Dossier de Presse

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EXPEDIA CORPORATE TRAVEL
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Summary

• Our Group Expedia Inc.
• Expedia Corporate Travel
• Our approach
• Our means
• 1/ Technology
• 2/ Customer service
• 3/ Implementation change management
• 4/ Savings levers and costs optimization
• 5/ Account Management
• Our added value
• Our references

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Our GROUP Expedia Inc. Travel and Technology

• The worlds leading online Travel service
• Offer its business and leisure customers, tools
  and information facilitating their searches,
  projects, bookings and travels.
• 3rd world travel agency in 10 years
• 16 billion dollar turnover
• Private hotel database management
• Head office in Seattle, USA
• For further information www.expediainc.com

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Expedia Corporate Travel France and Worldwide

• Background
• 2000 Setting-up in France under the name
  Egencia
• 2001-2003 Acquisition of business travel
  agencies in United Kingdom and Belgium
• 2004 Egencia is acquired by Expedia Corporate
  Travel
• 2006 Setting-up in Germany
• 2007 Setting-up in Spain, Italy and China

Our locations

• Europe headquarters Paris World headquarters
  Seattle, USA
• Locations in the world United States, in
  Canada and in China since November, 2007 !
• Locations in Europe France, the United Kingdom,
  Germany, Belgium, Spain and Italy.

Our next setting-up for 2008 Switzerland,
Netherlands, Ireland and Scandinavia!
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Expedia Corporate Travel France and Worldwide

• Some figures
• 1200M budget travel in 2007
• 1500 customers companies in Europe, including 800
  in France
• 40 growth per year
• Online Booking average rate for our customers
  72
• 5 to 25 savings
• A 30.000 hotels database in the world

• Our identity
• Genetically Online
• Constant innovation
• Technology, service, products and men combined
• Expertise in change management
• Cost savings ticket price, travel agency, cost
  of process

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A combined approach
Customer Service

• Online Booking tool

• 120 travel consultants in France
• Support for online booking
• Manage your complex trips

• Average 72 online booking rate
• We commit on your online booking rate

Account Manager

• Ensure quality of service
• Act on online rate
• Maximize savings

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The highest online rate of the market
Expedia Corporate Travel has this average online
rate thanks to

• Fast, easy-to-use online travel booking tool
• Online and offline bookings are synchronized
• Support for customers know and equips

100
Expedia Corporate Travel Average
80
96
60
72
40
Market Average
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5-10
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A single model in the world
Expedia Corporate
Other Agencies
Online
Offline
Offline
Online
?
Website
Travel Consultants
Website
All bookings are the online tool
Reporting Analysis
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A single model in the world 2 entry flows, 1
exit flow
Arrangers and travelers
Travel consultants
email, call
Online
Offline
Website

• Users profiles
• Travel policy
• Prices display
• Negotiated agreements
• Analytical imputations
• Delivery address
• Corporate Card and other means of payment

Confirmation Approval Issuance Billing
Reporting Analysis
The travel policy 100 guaranteed
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TO SUMMARIZE

• A constant service
• Arrangers/travelers and travel consultants use
  the same platform for bookings
• Travel consultants use the online booking tool to
  book, issue, deliver and bill
• The same team handles a 100 of the online and
  offline bookings

• Same process for 100 bookings (Online and
  Offline)
• For arrangers/travelers Information related to
  the traveler are always taken into account
• For Purchase Travel policy and suppliers
  agreements are automatically integrated
• For Accounting Imputations and means of payment
  are saved in the tool

• One workflow one responsibility
• Total control of the tool allows to commit on an
  adoption rate
• One workflow to guarantee the commitments

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Our Technology
The Expedia Corporate booking tool integrates
the best technologies available on the market
AIR
Amadeus (negotiated prices)
Low cost (70)

Booking website
Technology Developments
TRAIN
Expedia Engine System
SNCF.COM via Ravel
Hotel GDS (negotiated hotels)
HOTEL
Hotel.com (Expedia Corporate base)

Résacar (negotiated prices)
CAR RENTAL

WWTE

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Our Technology
An exhaustive search tool

• 1st corporate travel marketplace
• 30.000 hotels database in the world, Expedia
  Corporate negotiated prices
• Exclusive contents
• Exclusive functionalities matrix to view lowest
  fares available by level of constraint and cabin
  class, possibility to put on hold the ticketing
  date

An open tool owned by Expedia Corporate

• Owner of he tool we can control, improve,
  innovate and make specific developments
  constantly.
• Ability to connect with third-party tools
  (expenses management, e-invoicing, travelers
  security)

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Customer Service
Our additional services
Our organization
Delivery
Our service quality
An organization well structured...

