Electronic Mail Improvement Reporting eMIR

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Electronic Mail Improvement Reporting (eMIR)
Bundle Breakage Blitz Results July 22 August
5, 2005
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What We Did

• Bundle Breakage study conducted
• July 22 through August 5, 2005
• Nationwide participation in blitz
• Sites utilized the electronic Mail Improvement
  Reporting (eMIR) program in PostalOne! to report
  processing issues
• Not all sites participated due to another
  national survey
• 2737 eMIR reports were submitted nationwide with
  3296 issues reported
• 543 reports (20) were APPS sites

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What We Learned

• eMIR closes communication gaps
• Operations, BMA, BSN, Customers
• PostalOne! collects
• Detailed report data, including pictures, to
  provide actionable information
• Data to provide historical view of issues by
  locations
• Bundle breakage an issue at all reporting sites
• 15 APPS sites
• 112 Non-APPS sites

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Blitz Best Practices

• Increased utilization resulted in better data
  collection
• Better quantitative data
• Volume information determines extent of problem
• Better qualitative data
• Completion of all data collection fields results
  in more resolved reports
• Emphasis on preparer and container label
  information to help identify entry point of mail
• Pictures powerful in identifying resolving
  issues

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Blitz Data Results

• Results not a national statistical sampling
• Do not represent entire network
• One third of processing facilities did not
  participate due to concurrent National required
  surveys
• Report volumes affected by
• Site size
• Resources
• Effect of problem

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Bundle / Package Issues Breakdown
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Identified Top Bundle Issues

• Shrinkwrap
• Broken at Seam
• Insufficient Strength
• Ripped
• Other
• Sealed over address block/blocking out address
• Doesnt cover entire bundle
• Loose fitting

Conclusion Shrink wrap accounts for over 28 of
the problems but is used on less than 20 of
bundles.
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Identified Top Bundle Issues

• Plastic Strap
• Slipped Off
• Broken
• Insufficient Amount
• Other
• Covers address block
• Too loose

Conclusion Plastic straps account for only 26
of the problems but are used on over 80 of
bundles.
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Identified Top Bundle Issues

• Rubber Bands
• Slipped Off
• Broken
• Insufficient Amount
• String
• Slipped Off / Poorly Tied

Conclusion String and rubber bands account for
30 of the problems but are only used to secure
approximately 10 of bundles.
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Identified Top Bundle Issues

• Other Bundle Issues
• Address/Optional Endorsement Line Obscured (APPS)
• Facing Slips
• Covering Address (APPS)
• Falling off bundles causing sensor problems on
  APPS
• Presort Errors

Conclusion Address block obstruction is a
problematic issue and will be addressed with the
upcoming bundle address visibility final rule.
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Flat Bundle Problem Analysis
Conclusion The reported problems are
approximately proportional to the volumes by
class.
Conclusion Additional attention must be given to
the securing methods on bundles with glossy
pieces.
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Flat Bundle Problem Analysis
Conclusion Bundles in sacks account for over 50
of the problems but only 19 of the flat volume.
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Customer Report Breakdown

• Our largest customers contribute a little over
  50 of
• the total reported problems
• Small mailers contribute to a large extent

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Identified Issues

• Identification of entry point of mail
• Company Imprints
• Integrate new technology
• Identification of preparer
• Need mailpiece ID
• Only 31 of reports identified preparer
• (up from 21 in prior blitz)
• Customer notification with multiple reports

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Action Items

• Develop field awareness processes that promote
  consistent reporting from facilities to insure
  accurate view of data
• establishes preparation impact standards
• establishes universal problem descriptors

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Next Steps

• BMA eMIR program enhancements (Fall 2005)
• Historical eMIR information prompts focused
  verification
• Additional verification for mailers with repeated
  eMIR issues
• Additional postage assessed
• eMIR response reports
• national / area / district / facility views
• performance reports

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Next Steps

• Customer Communications
• Share data with mailers at MTAC
• Proactive communication to our large volume
  mailers
• BME education programs
• Presentations to Focus Groups, PCCs
• Focus in BMA Days
• Webcasts, telecons and handouts to BME personnel
• Perfect Bundle poster and brochure
• PostalOne! eMIR customer reports
• Mail Owner/Mail Preparer access to PostalOne!
  eMIR detailed reports now available

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PostalOne! eMIR Customer Reports
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PostalOne! eMIR Customer Reports - Aggregate
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PostalOne! eMIR Customer Reports Individual
Listing
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PostalOne! eMIR Customer Reports Detailed Report
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Getting Access To PostalOne! eMIR Customer Reports

• To get access to your eMIR reports through the
  PostalOne! Mail Owner View
• Apply online at usps.com ? National Premier
  Accounts ? PostalOne!
• Contact our Customer Care Center at
  postalone_at_email.usps.gov
• or 800-522-9085

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For questions on the Bundle Breakage Blitz,
please contact Bob Fisher at 202-268-4383 or
Marc McCrery at 202-268-2704. For eMIR
questions, please contact Susan Redman at
202-268-8073