Using wireless to deliver world class city management

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Using wireless to deliver world class city
management

• Graham Ellis - Director of Policy
  Communications
• Westminster City Council
• W2i Digital Cities Convention Bilbao, Spain
• November 2005

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A World Class City

• Showcase for London and the UK
• Home of monarchy and centre of government
• Fastest growing residential population
• 2.2 of national GDP
• Tourism 12 million overseas and 17 million UK
  residents visit Westminster each year
• 47,000 businesses employing over 550,000 people.

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Challenges we manage

• 230,000 residents
• A daily population of over 1 million with
  commuters and tourists
• 24 hour City over 2,300 bars, pubs and
  restaurants
• Borough contains some of the most deprived areas
  in UK
• Over 150 languages spoken in our schools
• Diversity 30 of our population are from a
  black or ethnic minority background

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The Westminster Vision

• to position Westminster as an expert witness in
  the national and international debate on city
  management. We want to be seen as world leaders
  in city management, perceived as excellent in
  absolute terms by the private and public sector .

Simon Milton, Leader of the Council
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The Westminster Vision
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Issues we have had to tackle

• Agreeing a shared partnership vision for what
  we want to achieve
• Technology issues and pace of technological
  change
• Change management issues

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The Business Case

• New ways to put the customer first
• Improve productivity by 12-15
• Productivity gains (multi-skill Admin generic
  versus Professional Services)
• Greater coverage and flexibility for less cost (5
  wireless cameras for the cost of 1 fixed camera)
• Greater employee satisfaction

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Wireless CCTV

• Digital as opposed to analogue
• Multiple uses
• Crime and Disorder (monitoring deterrent)
• Security (monitoring deterrent)
• Parking (monitoring and ticket automation)
• Cleansing (monitoring)
• Traffic Management (monitoring)
• Cheaper and more easily deployable

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Using Wireless Digital CCTV

• Workflows can be enabled between departments
• Noise monitoring provides the ears to enable CCTV
  capture
• Storage space for archives
• Mobility via handhelds

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Live Wireless Digital CCTV

• Digital full motion video
• PC-based application for control
• Multiple viewers of each camera
• Motion detection can trigger alarms
• 23x optical zoom
• Programmable tours and pre-set camera positions

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Recorded Wireless Digital CCTV

• Book-marking of events for later recall
• Events movement, noise levels etc. trigger
  actions
• Evidential-quality video same as real-time
• Digital zoom
• Export of video to DVD etc.
• Watermarked with date and time

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Recent Importance of CCTV in the UK -

• Security- London bombings July 2005 (1500 hours
  of footage)

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• What is happening now
• Community Protection - Mobilised workforce
• Increased productivity of front line staff,
  direct input to back office systems via PDAs
• Pro-active deployment via WCCTV
• City West Homes - Mobilised workforce
• Optimised processes for access in the field using
  PDAs
• Safer residential estates using CCTV that is more
  easily deployable to hot-spots
• CCTV - 40 cameras on a wireless network
• Remotely accessible by field staff and
  intelligent functionality
• Reduced cost, flexible deployment, planning
  issues
• Parking - using WCCTV
• Smart deployment of cameras to monitor traffic
  offences

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Using wireless to deliver world class city
management