Title: Under the Microscope:
1Under the Microscope
- Patron and staff needs for SPPLs Web page
- By Ann Attig, Spring Lea Boehler, and Nancy
Knepper
2Who lives in Alamosa?
3Top Five Occupations
- Educational Services (1,345)
- Retail Trade (1,124)
- Agriculture, Forestry Fisheries (540)
- Health Services (478)
- Public Administrators, including librarians
(316)____________________ - Total Workforce 7, 501
4And dont forget the students enrolled in...
- Three day-cares and preschools
- Three public elementary schools
- One public middle school
- One public high school
- Six religious or private schools
- One college
- One vocational school
5Heres a breakdown of who has cards at SPPL
6What do our patrons say they want?
7Adult Uses of SPPL
8High School Uses of SPPL
9Middle School Uses of SPPL
10What else do patrons say they want?
- More hours after 5, maybe as late as 10 like the
college. (46 adult, 70 high school, 41 middle
school) - More genealogy service hours.
- More interlibrary loan materials.
- More ways to access the library.
11How can we respond?
12This is the hierarchy of the library personnel.
- Director--
- Childrens Director
- Information Assistant
- Pages
- Supervisor of Technical Services
- Technical Assistant
- Interlibrary Loan Clerk
- Genealogist
13Staff members devoted to each main area of
service
- Management--1
- Supervisory--4
- Childrens services--1
- Technical services--2
- Reference (including genealogy)--8
- Interlibrary loan--2
- Circulation--7
- Computers--5
14Where we can provide service
15Each staff member is an individual.
16This means that each staff member has
- her own thoughts
- her own capabilities
- her own schedules
- her own departmental problems
- her own opinions
17The proposed individual survey looks like this
18This project will also entail group effort.
19A focus group will help to get everyones
opinion. For the best results, we are planning
to hold one that is
- after the personal interviews so everyone has a
better idea of the project - at a time when most everyone can attend
- moderated by a third party from the library
community - constricted to a set time limit so it runs
smoothly
20After the brainstorm, we should have
- a list of features we definitely want to include
- a rudimentary idea of who is responsible for what
content - a list of features we might include if demand is
high - a list of features we definitely do not want at
this time
21Now, its back to the patrons...
22Our patrons are diverse people with diverse needs.
23How do we find out these needs?
24An online survey is a good way to reach people
because...
- Since this is a Web project, we mostly want to
hear from Web users - It allows people to answer at their convenience
- People are more likely to answer an email than a
regular letter - It costs far less since there are no paper and
postage costs - It helps us build a stronger relationship with
Amigo.net
25Here are the questions we will be asking
26(No Transcript)
27(No Transcript)
28The in-house paper version of the survey will...
- Reach people who are not Amigo.net customers but
are online - Help determine the needs of people who will only
use our Web site on the library computers - Save in postage since it is in-house
29These surveys will tell us
- How our Web site will affect peoples library use
- How much use our Web site might have
- Which online services they want most
30Talking to the school librarians face-to-face
will help us
- Determine how best to partner with the schools
- Discover what needs the librarians want met
- Think of new ways to encourage reading in students
31This is just the beginning! We also plan to
- Have a continuous comment form for Web visitors
- Have remedial surveys once a year
- Keep our ears open always!
32Our ultimate goal is to keep our patrons smiling!
33Thank you for your time!