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Under the Microscope:

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Here's a breakdown of who has cards at SPPL: What do our patrons say they want? ... People are more likely to answer an email than a regular letter ... – PowerPoint PPT presentation

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Title: Under the Microscope:


1
Under the Microscope
  • Patron and staff needs for SPPLs Web page
  • By Ann Attig, Spring Lea Boehler, and Nancy
    Knepper

2
Who lives in Alamosa?
3
Top Five Occupations
  • Educational Services (1,345)
  • Retail Trade (1,124)
  • Agriculture, Forestry Fisheries (540)
  • Health Services (478)
  • Public Administrators, including librarians
    (316)____________________
  • Total Workforce 7, 501

4
And dont forget the students enrolled in...
  • Three day-cares and preschools
  • Three public elementary schools
  • One public middle school
  • One public high school
  • Six religious or private schools
  • One college
  • One vocational school

5
Heres a breakdown of who has cards at SPPL
6
What do our patrons say they want?
7
Adult Uses of SPPL
8
High School Uses of SPPL
9
Middle School Uses of SPPL
10
What else do patrons say they want?
  • More hours after 5, maybe as late as 10 like the
    college. (46 adult, 70 high school, 41 middle
    school)
  • More genealogy service hours.
  • More interlibrary loan materials.
  • More ways to access the library.

11
How can we respond?
12
This is the hierarchy of the library personnel.
  • Director--
  • Childrens Director
  • Information Assistant
  • Pages
  • Supervisor of Technical Services
  • Technical Assistant
  • Interlibrary Loan Clerk
  • Genealogist

13
Staff members devoted to each main area of
service
  • Management--1
  • Supervisory--4
  • Childrens services--1
  • Technical services--2
  • Reference (including genealogy)--8
  • Interlibrary loan--2
  • Circulation--7
  • Computers--5

14
Where we can provide service
15
Each staff member is an individual.
16
This means that each staff member has
  • her own thoughts
  • her own capabilities
  • her own schedules
  • her own departmental problems
  • her own opinions

17
The proposed individual survey looks like this
18
This project will also entail group effort.
19
A focus group will help to get everyones
opinion. For the best results, we are planning
to hold one that is
  • after the personal interviews so everyone has a
    better idea of the project
  • at a time when most everyone can attend
  • moderated by a third party from the library
    community
  • constricted to a set time limit so it runs
    smoothly

20
After the brainstorm, we should have
  • a list of features we definitely want to include
  • a rudimentary idea of who is responsible for what
    content
  • a list of features we might include if demand is
    high
  • a list of features we definitely do not want at
    this time

21
Now, its back to the patrons...
22
Our patrons are diverse people with diverse needs.
23
How do we find out these needs?
  • ASK
  • THEM!!!

24
An online survey is a good way to reach people
because...
  • Since this is a Web project, we mostly want to
    hear from Web users
  • It allows people to answer at their convenience
  • People are more likely to answer an email than a
    regular letter
  • It costs far less since there are no paper and
    postage costs
  • It helps us build a stronger relationship with
    Amigo.net

25
Here are the questions we will be asking
26
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27
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28
The in-house paper version of the survey will...
  • Reach people who are not Amigo.net customers but
    are online
  • Help determine the needs of people who will only
    use our Web site on the library computers
  • Save in postage since it is in-house

29
These surveys will tell us
  • How our Web site will affect peoples library use
  • How much use our Web site might have
  • Which online services they want most

30
Talking to the school librarians face-to-face
will help us
  • Determine how best to partner with the schools
  • Discover what needs the librarians want met
  • Think of new ways to encourage reading in students

31
This is just the beginning! We also plan to
  • Have a continuous comment form for Web visitors
  • Have remedial surveys once a year
  • Keep our ears open always!

32
Our ultimate goal is to keep our patrons smiling!
33
Thank you for your time!
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