RELATIONSHIP MANAGEMENT SUBCOMMITTEE Bob WilliamsDebbie Herrmann - PowerPoint PPT Presentation

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RELATIONSHIP MANAGEMENT SUBCOMMITTEE Bob WilliamsDebbie Herrmann

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Baseline 2: Team kickoff, Market, Spend, and Needs Analysis for each segment. 2 ... 3-21-06 DMHA Core group meeting Market/Spend/Business analysis kicks off ... – PowerPoint PPT presentation

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Title: RELATIONSHIP MANAGEMENT SUBCOMMITTEE Bob WilliamsDebbie Herrmann


1
RELATIONSHIP MANAGEMENTSUBCOMMITTEEBob
Williams/Debbie Herrmann
  • TRANSFORMATION WORK GROUP UPDATE
  • 5-06

2
Relationship Management
  • Definition A formal business process with well
    defined accountability to ensure that Purchaser
    and Supplier are operating to one valid plan
    communicated through both organizations
  • Goals
  • Establish a strong business relationship that is
    beneficial to both parties
  • Establish regular, open, and honest
    communications at the appropriate level of the
    relationship
  • Ensure clear communication of Purchaser
    performance expectations
  • Ensure clear communications of Supplier business
    needs and capabilities
  • Ensure both parties meet their commitments to the
    contract
  • Achieve continuous improvement and innovation

3
Relationship Management Development and
Implementation Plan Formulated by Phoenix Images
Inc.
4
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5
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6
RELATIONSHIP MANAGEMENT ACTION TIME LINE
10-18-05 Introduce Relationship Management
process at the Mental Health Systems
Transformation Kick off meeting (Dr. Green
presentation/breakout
session) 11 and 12-05 Contract
development with Phoenix Images Multiple
meetings between DMHA and Phoenix staff to
identify and assess needs, goals/objectives,
educate each other and develop implementation
plan. Contract reviews initiated.________
__________________________________________________
____________ 1-3-06 DMHA Internal cross
agency kick off meeting 1-13-06 Phoenix/DH
staff meet with Bob Williams 1-24-06 Phoenix
/DH meet with Cathy Boggs to provide feedback and
recommendation regarding internal
development/implementation plan 2-2-06
Meeting with DH and Bob Williams updates and
project discussion 2-2-06 ICCMHC meeting
presentation- update/overview of Relationship
Management 2-8-06 Meeting with Denny and
Cathy regarding RM project status/direction
2-13-06 Meeting with Gina and Cathy regarding
communication/coordination of sub committees
3-21-06 DMHA Core group meeting
Market/Spend/Business analysis kicks
off ______________________________________________
________________________
7
4-3-06 Market/Spend/Business analysis team
meetings initiated Proposed Timeline
for Next Steps April/May DMHA internal
focus June/July External focus
August/September Develop Strategy and
Implementation plan for future contracting
8
  • Challenges
  • Complex systems with competing needs
  • Massive amounts of data to prioritize
  • Communication with internal and external
    resources
  • Coordination/communication with other TWG
    committees
  • Risk of overlap/layering/duplication
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