HUMAN BEHAVIOR

1
HUMAN BEHAVIOR

• UNDERSTANDING OWN BEHAVIOR
• UNDERSTAND OTHERS BEHAVIOR
• INTERACTIONS, TEAMS.

2
ATTITUDES

• FAIRLY LONG LASTING
• BELIEFS
• FEELINGS
• BEHAVIORAL TENDENCIES
• AFFECT BEHAVIOR??

3
CHANGE ATTITUDES?

• LEARNING/EDUCATION
• CHANGE BEHAVIOR FIRST
• SIGNIFICANT EMOTIONAL EVENT

4
COGNITIVE DISSONANCE

• TWO THOUGHTS IN CONFLICT

5
JOB INVOLVEMENT

• ATTACHMENT, INTEREST IN JOB
• AFFECTS PERFORMANCE

6
ORGANIZATION COMMITMENT

• ATTACH TO ORGANIZATION, DEPT.
• AFFECTS PERFORMANCE?
• DEPENDS ON ORG. GOALS/PERSONAL GOALS
• REWARD TIED TO PERFORMANCE
• REDUCE TURNOVER

7
JOB SATISFACTION PERFORMANCE

• SATISFACTION PEFORMANCE?
• SATISFACTION PERFORMANCE?
• PERFORMANCE SATISFACTION?

8
JOB SATISFACTION

• TURNOVER
• ABSENTEEISM
• OTHER???
• SERVICE INDUSTRY
• SABOTAGE?

9
LOCUS OF CONTROL

• INTERNAL
• INDIVIDUAL BELIEVES S/HE CONTROLS
• MORE PROACTIVE
• EXTERNAL
• OUTSIDE FORCES CONTROL EVENTS
• MORE REACTIVE

10
SELF-ESTEEM

• BELIEF IN ONESELF
• ASSESSMENT OF WORTHINESS
• HIGH SELF-ESTEEM
• SET HIGHER GOALS
• TAKE NON-TRADITIONAL JOB..

11
SELF CONFIDENCE

• BELIEF IN ONES OWN ABILITIES
• HIGH, MORE PROACTIVE
• AFFECTS MOTIVATION...

12
EGO STRENGTH

• BELIEF IN ONES CONVICTIONS
• HIGH EGO STRENGTH
• HIGHER LINK BETWEEN ATTITUDE BEHAVIOR

13
TOLERANCE FOR AMBIGUITY

• LOW - SEEK MORE ORDER
• HIGH - UNSTRUCTURED SITUATIONS OK

14
AUTHORITARIANISM

• PREFER ESTABLISHED ROLES
• PREFER ESTABLISHED ORDER

15
MACHIAVELLIANISM

• COMMON CONNOTATION
• SEEKS PERSONAL GAIN
• ENDS JUSTIFY THE MEANS

16
PERSONALITY TYPE

• TYPE A
• AGGRESSIVE
• ACHIEVEMENT ORIENTED
• PERHAPS PEFECTIONIST
• TYPE B
• NOT AGGRESSIVE
• LOWER NEED FOR ACHIEVEMENT

17
PERCEPTION

• STEREOTYPES
• BIASES
• PREJUDICES
• HALO/HORN
• PROJECTION

18
PERCEPTION

• SELECTIVE PERCEPTION
• WHAT WE EXPECT
• WHAT WE KNOW
• FILTER COMMUNICATION
• ATTRIBUTION
• ASSUMED SIMILARITY

19
MYERS-BRIGGS

• EXTROVERT - INTROVERT
• INTUITION - SENSING
• THINKING - FEELING
• PERCEIVING - JUDGING