaustion
• Depersonalization
• Inefficacy
• Absenteeism and turnover
• Drug and alcohol abuse
• Mass psychogenic illness
• Heath care costs

7
Managing Stress

• Individual variations
• Control and satisfaction
• Organizational
• Employee participation
• Employee stress reduction committee
• Flexible work schedules
• Redesigning work
• Provide control
• Define roles
• Eliminate overload
• Social support

8
Stress Reduction

• Individual level
• Child care
• Elder care
• Daily chore
• Employee Assistance programs