Source: J.D. Power and Associates 2006 New-Home Builder Customer Satisfaction StudySM

1
J.D. Power and Associates 2006 New-Home Builder
Customer Satisfaction StudySM
Overall Satisfaction Index Scores
Difference from Market 2006 2005 2004
2005 to 2006
Major Market Total 112 112 112 Austin
124 122 122 Minneapolis 123 116 113 Sacramen
to 123 120 116 Orange County
(CA) 122 122 n/a Ft. Myers/Naples
120 108 115 Dallas/Ft. Worth 119 117 118 Centr
al Valley (CA) 118 n/a n/a Houston
118 118 113 San Francisco Bay Area
118 111 108 San Antonio 117 n/a n/a Albuquerq
ue 116 104 n/a Chicago 116 115 111 Inland
Empire (CA) 116 113 n/a Los Angeles/Ventura
(CA) 114 116 n/a San Diego 114 111 106 Tampa
113 115 112 Tucson 113 118 114 Charlotte 1
12 115 113 Las Vegas 112 113 123 Raleigh/Durham
112 113 117 Baltimore 111 106 n/a Detroit
111 108 108 Atlanta 110 108 109 Denver/Color
ado Springs 108 111 112 Phoenix
107 114 119 Charleston (SC) 105 n/a n/a Seatt
le/Tacoma 105 113 106 Washington, D.C.
105 104 101 Palm Beach 102 107 106 Nashville
101 n/a n/a Portland 101 109 n/a Orlando
100 104 108 Jacksonville 99 98 94 Philadelph
ia 95 101 99
0 2 7 3 0 12 2 n/a 0 7 n/a 12 1 3 -2
3 -2 -5 -3 -1 -1 5 3 2 -3 -7 n/a -8 1 -5 n/a -8 -4
1 -6
New markets added to the study in 2006.
Source J.D. Power and Associates 2006 New-Home
Builder Customer Satisfaction StudySM
Charts and graphs extracted from this press
release must be accompanied by a statement
identifying J.D. Power and Associates as the
publisher and the J.D. Power and Associates 2006
New-Home Builder Customer Satisfaction StudySM
as the source. No advertising or other
promotional use can be made of the information in
this release or J.D. Power and Associates study
results without the express prior written consent
of J.D. Power and Associates.