The News from Video Network Services Presented by

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The News from Video Network ServicesPresentedb
y

• Ken Nuebler
• Interim Video Services Product Manager

• Margaret Melvin
• ITS Regional Coordinator

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ITS Video Services

• Comprehensive set of video and multi-media
  services
• Part of the Telecommunications Services Division
  of North Carolinas Office of Information
  Technology Services

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Telecommunications Services Reorganization

• Provides scalability to meet service growth and
  new services.
• All departments reorganized by service function.
• VNS staff resides in product management,
  operations and service delivery.

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Telecommunications Services Reorganization

• Original VNS staff is still available to you.
• ITS Video Services are alive, well, and GROWING!

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ITS Video Services Offer

• Streaming Media Services/Hosting
• Event Production Services
• Interactive Videoconferencing Services
• Web Conferencing Services

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User Applications

• Meetings
• Worker Training
• Software Training
• Distance Learning
• Public Information
• Emergency Response
• Press Releases

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Streaming Media Updates

• Format supported
• Windows Media
• Real Media
• Flash
• Quicktime
• MP3, MPEG-4

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Streaming Media Updates

• New stand alone Windows Media Server
• Infrastructure Support
• Bandwidth capacity
• Technical monitoring
• Availability/Fail Over

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Streaming Media Updates

• MP3, MPEG 4 Hosting for Podcasts
• RSS Feed Hosting
• SSL

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Streaming Stats

• Hosting 105 GB
• 42 subscribers
• 60 GB additional Learning Object Repository

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Event Production

• ITS staff will consult with any state agency
  and assist with the planning and technical
  production of on-line events using any
  combination of our multi-media services.
• Let ITS take care of the technology delivery
  solutions while you focus on the content !

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Event Production Updates

• Accordent Presentation Package
• Synchronized video, audio, and powerpoint
  presentation
• Archived for on-demand streaming

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Accordent Presentation with Video, Audio, and
Content
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Interactive Video Conferencing Service Updates

• High Schools/State Agencies beginning move to
  NCVIP/H.323
• Installing 4 additional NCIH/NCVIP Gateways
• Installing a second MCU/Bridge
• Five ISDN Gateways available
• Encryption

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Interactive Video Conferencing Service Updates

• Eight new community colleges
• Fifteen new health services agencies
• Eleven new high schools proposed
• Wildlife Resource Commission
• Six BioNetwork rooms plus more to come
• Additional Correctional sites proposed

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Videoconferencing Stats

• 56,094 hours May 06 - April 07
• 184 NCVIP sites
• 97 NCIH sites
• 281 Total sites in the scheduler
• 38 Developing sites
• 23 Sites converting this summer

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Web Conferencing

• Web Conferencing provides real-time meeting and
  interaction from different locations over the web
  using your Internet browser.
• The service provides the user with a virtual
  online office or classroom that can be joined
  from anywhere and used to share documents,
  provide training and education, collaborate,
  solve problems and make decisions.

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Web Conferencing Interface
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Web Conferencing Updates

• License expanded to 150 seats
• Audio Full Duplex for 4 participants
• File Transfer
• Monitor how fast an application is viewed at
  remote sites
• Preview participants view of materials
• Able to record sessions

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Web Conferencing Stats

• Major customers include NCCCS, MCNC, DOT, DHHS
  Social Services
• 450 conferences scheduled since September 2006

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VNS Website Updated
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ITS Service Catalog
Video Services Location
Forms
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ITS Service Catalog
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ITS Service Catalog
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ITS Video Services Provide

• Cutting edge technology tools to help North
  Carolinas state agencies conduct business more
  efficiently and effectively
• Menu of services designed to meet the business
  and training requirements of the states agencies
  and institutions

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ITS Service Desk

• Report all incidents or servicing issues
• Service and Information Request
• Support available 24 / 7 / 365
• Single point of contact
• Email
• Telephone

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Interested in learning more about how ITS Video
Services can help you save money and time while
connecting you with a statewide, national or
international audience? Feel free to contact any
of our staff members.
How to Contact?

• ITS Service Desk
• ITS.Incidents_at_ncmail.net
• [phone]

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Informational URLs

• Operational Information
• www.ncih.net
• Service Catalog Rates, SLAs, Order Forms
• www.its.state.nc.us
• Event Production Streaming Demos
• www.ncih.net/CustomerDemos.htm