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IPI Training

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The ABC's of Parking. G is for: Growth Planning. Garage Layout ... The ABC's of Parking. S is also for: SWOT (strengths, weaknesses, opportunities & threats) ... – PowerPoint PPT presentation

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Title: IPI Training


1
IPI Training Conference Program
  • Larry J. Cohen, CAPP, The George Washington
    University
  • Michael T. Klein, Albany (NY) Parking Authority
  • J. David Allen, Maryland, College Park
  • May, 2006

2
The ABCs of Parking
  • A is for
  • Auditing
  • ADA
  • Automated Parking Structures

3
The ABCs of Parking
  • B is for
  • Benchmarking
  • Branding
  • Barriers

4
The ABCs of Parking
  • C is for
  • Customer Service
  • Competition
  • Construction
  • Contingency Plan

5
The ABCs of Parking
  • D is for
  • Demand
  • Downsizing
  • Design

6
The ABCs of Parking
  • E is for
  • Economic Development
  • Enforcement
  • Environmental Compliance

7
The ABCs of Parking
  • F is for
  • Financing
  • Fiscal Responsibility
  • Free Parking

8
The ABCs of Parking
  • G is for
  • Growth Planning
  • Garage Layout
  • Government Legislation/ Regulations

9
The ABCs of Parking
  • H is for
  • Human Resources
  • Housekeeping
  • History of Parking Industry

10
The ABCs of Parking
  • I is for
  • Insurance
  • Internet/ Innovation

11
The ABCs of Parking
  • J is for
  • Judicial Process
  • Jobs in the Industry
  • Operations Manager
  • Supervisor
  • Cashier
  • Enforcement Agent
  • Traffic Control Agent

12
The ABCs of Parking
  • K is for
  • Keep Learning
  • Keys to Success

13
The ABCs of Parking
  • L is for
  • Leadership
  • Location
  • Landscaping
  • Lighting

14
The ABCs of Parking
  • M is for
  • Mission Statement
  • Management
  • Marketing
  • Media Relations

15
The ABCs of Parking
  • N is for
  • Networking
  • Numbers tell the Story
  • News

16
The ABCs of Parking
  • O is for
  • Organizational Goals
  • Operational Improvements
  • Outsourcing

17
The ABCs of Parking
  • P is for
  • Price
  • Place
  • Product
  • Promotion

18
The ABCs of Parking
  • Q is for
  • Quick Response
  • Quality Assurance

19
The ABCs of Parking
  • R is for
  • Revenue Opportunities
  • Rates
  • Revenue Control Equipment
  • Risk Management

20
The ABCs of Parking
  • S is for
  • Strategic Planning
  • Security/Safety/Surveillance

21
The ABCs of Parking
  • S is also for
  • SWOT
  • (strengths, weaknesses, opportunities threats)
  • Statistical Assessment

