Welcome to Campus Dining at Duke University The Compass Group

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Welcome to Campus Dining at Duke UniversityThe
Compass Group
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(No Transcript)
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Campus Dining at Duke University

• The Compass Group
• Marcia Austero, Area Vice President
• Travis Burns, Marketing Director
• - Student Advocate
• - Graphic Artist
• Katheldra Pinder, Training Director
• Stephanie Hopper, Controller
• West Campus Dining
• by Chartwells
• East Campus Dining
• by Bon Appétit Management Company

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Campus Dining at Duke University

• The Compass Group values the role of the
• Duke Student Government (DSG) and the
• Duke University Student Dining Advisory
• Committee (DUSDAC).
• Our success and the future of dining at
• Duke University rest with a student body vested
• in the integral part dining plays within our
• community.
• All of us at Compass look forward to building
• a partnership with the student leadership and
• our student guests to create a dining experience
• reflective of the needs of the community and the
• mission of the university.

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Campus Dining at Duke University

• When we requested the opportunity to meet
• with the general body of the DSG, it was our
• hope to introduce ourselves, learn about your
• organization and to share with you our
• commitment to the university and Dukes
• student body.
• Today we have been asked to discuss notes from
• the Duke University Student Dining Advisory
• Committee (DUSDAC). In the future we look
• forward to being invited back to learn the ins
• and outs of Duke from the entire student
• leadership.

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Campus Dining at Duke University

• A priority list as shared by the Duke University
• Student Dining Advisory Committee.
• The Great Hall
• Customer service generally lacking.
• Customer service training is a priority and a
  continuous process for our team.
• Katheldra Pinder, our director of trainer is
  conducting classes, role-playing and
• other exercises with the employees to begin the
  process of changing the current
• culture.
• Lines are often disorganized.
• We are currently working on the q-ing for each
  concept. We have identified the
• best flow and will be posting signs to help
  direct and explain how the concept
• Works. i.e. Trattoria
• Serving format at Jow Jing! i.e. cup system

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Campus Dining at Duke University

• A priority list as shared by the Duke University
• Student Dining Advisory Committee.
• The Great Hall
• Ensure cashier screen is facing customer.
• This has been corrected and will be monitored on
  a regular basis.
• Frequent complaints about small portions.
• A review of portions is in process specific
  feedback is requested, which stations
• present the greatest concern.

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Campus Dining at Duke University

• A priority list as shared by the Duke University
• Student Dining Advisory Committee.
• The Marketplace
• Length of lines in the serving area.
• The number of students in the serving line will
  be monitored more closely to
• create a better flow. Our goal is to keep the
  congestion off of the serving
• line, using the checker station with appropriate
  signage as the control
• point at dinner.
• Significant back up at Ice Cream station.
• The physical layout of the station is not
  conducive to the amount of
• numbers it does it does not allow for more the
  one to two people to
• scoop ice cream at a time. Additional ice cream
  scoops are on order.
• The soft serve yogurt machine will take some
  pressure of the dipped ice
• cream once the parts on order have arrived.

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Campus Dining at Duke University

• A priority list as shared by the Duke University
• Student Dining Advisory Committee.
• The Marketplace
• Shortage of silverware and china.
• Relocation of the silverware to the two register
  areas versus the original
• Five locations will assist with this challenge.
  Employees are being
• coached on the frequency of china stocking during
  meal periods.
• Paul and his team are developing an inventory
  level to keep amounts at
• Appropriate levels.
• Music Selection
• DUSDAC to participate in music selections.
• All food items are labeled
• Dressings and specialty selections are
  identified, the team is looking at clings and
• 8.5x11 vs. the individual identifiers for
  signage.

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Campus Dining at Duke University

• As a team we are appreciative of the both
• support and kind words we have received
• since becoming a member of the Duke
• community.
• We look forward to sharing with you our
• commitment to continuous improvement and
• the assessment tools we wish to couple with the
• universitys tools already in place.
• Introducing Feedback
• A professionally guided student lead assessment
  of
• campus dining resulting in s student driven
  business
• plan.

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Our Menu of Campus Dining Options
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West Campus

• Evan Kennedy, General Manager
• The Great Hall
• The center of community dining on the west campus
  has a
• few surprises in store for you. Now featuring
• Trattoria
• An Italian Restaurant right on campus, featuring
  hot from the oven
• Sicilian Pizza, Calzones , Stromboli and made to
  order Pasta
• Entrées.
• Market Carvery
• Bistro-style comfort foods presented with flair.
• All Players Grill
• A grill menu that caters to your taste.

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West Campus

• The Great Hall Continued
• Dosa Delhi
• Indian rice flour crepes filled with classic,
  Americanized
• ingredients and more.
• Jow Jing!
• Traditional Asian wok favorites and fresh tossed
  Asian
• Salads.
• Zona Mexicana
• An exciting menu emphasizing the fresher and
  healthier
• aspects of Mexican cuisine.
• Terra Juice
• Fresh Fruit Juice and Smoothies.

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West Campus

• The Great Hall
• - Sunday Brunch on West Campus.
• - Dinner menu and promotions with West Campus
  residents in mind.
• Campus Community Outreach.
• Retail Promotions Passport
• Chick-fil-A
• Subways

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East Campus

• Paul Weinberg, General Manager
• Welcome to the neighborhood
• The Marketplace
• Durham Market
• All the comforts of great home cooking.
• Nu Degrees
• Our grill featuring 100 fresh ground
• Chuck burgers and more.
• ? Pie
• Pizza, calzones and stromboli, need we
• say more?

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East Campus

• The Marketplace Continued
• Pacific Rim
• A celebration of Southeast Asian
• cuisine!
• Earths Fare
• Vegan and vegetarian cuisine.
• Cucina
• Chef-prepared pasta and Italian specialties.
• Stacks
• Because everyone enjoys a great
• sandwich.

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East Campus

• The Marketplace
• Made from scratch cuisine.
• Fresh, locally grown produce.
• Campus Community Outreach.
• Taste of Duke
• Trinity Café
• Featuring Pura Vida Fair Trade and
• Organic Coffee, Asian Bubble Tea and
• more.
• Henrys Place
• Freeman Center for Jewish Life
• Catering by Bon Appétit

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Campus Dining at Duke UniversityThe Compass Group
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Coming Attractions
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Campus Dining at Duke University

• Weekly menu on-line
• Guest Chef Program Mark Miller
• Mini poster communication at cash registers,
  tables tents and bulletin boards
• Social Responsibility Events
• - Eat Local Challenge
• - Taste of Duke
• - Fair Trade Coffee Month
• - National Seafood Month
• Express Catering
• Participate in Student organizations
• Seasonal and Holiday celebrations (Midnight
  Breakfast Buffet)

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Campus Dining at Duke University

• Weekly menu on-line
• Comment Boards at all primary locations
• Monthly event updates on-line
• Mini poster communication at cash registers,
  tables tents and bulletin boards
• Social Responsibility Events
• - Eat Local Challenge
• - Taste of Duke
• - Fair Trade Coffee Month
• - National Seafood Month
• Express Catering
• Participate in Student organizations
• Seasonal and Holiday celebrations (Midnight
  Breakfast Buffet)

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Coming Attractions Circle of Responsibility
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Coming Attractions Circle of Responsibility
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Coming Attractions
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Coming Attractions
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Campus Dining at Duke UniversityThe Compass Group