Developing a New Class of Enterprise Library and Information Services: Some Thoughts

1
Developing a New Class of Enterprise Library and
Information Services Some Thoughts

• T.B. Rajashekar20 July 2001

2
Enterprises Key Challenges

• Academic, Business, Research
• Global economy, Global competition
• Reduced time-to-market
• ROI

3
Enterprises and Knowledge

• Knowledge driven economy
• Knowledge key input for all business processes
• Competence, Innovation, Productivity

4
Enterprises and Knowledge

• What Knowledge?Internal Knowledge Knowing
  what we know
• External Knowledge Knowing what others
  knowExternal Knowledge Telling others what
  we know (selective)

5
(No Transcript)
6
Types of Knowledge

• Explicit articulated, recorded, document-based.
  Facts, information, embedded knowledge.
• Implicit tacit, experiences, expertise,
  individual, unarticulatedAssume Knowledge
  Information Sources

7
Types of Knowledge

• Internal information sources
• Laboratory notes, project reports, staff
  publications, staff/ expert profiles, annual
  reports, progress reports, market surveys, vision
  documents, policies, best practices, query
  profiles, search results, client profiles,
  competitor profiles, company news, press
  releases, bookmarks, personal collections, etc.
• External information sourcesLocally held
  and/or remote information sources
• Print and/or electronic
• Free and/or purchased

8
Knowledge Processing

• Create/publish, Capture, Analyze needs,
  Select/evaluate, Process, Organize,
  Search/browse, Filter, Deliver, Route, Protect,
  Preserve

9
Enabling Technologies, Standards, Principles,
Practices

• Traditional libraries (information organization
  principles practices)Library automation, IR,
  Resource sharing
• Internet
• IntranetsDigital Publishing Digital Libraries
• Knowledge Management

10
(No Transcript)
11
So, What We Want to Do?

• Develop
• A dynamic knowledge resource base to gather and
  organize relevant internal and global information
  sources, based on a taxonomy of the enterprise
  information needs, and make these available for
  decision making and learning
• Deploy
• Over the intranet via intranet information
  portal website

12
(No Transcript)
13
Production, Distribution and Access to
InformationSome Current Developments and
Implications
14

• Rapidly Evolving Virtual Information Environment
• Most current information accessible in digital
  form- Linking across primary, secondary and
  tertiary publications- More traditional media
  enter e-world (e-books, e-learning)
• Web Point of convergence for media, publishing,
  delivery and access
• Bring more relevant content behind intranets-
  Build effective resource gateways- Value addition

15

• Importance of Managing and Access to Internal
  Information
• Integration of publishing with business processes
• Rapid growth of intranet accessible content
• Managed publishing of internal content
• Need for integrating internal content with
  external content
• Information auditing, knowledge rating
• Organizing internal content for improved access
• Participate in establishing publishing
  procedures, practices, etc.
• Knowledge of relevant tools, standards

16

• Networked Information and User Behavior
• Significant increase in the use, and preference
  for, online resources
• Better access /usage of electronic information
  than print
• Growing preference for personalization,
  customization (Information Overload)
• Profile-based routing, profile control by users
• Print continues to be important reading
  convenience, browsing advantage
• Improved resource discovery
• Access Points, print support
• Design for personalization
• Metadata driven approach

17

• Growing Volume of Free Literature
• - Advertisement-based content
• - Content from government supported projects
• - Public-domain content hosted on organization
  and individual websites (corporate, academic,
  research...)
• - Independent scholarly initiatives (e.g.
  preprint and e-print archives, e-journals, tech
  reports, theses)
• Select, evaluate and provide access
• Set up appropriate gateways
• Participate in relevant initiatives
• Consider mirroring

18

• Digital Publishing and Digital Libraries
• Easy availability of content authoring,
  publishing, hosting and access solutions
• Emergence of DLs technologies, standards,
  principles and practices for developing organized
  and managed collections of digital resources
• Open source software and tools
• Build DLs of locally owned/ published documents
  - Participate in international DL efforts of
  local interest - Adopt international guidelines,
  best practices and standards

19

• Managing Networked Digital Resources
• Access Management
• Preservation and archiving
• IPR hosting licensed/ third party content
  protecting owned content from infringement
• Usage monitoring
• Identify, evaluate, and set-up relevant
  hardware/software

20

• New Publishing and Pricing Models
• New players enter the publishing and information
  services industry aggregators,
  subscription-cum-database-cum-document supply
  agencies (Ingenta, Infotrieve)
• Link-based services
• New pricing and subscription models have emerged
  Pay-per-view, transaction, user volume, etc.

21

• Resource Sharing in Networked Environment
• Continue to use traditional modes of LRS
• Set up and use consortia
• Negotiate subscription deals with publishers and
  database vendors (commercial content)
• Consider hosting option for consortia access
  free or fee-based content

22
Can Libraries

• Evolve into Intranet Information Portals?-
  Manage internal information assets?- Meet KM
  needs?- Apply and participate in DL, KM and DP
  initiatives?Can Librarians
• Redefine their roles?
• Develop appropriate skill-sets and capabilities?