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GXEX1406

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Appropriate body language encourages conversation. ... Vocalics (rate, pitch, rhythm, tone) Kinesics (body languages-gestures,eye,facial expression, posture) ... – PowerPoint PPT presentation

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Title: GXEX1406


1
GXEX1406
  • Interpersonal communications

2
Introduction
  • Interpersonal communications means "showing
    appropriate ways to exchange your ideas and
    needs."

3
Introduction - Cont.
  • A student demonstrates appropriate application of
    this skill when he / she can do a good job of
    presenting both sides of an issue, showing how
    both sides feel and interact, showing respect,
    using appropriate language, not using "put
    downs", and using strategies such as "I messages"
    and refusal techniques.

4
Introduction - Cont.
  • Some examples of activities that help to build
    this skills include skills, role plays, dialogue,
    and puppet shows.

5
Agenda
  • Interpersonal Communication Primer
  • Interpersonal Communication Skills
  • Communication Styles
  • Communication during a crisis
  • Functions of interpersonal communication

6
Vocabulary
  • interpersonal
  • of relationships between people concerning or
    involving relationships between people

7
Vocabulary - Cont.
  • Communicate (from Latin word to share)
  • exchange information to give or exchange
    information, for example, by speech or writing
  • convey to transmit or reveal a feeling or
    thought by speech, writing, or gesture so that it
    is clearly understood
  • understand one another to share a good personal
    understanding.

8
Vocabulary - Cont.
  • Communication
  • exchange of information the exchange of
    information between individuals, for example, by
    means of speaking, writing, or using a common
    system of signs or behavior.

9
Five methods of communication
  • Written word
  • Spoken word
  • Visual images
  • Multimedia
  • Symbolic gesture

10
The 6 written communication methods
  • memo less formal than letter, more likely to be
    read, not confidential
  • notice boards may never be read, good for
    staff-to-staff
  • letter to staff private, personal, lends weight
    to its subject
  • e-mail private, less formal than letter, less
    likely to be kept like letter
  • faxes personal, public
  • internal newsletter public, not for bad news,
    useful for minor but necessary news

11
The 5 verbal communication methods
  • telephone immediate, informal, private
  • one-to-one meeting confidential, more formal
    than phone call
  • departmental or inter-departmental meeting for
    group interaction, for discussion
  • presentation persuasive, one-sided (control
    interruptions)
  • company meeting for very important news,
    everyone hears at the same time

12
Basic concepts
  • Sender
  • Message
  • Medium
  • Recipient
  • Feedback

13
Interpersonal Communication Primer
  • You listen to and acknowledge other people's
    thoughts and feelings Rather than showing that
    you only care about broadcasting your feelings
    and insisting that others agree with you, you
    encourage others to express what they are
    thinking and feeling. You listen and try to
    understand.

14
Interpersonal Communication Primer - Cont.
  • You express your own thoughts and feelings openly
    and directly If you only listen to what other
    people are thinking or feeling and you don't
    express your own thoughts or feelings, you end up
    feeling shortchanged or "dumped on."

15
Interpersonal Communication Skills
  • I-statements help you express the way you feel
    and what you want with great clarity. Sometimes
    people use "you" statements, such as "You never
    call when you are going to be late." This type of
    statement can make others feel angry and
    defensive immediately. When you use I-statements,
    such as, "I really need to know when you're going
    to be here so I can make plans," you express your
    the concern in terms of you.

16
Interpersonal Communication Skills - Cont.
  • A respectful tone of voice conveys that you are
    taking others seriously and that you also expect
    to be taken seriously. In addition, people with
    good communication skills are assertive without
    being aggressive or manipulative

17
Interpersonal Communication Skills - Cont.
  • Eye contact is vital for good communication. For
    example, how would you feel if the person you
    were talking to kept looking around the hallway
    or out the window?

18
Interpersonal Communication Skills - Cont.
  • Appropriate body language encourages
    conversation. Nodding your head, smiling,
    laughing, using words such as "uh-huh" and "yeah"
    and asking questions at appropriate times assure
    the person that you are really listening.

19
Interpersonal Communication Skills - Cont.
  • Clear, organized ideas help you accurately and
    honestly describe your feelings and contribute to
    conversations and to decisions that need to be
    made. Good communicators are also specific. For
    example, a good communicator would say, "I need
    to use the computer from 7-9," as opposed to
    "I'll need the computer tonight."

20
Communication Styles
  • Passive communication involves the inability or
    unwillingness to express thoughts and feelings.
    Passive people will do something they don't want
    to do or make up an excuse rather than say how
    they feel.

21
Communication Styles - Cont.
  • Assertive behavior involves standing up for
    oneself. Assertive people will say what they
    think and stand up for their beliefs without
    hurting others

22
Communication Styles - Cont.
  • The aggressive style of communication involves
    overreaction, blaming and criticizing. Aggressive
    people try to get their way through bullying,
    intimidating or even physical violence. They do
    not or will not consider the rights of others.

23
Communications during a crisis
  • Effective Listening
  • Appropriate Self-disclosure
  • Audience Understanding
  • Perceptual Clarity
  • Channel Awareness (all senses)

24
Communications during a crisis - Cont.
  • Effective Verbal Messages
  • Reasoning
  • Evidence
  • Credibility
  • Organization
  • Style

25
Communications during a crisis - Cont.
  • Effective Nonverbal Messages
  • Vocalics (rate, pitch, rhythm, tone)
  • Kinesics (body languages-gestures,eye,facial
    expression, posture)
  • Artifacts (clothes, object links)
  • Touch (handshake, hug)
  • Proxemics (distance between persons)
  • Environmental factors (climate, comfort, color)

26
Communicate Under Pressure
  • keep everyone inform at the same time
  • give everyone important instructions collectively
  • encourage people to ask questions
  • involve people in key decisions
  • be available
  • let them see that you are rooting from them
  • keep your sense of humour

27
Functions of Intepersonal Communication
  • Gaining Information
  • Building a Context of Understanding
  • Establishing Identity
  • Interpersonal Needs
  • Inclusion
  • Control
  • Affection

28
Good Communication Benefits
  • less gossip
  • better motivation
  • higher productivity
  • increased staff loyalty
  • lower staff turnover

29
Summary
  • Interpersonal Communication Primer
  • Interpersonal Communication Skills
  • Communication Styles
  • Communication during a crisis
  • Functions of interpersonal communication

30
Lets think about it
  • We hear but we do not listen
  • We see but we do not observe/read

31
References
  • Functions of Interpersonal Communication at
    http//www.abacon.com/commstudies/interpersonal/in
    functions.html by Tim Bochers,  Moorhead State
    University, US
  • Interpersonal Communication Involves at
    http//www.uh.edu/crc/intcomm.html by
    Crisis Resource Center, Universirty of Houston
    (2002)
  • Interpersonal communication at Health Teacher
    http//www.healthteacher.com/teachersupports/skill
    s4.asp by Anita Davis, Health Teacher.com,
    Tennesse, US. (2002)
  • Four Principles of Intersonal Communication
    http//www2.pstcc.cc.tn.us/dking/interpr.htm by
    Donn King,  Associate Professor, Pellissippi
    State Technical Community College, Knoxville. US.

32
Reference Books
  • Shirley Taylor, Essential Communication Skills
    The Ultimate Guide To Successful Business
    Communication, Longman, 2000 ,ISBN 0 582 43202 2
  • Ros Jay, The Seven Deadly Skills Of
    Communicating, International Business Press,
    1999, ISBN 1-86152-373-4, www.itbp.com
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