Preparedness For Water Damage and Carpet Restoration for Commercial Properties

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Preparedness For Water Damage and Carpet
Restoration for Commercial Properties
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• McNevin Cleaning Specialists, established in
  1987, is a commercial carpet, drapery, upholstery
  cleaning and water damage restoration company.
  The company was founded by Tim Nevin who has many
  years of experience as a commercial property
  manager in downtown San Francisco and Honolulu.
  With this background McNevin Cleaning Specialists
  was built to serve the professional property and
  facilities manager. The company prides itself on
  simple business axioms Take care of your
  customers, take care of your employees and all of
  the rest will certainly follow.
• At this time McNevin Cleaning Specialists has 43
  full time employees, is an IICRC Certified Firm
  and, based on a recent CleanFax Magazine survey
  of industry leaders, is one of the largest
  commercial carpet cleaning companies in the
  country.

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• Restoration Management Company, established
  in 1985, has been providing emergency services,
  24-hours-a-day for water, smoke, fire, sewage,
  mold asbestos abatement to commercial,
  industrial and residential clients. Our team of
  professionals delivers quick response, superior
  workmanship and most importantly, compassion. We
  have branch offices located in Union City, San
  Jose, Benicia, Stockton, Sacramento and San
  Diego.

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History of the Industry

• Carpet cleaning companies, almost by default,
  became restorers when the opportunities were
  presented.
• Then the marketplace changed and restoration
  could not be a part-time pursuit.
• Customers required a high degree of expertise and
  professionalism to manage the increasing
  volatility in the litigious business culture
  surrounding wet buildings.
• Today, the industry is thriving with new
  technology and science for restoration companies
  to use when serving their clientele.

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Affiliations

• Carpet and Fabricare Institute
• World Floor Covering Association
• International Fabric Care Association
• IICRC (Institute of Inspection, Cleaning
  Restoration Certification)

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Affiliations

• IICRC (Institute of Inspection, Cleaning
  Restoration Certification)
• IAQA (Indoor Air Quality Association)
• East Bay Claims Association
• Central Coast Claims Association

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The Call
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Its Friday afternoon
You get the emergency call

• You are trying to leave work

For a nice weekend
With the family.
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Multi-level commercial building
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Supply line failure, 5th floor, in the bathroom.
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It was the bathroom near the stairway
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• 4th Floor Law Firm

• 3rd 2nd Floor Multi tenant

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• 1ST Floor is a deli fitness center

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No one is quite sure how it happened, but water
is flowing out the front door of the building.
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What We Need To Know

• 1. What is the source and condition of the
  water (sanitary or unsanitary)
• 2. What steps have been taken to repair or
  eliminate the source?
• 3. When did the damage occur?
• 4. Has there been previous water damage?

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What We Need To Know

• 5. Which areas are affected (number of rooms,
  size)?
• 6. How much furniture or contents are in the
  affected areas?
• 7. Is there electricity and water available
  (lighting, equipment operation, chemical mixing)?
• 8. Do you have any wet floor signs?

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IICRC Guidelines

• IICRC _S100 Standard Reference Guide for
  Professional Carpet Cleaning
• IICRC_ S300 Standard Reference guide for
  upholstery cleaning
• IICRC S500 Standard and Reference Guide for
  Professional Water Damage
• The IICRC was formed in 1972 to serve as an
  independent, non-profit certification body, to
  set and promote high standards and ethics and to
  advance communication and technical proficiency
  within the inspection, cleaning and restoration
  service industry.
• The purpose of the IICRC S500 Standard is to
  define criteria and methodology to be used by the
  restorer for inspecting and investigating water
  damage and associated contamination, and for
  establishing water damage restoration plans and
  procedures.
• (Customer Benefits)
• Limits liability for all involved parties when
  the IICRC standard is followed
• Standardized methodology of remediation when
  structures are affected by water damage
• Occupant and worker safety is the first priority

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Types of carpet and construction

• Tufted

Wilton Weave
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Types of Carpet Installation

• Carpet over pad

Carpet Tiles
Direct Glue Down Carpet
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Sub-floors

• Concrete

Hardwood
Wood
VCT
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FLIR Infrared Camera
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Summary

• Safety of your occupants is the primary
  consideration.
• Ensure all key players on your staff and in your
  buildings know who to call and what initial steps
  should be taken to minimize the loss.
• Consider having your trades partners do a
  presentation for your staff to inform and better
  educate them.