Performance Management

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Performance Management

• Len Mortimer
• 19 June 2008

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• Predetermine the objectives you want to
  accomplish. Think big, act big and set out to
  accomplish big results.
• Mark Victor Hansen

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Pre-requisites of PMS

• Linked to the IDP
• Link organisational, departmental, team and
  individual performance
• Compliant with
• Municipal Systems Act (Chapter 6)
• Municipal Structures Act (Role of EM MM)
• Guidelines set out in Regulation 796
• Principles set out in DPLG Guidelines
• Community must be involved-idp/sdbip

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Reference Documentation

• Chapter 6 of the Local Government Municipal
  Systems Act, Act 32 of 2000
• Regulation R796 - Municipal Planning and
  Performance Management Regulations, 2000
• Regulation R805 - Local Government Municipal
  Performance Management Regulations for Municipal
  Managers, 2006
• National Treasury Circular no 13 Service
  Delivery and Budget Implementation Plan
• (amongst others!)

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STEPS TO SUCCESSFUL PERFORMANCE MANAGEMENT

• IDP AND SDBIP
• PERFORMANCE PLAN MM
• PERFORMANCE PLAN DIRECTOR
• PERFORMANCE PLAN MANAGER
• PERFORMANCE PLAN HEAD
• PERFORMANCE PLAN SUPERVISOR

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5 National Municipal KPAs

• Service delivery infrastructure
• Economic development
• Municipal transformation and institutional
  development
• Financial viability and management
• Good governance and community participation
• Roads and Public Transport

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EXAMPLE OF PLAN
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USE IDP TO POPULATE PLAN
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PERFORMANCE PLAN FOR DIRECTORATE   SECTION A
(KPA's) Step 1 Weight Please provide a
percentage for each Departmental KPA in the space
provided at "Weight".   Step 2 Key Performance
Indicators 3rd column (Key Performance
Indicators).   Note that columns 1 and 2 was
extracted from the approved IDP    
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Step 3 Baseline Refer to column 4 "Baseline"
and provide us with the necessary
information. "Baseline" is defined as
follows The information obtained when a
municipality for the first time collects
information for any measure. Targets are set in
relation to the baseline.   Step 4 Quarterly
Targets Please provide quarterly targets for each
of the KPI's in the 4 blocks provided. The
targets should preferably only be a number and
must relate to the KPI.   Step 5 Evidence In
the last column provide the evidence that will be
provided at the evaluation sessions to
substantiate the meeting of targets.
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SECTION B (CCR's) Contains all the CCR's as
stipulated in the "Regulations " . According to
Regulation 26(8), the CCR's should be selected
from the list, as agreed to between you and the
Municipal Manager. Len Mortimer Performance Plan
2008-2009 2.doc
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CORPORATE SERVICESPLAN MAY TO JUNE 2008HIGH
LEVEL ACTION PLAN
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(No Transcript)
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HR

• AUDIT GENERAL QUERIES ADDRESSED(HR PLAN,EE PLAN
  ETC)
• PILOT FOR TIME AND ATTENDANCE IN PLACE
• MANAGEMENT DEVELOPMENT PROGRAMME INITIATED
• 100 STAFF AUDITCODE OF CONDUCT TO ALL STAFF
• WELLNESS DAY
• ADVERTISE ALL FUNDED VACANCIES-FUNDING-MM AND CFO
  TO ASSIST

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PROPERTY

• LAND MANAGEMENT POLICY
• ZWEIG PHASE 2 COMPLETED
• VALUATION OF AGRICULTURAL LAND
• FACILITATE 3 STRATEGIC LAND PROJECTS
• LAND REFORM COMMITTEE ESTABLISHED
• 2 EMERGING FARMER PROJECTS FACILITATED
• NEW OFFICE PROJECT EVALUATED
• DRAFT ROLLING MAINTENANCE PLAN

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RECORD MANAGEMENT

• PROTOCOL DRAFTED
• COLLABORATOR USE ANALYSED AND IMPROVED
• COUNCIL RESOLUTIONS MONITORED FOR IMPLEMENTATION

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CLIENT SERVICES

• CALL CENTRE PLAN FINALISED
• AT LEAST 2 BUSINESS PROCESSES IMPROVED
• TELEPHONE SYSTEM ANALYSED AND PROPOSE MORE
  EFFICIENT MANAGEMENT SYSTEM
• TRAIN ALL FRONTLINE STAFF ON TELEPHONE ETIQUETTE

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LEGAL

• ADOPTED S53 AND S59 MANUALS
• CODE OF BYLAWS COMPILED-AMEND MICRO-FUNCTION WITH
  LAW ENFORCEMENT
• FACILITATE LEGAL PROCESS TO TRANSFER KAYAMANDI
  PROPERTIES

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INFORMATION AND COMMUNICATION TECHNOLOGY

• PILOT FOR WIRELESS PROJECT IN PLACE
• NEW STAFF APPOINTED
• INTERNET SERVICE IMPROVED
• IMPROVED NETWORK OPTIC FIBRE
• CAPITAL PROJECTS COMPLETED

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Lessons Learnt

• General lack of integration between planning,
  budgeting performance management and reporting
• Location of IDP/PMS function
• Integration of systems SMS/SDBIP etc
• Ongoing, continuous process

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• THANK YOU