DMV of the Future

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• DMV of the Future

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Generational Overview
Class of 2002 Born in 1980
Class of 2007 Born in 1985
Class of 2012 Born in 1990

• They have no idea what a pull top can looks like.
• Artari pre-dates them, as do vinyl albums
• The compact disc was introduced when they were
  one year old
• They have always had cable tv
• They were born the year Walkmen were introduced
  by Sony

• Ctrl Alt Del is as basic as ABC
• Gas has always been unleaded
• They have never been able to find the return
  key
• Stores have always had scanners at the checkout
• They have always been able to make photocopies at
  home

• GPS navigation has always been available
• Gas stations dont fix flats but do serve
  cappuccino
• Electronic filing of tax returns have always been
  an option
• IBM has never made typewriters
• Caller ID has always been available

Source www.beloit.edu/mindset (Beloit College)
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Generational Overview
Class of 1979 Born in 1957
Class of 2012 Born in 1990

• Saw the first color television come into common
  use
• Knew someone who served in World War II and lived
  through the Great Depression
• Many used typewriters and internal snail mail
• Never heard of World Wide Web, personal computers
  or word processors
• Grew up with party lines, pay phones and 3 tv
  channels

• GPS navigation has always been available
• Warsaw Pact and Cold War are hazy for them
• IBM has never made typewriters
• WWW has never stood for World Wide Wrestling
• Caller ID has always been available

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Amherst CollegeIncoming Freshman 2008

• Incoming class has 438 students in it
• Percentage of on-line applicants
• 2003 33
  2007/08 89
• Number of students who registered iPhones, game
  consoles, computers on the campus network on day
  one
• Number of students with a desktop computer
• Likelihood of an iPhone / iTouch
• Total number of students with a landline phone

370 students registered 443 devices
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1 in 2
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1 have landlines, 99 have Facebook accounts
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More Stats.

• Social Networking and blogs are the 4th most
  popular online activity, ahead of personal e-mail
• Facebook
• More than 250 million active users (120M daily)
• Fastest demographic gt 35 years and older
• gt 30 M users access Facebook via mobile devices
• Twitter
• Jan 2008 500,000 unique monthly visitors
• December 2008 4.43 Million
• February 2009 7 Million
• Majority of users are mobile

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More than a phone .
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DMV of the Future(at a high level)

• The DMV will be an IT based agency
• Staffing IT increasing, cust. Svs personnel
  decreasing
• Large retirement numbers in 3 5 years
• we want to provide you the service, we just
  dont want to see you
• Automation in use today
• E-mailing registration renewals
• Automated / distributed knowledge testing
• Pushing services on line
• Using simulators

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DMV of the Future Driver Licensing

• Drivers Education, Knowledge Testing Road test
  delivered on-line / remotely
• Pushing content electronically
• no more mail / no more printing
• Social network sites (Twitter, Facebook, You
  Tube)
• Remote citizen enrollment
• Use of mobile technology
• Payment, content, renewal notice
• DL as an electronic credential on your phone

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DMV of the FutureVehicle Registration

• Use automation to not see the customer
• Renew on-line, on mobile device, via text
• Motor Carrier print cab card at home
• Payment information on file (automatic / monthly)
• On Board Diagnostics 2 (OBD2)
• Real time data emissions inspections
• Remote Diagnostics minimize need for inspection