Sales and Service

1
Sales and Service

• chapter 2

Original Power Point Created by Casey
Osksa Modified by Georgia Agricultural Education
Curriculum Office June 2002
2
What personal skills are needed to be a good
salesperson?

• 1) Outgoing personality, enjoy working with
  people
• 2) Have tact and be sensitive to people's
  feelings and attitudes. Make people comfortable
  and avoid arguing or offending people.

3
What personal skills are needed to be a good
salesperson?

• 3) Be courteous, good manners, put customer
  first, speak in friendly manner
• 4) Have initiative. show interest in customer's
  needs and be able to direct conversation towards
  a sale.

4
What personal skills are needed to be a good
salesperson?

• 5) Persistence. always strive to improve sales
  skills and continue to try new methods. do not
  give up if the customer does not buy immediately
• 6) Good health. person in poor health is seldom
  enthusiastic. sales requires a lot of energy

5
What personal skills are needed to be a good
salesperson?

• 7) Personal appearance. grooming.
• salesperson must sell self before product.
  (posture, dress, hygiene)
• 8) Ethical standards. always tell truth about
  the product being sold

6
How do you deal with different groups of people?

• Customers call customers by name if possible.
  be friendly and enthusiastic. Listen to needs.
  don't argue. always thank them for patronage
• Co-workers cooperation
• Supervisors courteous, friendly, keep
  communication lines open
• Suppliers treat same as customers

7
What communication skills are needed in the field
of sales?

• Listening listen to understand, do not interrupt
  or jump to conclusions
• Reading need to fully understand instructions
  and directions that come with product. need to
  keep current in technology. keep up on news
• Writing neat and legible so that it can clearly
  be understood, accuracy is important

8
What technical skills are needed in the field of
sales?

• 1) knowledge about the product.
• 2) laws pertaining to product
• 3) manufacturing process
• 4) knowledge about the competition (advantages
  and disadvantages)