Reliance Communications Ltd.

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Reliance Communications Ltd.

• Running Indias largest network A view from the
  trenches
• March 2008

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Reliance Communications
Personal Business
Enterprise Business
Global Business
Infrastructure Business
Integrated play covering the entire telecom value
chain
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Reliance Communications

• Worlds largest network roll-out covering almost
  a billion people in India
• Worlds largest IP enabled optic fiber cable
  network - 230,000 Rkms
• Pioneered wireless affordability in India

Coverage increasing from 10,000 to 23,000 towns
Covering almost 100 of rail roadway routes
Submarine cable assets Of 110,000 Rkms
Terrestrial fiber cable metro intercity
Handset prices down from gt 50 to lt 20
Driven call rates down from gt10 cents to lt1 cent
per minute
Launching nationwide GSM services
Coverage Affordability Profitable growth
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Who Do We Serve?

• Over 45 million consumers in India
• Over 1.4 million individual global consumers
• Over 200 major global carriers
• Over 250 Multinationals
• Over 800 out of Top 1,000 Indian large
  enterprises
• Over 10,000 Indian Small Medium Enterprises
  (SMEs)
• Over 300,000 wireless data customers (Datacard)

Unparalleled customer franchise in India and
globally
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Market Leader Across Multiple Segments

Largest carrier of wireless data Largest in
enterprise data services gt50 market
share Largest private PCO operator gt50 market
share Largest carrier of international voice
gt40 market share Largest international data
provider in India/Middle East/Asia Largest
retailer of wireless handsets Largest
independent wireless infrastructure provider
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Youngest, Fastest, Largest
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Robust Infrastructure to Support Customers
Dhirubhai Ambani Knowledge City

• 140 acre plot ten acres lush green lawns and
  eight acre lake
• 5.4 million sq. meter area 14 buildings 12,000
  personnel
• Several food courts, banks, ATMs guesthouses
• Eco-friendly zero discharge facility 2252
  parking slots helipad
• Own HVAC and power distribution system

Telecom Infrastructure

• 14,000 towers ? 23,000 towers by March 2009 in 23
  circles with capacity of 4 co-tenants
• Broadband access in 42 Indian cities with
  727,000 buildings connected directly to network
  serving over 901,000 access lines
• Deploying Broadband and WiMax network in top 10
  cities in the country to cover 4 million SMEs.

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Robust Infrastructure to Support Customers
Retail Presence

• 2,000 exclusive Reliance World and Reliance
  Express stores 700 Indian cities.
• Largest chain of digital entertainment centers in
  the country
• 5 lakh retailers sell connections or recharge of
  prepaid mobile and FWPs in our coverage
  footprint.
• 2nd largest retailer of handsets - with
  throughput capacity for over 24 million handsets
  per annum

Network Operations and Data Centers

• Largest and most advanced NOC in the world
• 300,000 sq ft of data centre space 4x the
  nearest competitor6 World class Level 3 Data
  Centers at Mumbai Bangalore measuring 2.6L
  Sq.Ft.
• Hosting 9000 Server Racks and 1400 TB of
  storage capacity
• Expansion at Delhi, Chennai, Hyderabad Kolkata
  resulting in an additional capacity of over
  800,000 - Sq. ft.

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Robust Infrastructure to Support Customers
Reliance Mobile World Suite

• Comprehensive range of service applications
• Popular across all user demographics and
  geographies
• Over 200 content partners and over 10,000 content
  items
• Credit Card on the Mobile

Contact Centers

• 8,000-employee, multi-lingual contact centre
  facilities at Navi Mumbai Chennai
• 5L customers serviced per day through with
  10,000 users during peak hours
• Operates on 24x7 basis with online integration
  with other IT systems in RCOM

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Robust Infrastructure to Support Customers
IT Operations

• More than 1500 Million CDRs per day
• More than 1.5 million eRecharge per day
• More than 1,800 TB data storage
• IT support in more than 6,000 towns for over
  60,000 IT users
• Data ware house growth more than 160 GB a day
• More than 7 lakh emails a day across group

New Products Services

• DTH services to provide DVD quality picture
  better viewing experience
• IPTV to provide interactive TV Video services,
  movies music on demand, interactive program
  guide and gaming

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Learning

• You will never be prepared for the unexpected
• Think big large scale
• Build resilience and redundancy in network,
  infrastructure, IT and people
• Build strong processes and people competency
• Create a culture of innovation and can-do-it
  attitude
• Rely upon an eco-system of strong technology
  partners

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Thank you