International Roaming

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International Roaming Status Review for the CDG
Executive Board Kim Brophy International
Roaming Team Co-Chair April 2006
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Agenda
International Roaming Overview

• International Roamer Customer Value

International Roaming Team (IRT) Update

• Improvements
• Working Groups
• Quarterly Meetings
• Carrier Relations Managers
• 2005 Implementation Statistics

Call for Support

• Resolutions Support the Plan
• Technical Discussions
• Debunk the Two Phone Myth
• Quarterly Meetings / Working Groups
• Follow Implementation Documentations
• Provide Implementation statistics

3
International Roaming Overview
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International Roaming

• Number of International Roaming projects being
  funded?
• Is International Roaming Services Needed?
• A competitive international service is table
  stakes for winning accounts with global
  travelers
• Value of International Roamers
• Monthly billed revenue per customer 328 higher
  than Sprint average
• 24 more likely to be a business customer than
  the Sprint average
• 15 longer tenure as a Sprint customer than the
  average
• Averages 3K more MOUs per month on network than
  average customer
• Spends 3X more on a device than average customer
• Decision makers bring multiple accounts along
  with theirs
• CDMA operators must make it simple or these
  customers will go to GSM carriers

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International Roaming TeamUpdate
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Improvements to IRT

• Extended Meetings - Added day for training and
  working groups
• Advanced Planning - Time for travel approvals and
  visa processing
• Better Attendance -110 attendees at March meeting
• Publishing Quarterly - Roaming Journal
• Strong Support - Qualcomm
• New Organization - Working Groups Task Forces

Packet Data Team
MMS Team
Voice SMS Team
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Working Groups

• End to End Network Test Plan
• Roaming Partner Qualification Form (Guide)
• Roaming Partner Qualification Form (Spreadsheet)
• Technical Data Sheet (Guide)
• Roaming Technical Data Sheet (Spreadsheet)
• End to End Billing Test Plan
• Mobile IP Convergence Resolution

Data Lead Neal Richardson Telecom New Zealand
Participants 100

• Identify and solve addressing and transport
  issues related to CRX usage for inter-carrier MMS
  messaging
• Provided input to the Joint MMS Team on
  Addressing issues
• Analyzing transport between carriers or a carrier
  hub/broker
• Revise CRX Guidelines to include MMS transport
• Cooperative effort between the CDG MMS and IRT

MMS Lead Bryan Gurganus Qualcomm Participants -
32
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Working Groups
Voice Lead Libby Mackay Qualcomm Participants -
73

• Caller ID, including support for international
  MDN
• Voice mail access, indicator and retrieval
• Network based code dialing documentation,
  including 99
• CIBER X0 record retirement and move to X2
• CDG website to exchange coverage maps

• SMS Training
• SMS White Paper
• SMS Roaming Partner Qualification Form
• SMS Test Plan

SMS Lead Daniel Salek Qualcomm
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Quarterly IRT Meetings
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Carrier Relations Managers

• Latin America
• Caribbean

• Ex-Bell South CDMA networks phased out
• Roaming personnel being re-assigned to GSM
• Some CDMA networks may allow in-bound roaming
• Outbound roaming discontinued

• New CDMA networks in the Caribbean to capture
  roamers from North America

Ricardo Sarti Rsarti_at_cdg.org

• North America
• Japan
• Korea
• China
• Hong Kong

• North American carriers continue to make
  progress

• Unicom frustrated with lack of progress and
  cohesion among CDMA operators
• No code dialing
• No PRL enhancement
• No GTT
• Key operators make international roaming a very
  low priority

Frederico Nienstadt fnienstadt_at_cdg.org

• South Asia
• Australia
• New Zealand
• Africa
• Middle East

• Tata and Reliance are moving quickly ahead

• Telstra planning to stop CDMA
• Earliest date is January 2008 (likely will be
  later)
• Telecom NZ needs CDMA roaming to Australia

Randall Todd rtodd_at_cdg.org
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International Roaming Statistics
2005 CDMA Implementations by Type
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Call for Support

• Resolutions Deliver the Plan
• Should be easy but its not
• Plus Code Dialing
• Technical Discussions
• Will this make International Roaming Easier
• Impacts to International Roaming
• Debunk the Two Phone Myth
• Push for greater number of Interstandard Devices
• All price ranges
• Treat like a feature such as a camera phone
• Customer experience is key - seamlessly stay in
  touch and conduct business when traveling abroad.

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Call for Support

• Quarterly Meetings / Working Groups
• Attend Quarterly Meetings
• Invite other Carriers
• Conference Calls
• Garner Support
• Follow Implementation Documentations
• Voice Roaming Preparation Guide
• Voice Roaming Partner Qualification Form
• End 2 End Network Packet Data Test Plan
• Packet Data Technical Data Sheet
• Provide Implementation statistics

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In Summary

• International Roaming is a high dollar service to
  offer that must be done right
• The International Roaming Team is making progress
• We need your Support

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Thank You!

• For more information, contact
• Kim Brophy
• Kim.Brophy_at_Sprint.com

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Additional Slides
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Project Phases

• Phase 1 Voice SMS
• Phase 2 Packet data, basic service
• Phase 3 Packet data applications (VAS)
• VoIP, PTT, LBS, MMS, etc.
• Phase 4 Inter-standard GSM/CDMA
• Voice
• SMS
• GPRS-1X/DO packet data
• Phase 5 Pre-paid
• Voice
• SMS
• Packet data

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Deliverables for Each Phase

• Training
• Carrier support and tools
• Documentation
• Measuring and reporting progress
• IRT support

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Training

• Specialized training for CDMA roaming managers
  and technical personnel

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Carrier Support Tools
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Carrier Support Tools, cont.
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Documents - Released
Blue New since last Executive Board meeting
Posted on www.cdg.org
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Documents - In Development
Blue New since last Executive Board meeting
Posted on www.cdg.org
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Measuring and Reporting Progress

• Quarterly Metric Reports
• Number of roaming implementations
• Industry-wide totals
• Top 20 carriers, by carrier
• Top 20 carriers, by country

IRT Support

• Make IRT as effective as possible
• Currently providing
• Technical contributions
• Working Group leadership
• Secretariat services
• Document publication
• Web site maintenance and improvements
• Training
• More ...

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Project Organization
CDG
Roaming Director Bill Dahnke
Carrier Relations
Program Manager
Document Library Training Carrier Support
Tools Goals Metrics Tracking IRT Support
Latin America, Caribbean Ricardo Sarti
South Asia, Aus, NZ, Africa Randall Todd
North America, Japan, Korea, China, HK
Federico Nienstadt