EFFECTIVE LISTENING

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EFFECTIVE LISTENING
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What is Listening?

• Listening is the ability to understand and
  respond effectively to oral communication.
• If we were supposed to talk more than we
  listen, we would have two mouths and one ear.
• 
  ___ Mark Twain

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MYTHS OF LISTENING

• Listening is the same as hearing.
• Listening is the same as breathing . What is so
  special about listening?
• All listeners receive the same message.

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TYPES OF LISTENING

• ACTIVE LISTENING -- means listening to
  understand, not listening to reply or to
  evaluate. This happens when the receiver listens
  to not only what has been communicated but also
  how it has been communicated.
• PASSIVE LISTENING -- is listening in polite
  silence but with a lot of distractions, day
  dreaming, inattention rehearsing ones own
  speech. The listener only listens to half the
  message ignores the subtexts, thus getting
  incomplete communication.

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BARRIERS TO LISTENING

• PSYCHOLOGICAL BARRIERS
• Prejudice against speaker judging negatively.
• Rehearsing.
• Identifying.
• Advising.
• Sparring Being Right.
• Daydreaming.
• Derailing
• Placating

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BARRIERS TO LISTENING

• ENVIRONMENTAL BARRIERS
• Physicals distractions
• Visual distractions
• SEMANTIC BARRIERS
• Speakers style of speaking
• mannerisms.
• Use of difficult words, jargon
• repetition.

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BARRIERS (continued)

• PERSONAL BARRIERS
• Fear, Anger Anxiety.
• Beliefs Attitudes.
• Hunger ,Tiredness Pain.
• SOCIO CULTURAL BARRIERS
• Different cultural backgrounds personal space,
  sense of time, etc.

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HOW TO IMPROVE YOUR LISTENING SKILLS

• Accept that listening is hard work.

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HOW TO IMPROVE YOUR LISTENING SKILLS

• Accept that listening is hard work.
• Prepare to listen have a positive attitude.

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HOW TO IMPROVE YOUR LISTENING SKILLS

• Accept that listening is hard work.
• Prepare to listen have a positive attitude.
• Keep an open mind resist distractions.

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HOW TO IMPROVE YOUR LISTENING SKILLS

• Accept that listening is hard work.
• Prepare to listen have a positive attitude.
• Keep an open mind resist distractions.
• Understand concentrate on the text.

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HOW TO IMPROVE YOUR LISTENING SKILLS

• Accept that listening is hard work.
• Prepare to listen have a positive attitude.
• Keep an open mind resist distractions.
• Understand concentrate on the text.
• Listen not only with your ears but also with your
  eyes.

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HOW TO IMPROVE YOUR LISTENING SKILLS

• Accept that listening is hard work.
• Prepare to listen have a positive attitude.
• Keep an open mind resist distractions.
• Understand concentrate on the text.
• Listen not only with your ears but also with your
  eyes.
• Hold your tongue delay judgement.

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HOW TO INCREASE LISTENING EFFICIENCY

• C --- Concentrate on what the speaker is saying.
• A --- Acknowledge with correct body language.
• R --- Research to understand what the speaker is
  saying.
• E --- Exercise control.
• S --- Sense the non- verbal message.
• S --- Structure put the message in order.

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• It is the recipient who communicates. The so
  called communicator, the person who emits the
  communication does not communicate he utters.
  Unless there is someone who listens there is no
  communication. There is only noise.
• ---- Peter Drucker