TSO Global Summit

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TSO Global Summit

• September 11 - 15, 2000
• Dearborn, Michigan

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ASIA PACIFIC

• TSO Support
• Ray Price

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CHALLENGES FOR THE MARKET

• Multiple languages
• Variation in skill levels (mostly poor)
• No common educational structure
• Increasing vehicle technology
• Technician retention
• Publication support (languages, costs)
• Expected growth in sales / service
• FIRFT in some markets is only 40

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ASIA PACIFIC MARKET
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IMPACTS ON THE MARKET

• A/P market is 5,700,000 vehicles
• Ford share is currently 6
• World Trade Organisation (WTO) will lift trade
  restrictions to China in 2001
• ASEAN market will drop tariffs on trade between
  local ASEAN countries
• When these things happen, the sales volume will
  increase and the need for skilled technicians
  will increase

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AGREED ACTIONS

• Establish mandatory competencies
• Identify minimum skill level target
• Use foundation training material RT process
• Develop a WEB repository for material
• Share training aids / materials
• Provide local Train the Trainer sessions
• Trustmark synergies (training centers)
• Explore publication synergies

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TRAINING STRATEGY

• Courses available any time, any where
• Flexible delivery
• Off the Job training
• On the Job training
• Instructor led training
• e learning (WEB)
• Common Core structure
• Foundation training

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WHAT IS COMPETENCY?

• Competency focuses on what an employee is able
  to do in the context of competency application
  guided by a standard or package of standards
• How do we track, assess, monitor, record and
  improve competence?

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FIRFT Customer Satisfaction

• Our customers expect / demand that a competent
  person repairs their vehicle correctly on the
  first visit.
• Should they expect anything less???
• If we achieve / exceed their expectation we gain
  their satisfaction and trust.

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Automotive Consumer Services Group
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On-Line Managed Learning System.
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Ford E-Train Knowledge Pathways

• Consistent business outcomes - Globally
• Training offered throughout the region
• Full management of enrollment, tracking,
  assessment reporting
• Monitor record performance / assessment at
  competence level
• Integrating Fordstar, Multi-media and Web-based
  training with direct instruction and
  micro-management
• Interfaces and transfer of data to STARS

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Ford E-Train Knowledge Pathways

• Full accommodation of practical elements
• High Graphic Content delivered locally
  avoiding bandwidth issues
• One-to-One communication with mentor / trainer
• Low cost, rapid content development deployment
• Multi-lingual capabilities leveraging power of
  the web

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Simple Efficient User Interface
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Text Based Materials
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One-to-One Student / Mentor Communication
When the answers arrive - indicated
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Design, Manage, Edit Assess All Content
Marques retain responsibility for their own
content
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Practical Components (Work Evidence)
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Detailed Management of Learning Content and
Learning Process - Record of Progressive
Knowledge / Skill Attainment.
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System Facilitates All Marques - Ownership of
Management is Retained !
Independent workgroups where required. Shared
resources where appropriate. Independent
management maintained. Recognition of unique
applications and unique vehicle systems under a
common delivery framework.
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Regional Management Also Facilitated ..
Providing - Consistent Content - Consistent
Delivery - Resource Efficiency - Cost Reduction -
Regional Specialisation - Independent Management
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Regions can be set up as required ...
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Discreet Workgroups User Management - Anywhere.
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Comprehensive Course Management

• Multiple Learning Paths
• Multiple Modules / Path
• Workgroups can be
• subdivided into any number
• of discreet Usergroups
• Categories can be defined
• Moving users between groups
• and learning paths is drag drop

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Fully Accommodates National Accreditation
Framework - National Apprenticeship Program.
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Structured Enrolment Processes - No one is lost
to the system.
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Change Management / Product Management

• The System further provides comprehensive support
  for
• Ad hoc change management
• Procedures Updates
• Technical Updates
• New Product Details ( both technical
  non-technical)
• .. Importantly, all activities can be
• Managed, Tracked and Measured (assessed) against
• targeted strategic and business outcomes.

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MEASURABLE OUTCOMES

• Consistent learning process
• Consistent learning outcomes
• Recognised competency standards
• Supports RT Process
• Defined learning path for knowledge skill
  development
• Increase in FIRFTOT repairs
• Increase in customer satisfaction

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Thank you !
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