Title: a study by Dell Computer that shows 55% of people have some
1 2Customer Relationships
3Information Overload
- People are having an increasingly difficult time
dealing with their email their instant messages
and voicemail their faxes and FedExs and the
constant demands to understand technology that
seemingly changes every day at the same time that
they are expected to produce better things
faster The Center for the Study of Technology
and Society (TECSOC) - Businesses are increasingly experiencing more
information overload each year
4Fear of Technology
- a study by Dell Computer that shows 55 of people
have some fear of technology. - 36 of office computer users feel their skill
levels are inadequate. - An exasperated caller to Dell Computer Tech
Support couldnt get her new Dell Computer to
turn on. After ensuring the computer was plugged
in the technician asked her what happened when
she pushed the power button. Her response I
pushed and pushed on this foot pedal and nothing
happens. The foot pedal turned out to be the
computers mouse.
5Importance of CRM
- Building customer relationships especially
important for maintaining long term business
growth and client satisfaction - Source Weitz Castleberry Tanner
6WHAT IS ACT!
- ACT! Is a CRM (Customer Relationship Management)
Software Program which brings all your contact
data and information on daily activities into one
central location
7The Customer Relationship
8ACT! Is the Leading Contact Management Tool
- ACT! Has more than 4 million individual users and
11000 corporate accounts worldwide - The industrys leading contact management tool
for managing and growing business relationships - Key Customers- Alphagraphics Aramark Dale
Carnegie Elis Cheesecake Fast Company FedEx
INC. Magazine Legg Mason Plante Moran
Scholastic
9Awards
- Finalist for Codie Award on 12/11/02
-
- Customer Inter_at_ction Solution Product of the
Year Editors Choice -
- PC User Top Buy
-
- PC World World Class Award Winner Best Contact
Manager -
- 5-Star Rating from Yippee Shareware
-
10Testimonials
- ACT!continues to get better by adding new
valuable features without sacrificing performance
or usability.- Marc Schulman President CEO
Elis Cheesecake - Everyone lives on the road nowadays so its
very handy to take that data with themour
salespeople tell us We cant live without ACT!
- Paul Johnson Regional MIS Manager Legg Mason
Real Estate - The faster I can complete tasks the more time I
have to spend working with contacts and the more
successful my business becomes.- Jeffrey Davis
President TeamLegal
11Who is ACT! For
- ACT! is for anyone who manages contacts on a
daily basis - It is most widely used by business and mobile
professionals that need to stay on top of their
contacts calendars and to-dos anytime
anywhere on any device. - It is very popular among sales professionals
executives and entrepreneurs in such markets as
financial services real estate manufacturing
public relations and executive recruiting.
12Why do you need ACT!
- Under trained and under staffed workforce
- Young growing company 8 years old
- - market share increasing
- 100 commissioned sales force importance of
productivity - Managing rising costs
13Act! Major Benefits
- Easy to use
- Easy transition
- Increases productivity
- Excellent purchase timing
14Comparison of needs and benefits
- Under trained and under staffed workforce
- Young growing company 8 years old
- 100 commissioned sales force importance of
productivity - Managing rising costs
- Easy to use
- Easy transition
- Increases productivity
- Excellent purchase timing
15Easy to use
- Easy initial setup - You can get ACT! rolling in
no time- CNET - All data in centralized location
- Integrated web browser
- Additional features available templates
CardScan- scans in contact information from
business cards
16Easy Transition
- Integrates with Outlook handled devices paper
organizers other popular products - Allows you to browse the web within ACT! You can
attach websites of a company to a specific
contact (Very handy when making your pitch to a
lead)
17Easy Transition Continued
- User friendly novices
- Live tech support
- Free 30 days 200 yearly after
- Licensed consultants
18Increases Productivity
- Tracks contacts
- Schedules meetings and calls
- Performs follow-up activities
- Shares customer information - workgroups
- Allows synchronization with mobile devices
19Purchase Timing
- Hiring 40 new employees
- Considering acquisition of competitor
- Training existing and new employees simultaneously
20ACT! Makes Your Transition Smooth
- Competitors like Goldmine have no live support
while Maximizer has costly and poor support.
Mazimizer charges 45 to 200 per incident or
even minor problems such as lost product serial
numbers(25) password recovery(45 for single
users 200 for network users) and replacement
CDs(25). CNET
21Pricing
- ACT! For Windows XP/98/95/NT (U.S) - 199.95
generally available for approximately 179.95 - ACT! (Canadian)- 149.95
- Direct upgrade- 99.95
- Competitive pricing
- Volume discounts available
22Volume Pricing
- For S.E.E.C you will need need 160 user licenses
(120 existing salespeople plus the 40 expected
new salespeople) - Total price- 30400
- Upgrade 149/user
23System Requirements
- Computer/processor with Pentium 133 mhz or higher
- Memory 32mb of RAM(more memory improves
performance) - Hard Disk Space minimum 50 MB of free disk space
- Monitor VGA or higher resolution
- Drive CD-ROM/DVD
- Modem Windows compatible modem
- Electronic mail support Outlook
XP/98/2000/Express Lotus Eudora built-in ACT!
Email client - Word processor support Word 95/97/2000/XP
built-in word processing - Fax support Winfax PRO or later and Microsoft
Fax - Supported OS Networks Windows
95/98/2000/XP/NT Novell - Caller ID support to auto-find contacts
24Common Objections
- We dont want to learn a new program
- NO TIME
- Have proprietary software
- ACT! Lacks the Sales Tools
- We have Macintosh Computers
- Will our systems be compatible with ACT!
25Reasons to Buy ACT!
- Under trained and under staffed workforce
- Young growing company 8 years old
- 100 commissioned sales force importance of
productivity - Managing rising costs
- Easy to use
- Easy transition
- Increases productivity
- Excellent purchase timing
26Comparison with Competitors
27Act! Major Benefits
- Easy to use
- Easy transition
- Increases productivity
- Excellent purchase timing