22
The ABCs of Parking
  • T is for
  • Transportation
  • Towing
  • Traffic Impact

23
The ABCs of Parking
  • U is for
  • Unions
  • User survey/ Issues

24
The ABCs of Parking
  • V is for
  • Valet Parking
  • Vehicle Impoundment
  • Violations
  • Validations

25
The ABCs of Parking
  • W is for
  • Wireless Communication
  • Web Page

26
The ABCs of Parking
  • X, Y, Z is for
  • Xcited About
  • Yearly Evaluations
  • Zero Tolerance for theft

27
The ABCs of Parking
  • Glossary of Terms

28
The ABCs of Parking
  • Auditing - An audit is an evaluation of an
    organization, system, process, or product. It is
    performed by a competent, objective, and unbiased
    person or persons, known as auditors. The purpose
    is to verify that the subject of the audit was
    completed or operates according to approved and
    accepted standards, statutes, regulations, or
    practices. It also evaluates controls to
    determine if conformance will continue. Auditing
    is a part of some quality control certifications
    such as ISO 9000.
  • The Americans with Disabilities Act of 1990 (ADA)
    is the short title of United States Public Law
    101-336, 104 Stat. 327 (July 26, 1990), codified
    at 42 U.S.C.  12101 et seq., signed into law on
    July 26, 1990 by President George H. W. Bush. The
    ADA is a wide-ranging civil rights law that
    prohibits discrimination based on disability. It
    affords similar protections against
    discrimination to Americans with disabilities as
    the Civil Rights Act of 1964, which made
    discrimination based on race, religion, sex,
    national origin, and other characteristics
    illegal. Disability is defined "a physical or
    mental impairment that substantially limits a
    major life activity." The determination of
    whether a particular condition is a disability is
    made on a case by case basis. Certain specific
    conditions are excluded as disabilities, such as
    current substance abusers and transsexuality.
  • Benchmarking (also "best practice benchmarking"
    or "process benchmarking") is a process used in
    management and particularly strategic management,
    in which organizations evaluate various aspects
    of their processes in relation to best practice,
    usually within their own sector. This then allows
    organizations to develop plans on how to adopt
    such best practice, usually with the aim of
    increasing some aspect of performance.
    Benchmarking may be a one-off event, but is often
    treated as a continuous process in which
    organizations continually seek to challenge their
    practices.
  • In marketing, a brand is the symbolic embodiment
    of all the information connected with a company,
    product or service. A brand typically includes a
    name, logo, and other visual elements such as
    images, fonts, color schemes, or symbols. It also
    encompasses the set of expectations associated
    with a product or service which typically arise
    in the minds of people. Such people include
    employees of the brand owner, people involved
    with distribution, sale or supply of the product
    or service, and ultimately consumers. In other
    contexts the term "brand" may be used where the
    legal term trademark is more appropriate.

29
The ABCs of Parking
  • Customer service is the provision of labor and
    other resources, for the purpose of increasing
    the value that buyers receive from their
    purchases and from the processes leading up to
    the purchase. With the rising dominance of the
    service sector in the global economy, customer
    service has grown in importance, as its impact on
    individuals, households, firms, and societies has
    become widespread
  • Competition is the act of striving against
    another force for the purpose of achieving
    dominance or attaining a reward or goal, or out
    of a biological imperative such as survival.
    Competition is a term widely used in several
    fields, including biochemistry, ecology,
    economics, business, politics, and sports.
  • Construction is the building or assembly of any
    infrastructure. Although this may be thought of
    as a single activity, in fact construction is a
    feat of multitasking. Normally the job is managed
    by the construction manager, supervised by the
    project manager, design engineer or project
    architect. Those involved with the design and
    execution of the infrastructure in question must
    consider the environmental impact of the job, the
    successful scheduling, budgeting, site safety,
    inconvenience to the public caused by
    construction delays, preparing tender documents,
    etc.
  • Contingency Plan A plan used by businesses, if
    an emergency occurs.
  • Demand is that quantity of a good that consumers
    are not only willing to purchase but also have
    the capacity to buy at the given price. For
    example, a consumer may be willing to purchase 2
    lb of potatoes if the price is 0.75 per lb.
    However, the same consumer may be willing to
    purchase only 1 lb if the price is 1.00 per lb.
    A demand schedule can be constructed that shows
    the quantity demanded at each given price. It can
    be represented on a graph as a line or curve by
    killing the quantity demanded at each price. It
    can also be described mathematically by a demand
    equation. The main determinants of the quantity
    one is willing to purchase will typically be the
    price of the good, one's level of income,
    personal tastes, the price of substitute goods,
    and the price of complementary goods.

30
The ABCs of Parking
  • Downsizing or a layoff is the termination of an
    employee or (more commonly) a group of employees
    for business reasons, such as the decision that
    certain positions are no longer necessary.
    Originally the term "layoff" referred
    specifically to a temporary interruption in work,
    as when factory work cyclically falls off.
    However, the term has long been applied also to
    the permanent elimination of positions as a
    cost-cutting measure (or for other reasons.)
  • Design - a design engineer job is to produce a
    detailed design from a conceptual design, thereby
    bringing the real from the abstract on a
    day-to-day basis.
  • Economic development is the development of
    economic wealth of countries or regions for the
    well-being of their inhabitants. The study of
    economic development is known as development
    economics.
  • Economic development is a sustainable increase in
    living standards that implies increased per
    capita income, better education and health as
    well as environmental protection.
  • Finance - individuals, businesses and
    organizations raise, allocate and use monetary
    resources over time, taking into account the
    risks entailed in their projects.
  • Government Regulation - a legal restriction
    promulgated by government administrative agencies
    through rulemaking supported by a threat of
    sanction or a fine. This administrative law or
    regulatory law is in contrast to statutory or
    case law.
  • Human Resources - Refers to the individuals
    within the firm, and to the portion of the firm's
    organization that deals with hiring, firing,
    training, and other personnel issues. This
    article will address both definitions.

