The role of the expert is not to be more right than other people, but to be wrong for more sophistic

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The role of the expert is not to be more right
than other people, but to be wrong for more
sophisticated reasons Butler
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If you dont know where you are going, any map
will do Mark Twain
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Making a Difference?
An annual Effectiveness Audit of Network is
undertaken during July. The Audit Process
directly records the views of all stakeholders
and requests that they judge the quality of the
service they receive. The Audit process
guarantees direct impact and influence upon the
way the service operates and responds to
individual circumstance.
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Audit Process, Data Collection and Method of
Analysis
During July an audit of outcomes is undertaken.
The process and method of analysis pursued has
been used since 1996. The matrix of
standardised outcomes lies at the core of the
Audit process.
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Audit Process, Data Collection and Method of
Analysis
At referral stage, referring agents are asked to
identify outcomes they predict occurring as a
direct result of Network involvement. Individuals
being referred are asked a more global question,
How do you wish your life to change as a
result of becoming employed? These are all
logged as Predicted Outcomes for audit purposes.
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On occasions however, outcomes occur as a result
of Network Employment involvement, which were not
and/or could not have been predicted at referral.
These are logged as Unpredicted
Outcomes Individuals, their Carers, Clinicians,
Consultants and Employers are contacted directly,
and as part of a semi-structured interview, are
asked to rate their satisfaction with the service
and indicate the extent to which they feel
things have changed, against the Outcomes
listed.
Audit Process, Data Collection and Method of
Analysis
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Scored Response Scale
Respondents are asked to score a change for the
worse, no change and a change for the better on a
numeric scale from 3 to 3. A 0 score
indicates no change.
From the individual Outcome ratings, consensus
figures are calculated. These are tabulated in
composite form, for each of the groups of
respondents to allow a global picture of benefits
enjoyed by clients as a whole.
On the whole the results are very encouraging,
with positive gains against each outcome across
all respondent groups.
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Audit Outcomes Relevant Professional
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Audit Outcomes Consultant
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Audit Outcomes Carer
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Audit Outcomes Job Seeker
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Unexpected Outcomes ? (Job Seekers)
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Audit Outcomes Employer
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People who Use the service said- Employment
Advisor helped me to focus and made me do things
I think are impossible Lost lots of weight and
now have confidence to go to gym on my own and
stopped smoking Holiday this year for first
time in some years Able to have money for child
and Christmas food
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People who know and care about the people who use
the service said-The difference in her is
unbelievableHe was dead proud of
himselfPaul doesn't usually stick to things
but he has in this job
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Employers said-Approachable people. Would
not hesitate in asking - Network would help as
much as they could. Friendly professional manner
- non threatening - in safe hands but people you
can talk to, not standoffishEmployment
Advisor turned up on time and was committed
followed instructions and mucked in. Employment
Advisor became a volunteer - no distinction
between Employment Advisor and client - a very
good service.
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Consultant Psychiatrists said- Marked
improvement in his physical appearance, health
and stamina His social skills and self care
have improved to such an extent that he is well
presented House insurance was finally bought
and has helped reduce paranoia about house
safety Now has become more forward and self
assertive and confident
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Clinicians who refer people to Network
said- Highly significant psychological
improvement - huge reduction in drop attacks.
Reduction in anti-psychotic and anti-depressive
medication Clear improvement in self esteem and
self confidence. Willingness to risk
failure Didn't expect it so soon, thought it
would take longer to get job Reduced drinking
more in control Showed him there was a world
out there when he was ready
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WORKSTEP
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Background   WORKSTEP supported employment
programme, funded by the DWP   Around 27,000
disabled people supported during
2004/05   WORKSTEP introduced 2001 focus on
individual support and progression   DWP
commissioned research to evaluate the Programme
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Desirable Outcomes of WORKSTEP Social Policy
Research Unit, University of York (2005)   Aimed
to find out what employees supported through
WORKSTEP, and staff believe people want to
achieve through supported employment   Desirable
outcomes   Personal Increased confidence,
self-esteem and independence and a sense of
achievement   Social Expanded social circle and
improved social and communication
skills   Economic Financial independence, having
choices   Career Development through training,
meaningful activity   WORKSTEP supported
employees said personal goals were the most
important things gained through having a job
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WORKSTEP Evaluation Centre for Public Policy,
Northumbria University (2006)   Aimed to review
design, delivery and performance of
WORKSTEP   Limited information on programme
performance, e.g. current measure of
progression is from the Programme into
unsupported employment.   Recommendation
Develop measures of in programme performance
- to include some measure of distance
travelled towards open employment.
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WORKSTEP Distance Travelled Project (commencing
June 2006)   Aims to raise awareness of the hard
and soft outcomes associated with WORKSTEP, and
the value of capturing all relevant Programme
outcomes.   Develop and pilot a tool to measure
in-programme progression (distance travelled)
for supported employees.
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Network Employment Service Profiles
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