AIR GENERAL INC. BNA BOS CLT DCA DEN DFW DTW IAD IAH MCO MSY SDF STL SYR TPA

1
AIR GENERAL INC.BNA BOS CLT DCA DEN DFW
DTW IAD IAH MCO MSY SDF STL SYR TPA

• CONSISTENT QUALITY SERVICE FOR GOOD VALUE

Corporate Headquarters 10 Dearborn Road,
Peabody, Massachusetts
2
Air General Inc.

• Is Consistent Quality Service for Good Value
• really achievable in todays cargo business
  environment ?
• We at Air General and our 25 airline customers
  say
• YES
• Lets examine the facts
• Consistent
• Quality Service
• Good Value

3
Consistent

• 1956 2008 50 years of airline cargo handling
  experience
• 165 years of combined industry experience for our
  six corporate staff
• Cargo is our only business and our soul focus

4
Airline Customer Statistics

• Of Air Generals 25 Airline Customers
• gt10 years gt8 years gt5 years
  gt1 year
• British Airways US Airways
  Continental DeltaJapan Airlines
  Cayman Airways TAP Air Portugal
  AmericanLufthansa UPS Northwest
  United Airlines Alaska
  Airlines America West
  Midwest Express ATA
  Frontier jetBlue
  Comair Chautauqua,
  ASA, Skywest
• Aer Lingus

5
Corporate Staff Key Personnel

• Robert M. Maloney Jr. President 40 Years
  Industry Experience
• Paula A. Dexter Vice President
• 24 Years Industry Experience
• Paul Z. Siebols Vice President Operations
• 38 Years Industry Experience
• Frank J. Keller Director Operations
• 28 Years Industry Experience
• Jeff A. Lyter Director Safety and Security
  Compliance
• 20 Years Industry Experience
• Patrick Maloney Director of Finance
• 5 Years industry Experience

6
Cargo Is our Soul Focus

• Cargo Handling is Air Generals only business
• As a result, we have considerable cargo expertise
  throughout our network of 425 employees
• Air General has the ability to utilize this
  valuable resource for mobilization of experienced
  transition teams for new projects

7
Quality Service

• We provide quality
• By nurturing our valued employees
• Who continuously want to improve performance and
  grow the business

8
Health Safety Manual Contents

• Safety and Health Program
• Safety Guidelines Policy
• Station Safety Committee
• Drug Free Workplace
• Accident Reporting and Investigation
• Recording and Reporting Injuries Illnesses
• Personal Safety Policy
• Cargo and Mail Handling Policy
• Defensive Driving Policy
• Electrical Safety Program
• Emergency Response Plan
• Fire Prevention Plan
• First Aid Program
• Forklift Safety Program
• Handling an OSHA Inspection

• Hazard Communication Program
• Hearing Conservation Program
• Housekeeping Program
• Liquid Petroleum Gas (LPG) Policy
• Lockout and Tagout Program
• Machinery Safety
• Means of Egress Compliance Program
• Personal Protective Equipment
• Sexual and other Harassment Policy
• Signs and Tags Compliance Program
• Site Security Plan
• Site Security for visitors
• Workplace Violence and Security Program
• Checklists and Forms

9
Health, Safety, Training Programs

• Recognition by Wausau Insurance as having ½ the
  industry average incident rating.
• Director of Safety and Security Compliance
• Maintains constant oversight and audit of all
  training
• Recommends implements safety training
  enhancements
• Employee Training Record
• 8 categories including Carrier Specific Items
• Training Library
• 12 Videos 13 Manuals CD/PPT Training Instruction
• Comprehensive Electronic Training Database
• Designated Trainer
• Every Air General station has a designated trainer

10
Station Audit Report

• Evaluates 272 items in 15 categories which
  directly impact our safety and service delivery
• Facility Customs
• Warehouse Procedures
• Office ULDs
• Safety Customer Service
• Security Accounting
• Equipment Administration
• Training IT
• Hazardous Materials

11
Management Support

• Managerial support is the key to a successful
  operation
• Problem solving strategies, responsiveness,
  pro-activeness are the cornerstones of Air
  Generals reputation
• Our open door policy enables all staff to freely
  contact any corporate staff member including the
  President
• Air General managers have wide latitude and
  support to make their stations successful
• The success of our management philosophy is
  evidenced by the longevity of our managers
• Some examples
• BOS(1) - 10 years BOS(2) - 6 years
  CLT - 6 years DCA - 5 years
  DEN - 4 years DFW(1) - 7 years
  
  DFW(2) - 13 years IAH - 5 years
• MCO - 16 years TPA(1) - 6 years
  TPA(2) - 8 years

12
Employee Retention Statistics

• Station Employees gt 3 years gt 1
  year gt 1 year
• BOS(1) 15 8
  4 73
• BOS(2) 30 11
  14 83
• CLT (1) 70 27
  17 63
• CLT(2) (4/03) 45 MGR
• DCA 14 4 5
  64
• DEN 9 3
  3 67
• DFW(1) 22 3 9
  55
• DFW(2) 8 6
  2
  100
• IAH 30 11
  7 60
• MCO 17 13
  4 100
• TPA (1) 7 2
  2 57
• TPA (2) 11 8
  3 100
• Managers Average Length of Service 8 Years
• Employees Average Length of Service 3.5
  Years

13
Employee Retention Statistics

• Stations Acquired on December 2001
• Station Employees Since 12/01
  gt 1 year gt 1 year
• BNA1 5 4 0 80
• BNA2 4 4 0 100
• DTW 13 11 1 92
• MSY 18 15 0 83
• SDF 18 12 4 88
• STL 6 5 0 83
• SYR 5 2 2 80
• 100 Management retention
• 86 Employee Retention

14
Plog Survey Results for CLT Hub

• Category Wave 5 Wave 6
• After 6 Months
• How do you rate overall service?
  70 83
• How do you rate service from local personnel?
  57 75
• Priority shipments boarded as booked?
  67 77
• Accuracy of information? 62
  70
• Domestic Freight recovery within 4 hours?
  86 87
• Small Package freight rides on specified
  flights? 85 100
• Domestic small package available within 30
  minutes? 69 79
• Overall experience rating with toll free number?
  56 87
• Which carrier would you choose most often?
  30 71

15
Good Value

• Good value is a natural derivative of Air
  Generals cargo handling philosophy
• Maintain a Hands-on corporate cargo culture
• Seek and nurture long term customer relationships
• Create a stable customer relationship based on
  mutual trust at all levels of the business
  structure
• Foster ownership of customers cargo product
• Ensure and grow a stable workforce
• Front line stability adds valued expertise and
  in-depth cargo knowledge
• Cargo knowledge results in satisfied forwarders
  and shippers
• Bottom line value for our customer is increased
  market share and revenue

16
Client References

• Jim McCaffrey Tony LefebvreVice President
  Safety and Compliance Vice President Cargo
  British Airways World Cargo US AirwaysCargo
  Building 66 2345 Crystal Drive JFK
  International Airport Arlington VA
  22227Jamaica NY 11430 Ph [phone]Ph
  [phone] Jim.McCaffrey_at_bausa.com
  
• Jack Webber Olen BennettManager Cargo
  Planning Program ManagerCargo, The
  Americas Customer Service Supply ChainJapan
  Airlines Delta Air Lines, Inc.Building
  151 Dept. 801JFK International Airport P.
  O. Box 20706Jamaica NY 11430 Atlanta GA
  30320-6001Ph [phone] Ph (404) 715
  1754Jweber_at_jalcargo.com Olen.Bennett_at_Delta.com