31
The ABCs of Parking
  • Leadership - the capacity or ability to lead, a
    person in a position or office associated with
    expertise, skill, or experience, such as a team
    leader, a ship's captain, a chief engineer, or a
    parent.
  • Mission Statement a summary of an organizations
    purpose and goals.
  • Management a process used by management
    involving people and other resources to meet
    department goals.
  • Marketing - is "the process of planning and
    executing the pricing, promotion, and
    distribution of goods, ideas, and services to
    create exchanges that satisfy individual and
    organizational goals."
  • Networking - consists of exchanging information
    and establishing personal connections. People
    network in many different settings on the
    telephone, in hallways, in company lunchrooms, at
    professional conferences, at trade shows, company
    meetings, classrooms, lounges, hallways,
    elevators, airplanes, trains, busses, hotel
    lobbies and waiting rooms. A business network can
    be defined as a group of people that have some
    kind of commercial relationship. It could be a
    boss-employee, buyer-supplier, colleague-colleague
    , etc.
  • Organizational Goals - Strategic planning
    consists of the process of developing strategies
    to reach a defined objective. As we label a piece
    of planning "strategic" we expect it to operate
    on the grand scale and to take in "the big
    picture" (in contradistinction to "tactical"
    planning, which by definition has to focus more
    on the tactics of individual detailed
    activities). "Long range" planning typically
    projects current activities and programs into a
    revised view of the external world, thereby
    describing results that will most likely occur
    (whether the planner wants them or not!)
    "Strategic" planning tries to "create" more
    desirable future results by (a) influencing the
    outside world or (b) adapting current programs
    and actions so as to have more favorable outcomes
    in the external environment.

32
The ABCs of Parking
  • Outsourcing - (or contracting out) is often
    defined as the delegation of non-core operations
    or jobs from internal production within a
    business to an external entity (such as a
    subcontractor) that specializes in that
    operation. Outsourcing is a business decision
    that is often made to lower costs or focus on
    competencies.
  • Price - In economics and business, the price is
    the assigned numerical monetary value of a good,
    service or asset. The concept of price is
    central to microeconomics where it is one of the
    most important variables in resource allocation
    theory (also called price theory).
  • Quality Assurance - covers all activities from
    design, development, production, installation,
    servicing and documentation. It introduced the
    sayings "fit for purpose" and "do it right the
    first time". It includes the regulation of the
    quality of raw materials, assemblies, products
    and components services related to production
    and management, production, and inspection
    processes. One of the most widely used paradigms
    for QA management is the PDCA (Plan-Do-Check-Act)
    approach, also known as the Shewhart cycle. The
    main goal of QA is to ensure that the product
    fulfills or exceeds customer expectations.
  • Risk management - is the process of measuring,
    or assessing risk and then developing strategies
    to manage the risk. In general, the strategies
    employed include transferring the risk to another
    party, avoiding the risk, reducing the negative
    effect of the risk, and accepting some or all of
    the consequences of a particular risk.
  • Strategic Planning - consists of the process of
    developing strategies to reach a defined
    objective. As we label a piece of planning
    "strategic" we expect it to operate on the grand
    scale and to take in "the big picture" (in
    contradistinction to "tactical" planning, which
    by definition has to focus more on the tactics of
    individual detailed activities).

33
The ABCs of Parking
  • Unions - is a continuous association of
    wage-earners for the purpose of maintaining or
    improving the conditions of their employment"
  • Valet is a service offered by some restaurants,
    stores, and other businesses. In contrast to
    "self-parking", where customers find parking on
    their own, customers' vehicles are parked for
    them by a person called a valet. This service
    either requires a fee to be paid by the customer
    or is offered free of charge by the
    establishment.
  • Wireless communication - The term refers to
    communication without cables or cords, chiefly
    using radio frequency and infrared waves. Common
    uses include the various communications defined
    by the IrDA and the wireless networking of
    computers.
  • Zero tolerance is a term used to describe a
    non-discretionary enforcement policy for the
    criminal law or informal rules. Under a system of
    zero tolerance, persons in positions of authority
    who might otherwise exercise their discretion
    in making subjective judgments regarding the
    severity of a given offense are instead
    compelled to act in particular ways and, where
    relevant, to impose a pre-determined punishment
    regardless of individual culpability.
  • Glossary Definitions are from www.Wikipedia.org
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