• More than 120 high skilled travel consultants
• A team is made up of 6 to 7 travel consultants
  with a Manager
• Teams are dedicated or semi-dedicated to a
  company
• 4 Customer Service in France Lille, Paris, Lyon
  and Marseille (European call center)
• Opening hours 9 pm to 7 am, Monday to Friday

... for a personalized service and monitored
technology

• A direct line and an e-mail box dedicated to
  your travelers
• Calls to your Travel Consultants team
• Calls overflow manage by an other team
• travel consultants missions
• - advise and book your most complex trips
• - support for online bookings

Bookings made by phone or email with our travel
consultants are synchronized on your online
booking tool and online bookings are checked by
travel consultants !
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Customer Service
Our organization
Our additional services
Delivery
Our service quality
"FREQUENT TRAVELERS"

• The VIP service
• A dedicated team with 7 high skilled travel
  consultants for your company management or
  frequent travelers of your company. This
  up-market service is delivered with highest level
  of confidentiality.
• The 24/7 Service
• Service provided by our partner Aéro 24 to answer
  your travelers requests after the Customer
  Service opening hours

More Services

• Meetings and incentives
• Dedicated team to handle groups (more than 9
  people) including meetings and incentives.
  Support of air bookings, train, hotels, diverse
  services...
• Leisure travel / short break
• Passport and Visa

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Customer Service
Our organization
Our additional services
Our service quality
Delivery

• Electronic ticket  RECOMMANDED
• We promote e-ticket whenever its possible for
  you train and air bookings
• E-ticket can be delivered until 3 hours before
  departure. For train bookings you can take your
  ticket at any time at all electronic machines
  available in railway stations. You just need your
  Name and File number.

• The paper ticket 
• When the delay between issuance and departure
  allows it (to J-3 before 12 am), delivery by
  Distinguo Letter (The Post office) for France
  (till the end March 2008)
• Delivery by courier from the customer services of
  Paris, Lille, Lyon, Marseille and Nantes
• Delivery by Chronopost, D1 to 13 days for urgent
  demands in the rest of France.

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Customer Service
Our organization
Our additional services
Our service quality
Delivery
Expedia Corporate Travel quality indicators
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Implementation change management expert
We help you manage the change
A unique experience of the integrated Online and
Offline solutions implementation

• More than 25 million euros travel budgets
  implemented per quarter in France
• Successful implementations with big customers
• More than 800 successful organization migrations
  in France for 5 years

AN ACKNOWLEDGE EXPERTISE
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Implementation Methodological Approach
1
3
4
2
5
4/ Follow up
2/ Website setting-up
3/ Training
1/ Information
5/ Account Management

• Air contracts, train
• Travel policy
• Approval workflow
• Travelers profiles

• Travel policys integration
• Suppliers contracts integration
• Travelers profiles implementation

• Users training in booking tool
• Travel Management presentation training to
  Travel Director

• Calls monitoring

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Implementation Pragmatic Approach

• Expedia Corporate Travel is different with
• A relevant and personalized diagnosis of the
  situation clear objectives, adaptation of our
  methodology
• Its pragmatic approach of change we help manage
  the change by meeting each user (Travel
  Directors, travelers, arrangers)
• Our Values which contribute to projects success
  

COMMUNICATION AND IMPLICATION
BE ATTENTIVE TO CUSTOMERS
User communication is a key of success for change
with the following objectives

• Tell and clarify the objectives to all users
• Inform them step-by-step about the process
• Explain the new travel policy and ensure
  everybody understand the changes.

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Maximizing Savings on your Travel Budget
Reduce indirect costs
Optimizing agency cost

• Speed and ergonomics
• E-invoicing

• The more the Online rate rises, the more the
  agency cost decreases
• Commitment on an online rate

Reduce costs by value and volume

• Transparency and Exhaustiveness
• Guilt effect the most cheaper price at the head
  of gondola
• Guide traveler in complexity
• Apply systematically travel policy (On and Off
  approval process),
• Reporting and Account Management Anticipation
• Suppliers negotiation

TE Budget Air Train Hotels Cars
COSTS REDUCTION
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Maximizing Savings on your Travel Budget
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Optimize costs
Expedia Corporate Travel makes commit on YOUR
online adoption rate (we define it before
implementation).
COSTS REDUCTION
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The Account Manager
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Account Manager actions on online rate
What online rate per user ? (travelers and
arrangers) How to improve the online booking
rate for some user?
What is the level of fear?
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Account Manager savings
Do your travelers buy at the best price? What
travel and why this choice?
What is your purchasing global performance?
A PROUVED EXPERTISE
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Our added value
We propose you a large number of services which
make us unique...
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Multiple references
Pharmaceutical Laboratories
Perfumes, Cosmetic, Ready-to-wear
Retail trades (diverse activities)
And many others
Banks, Property
Software
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EXPEDIA CORPORATE TRAVEL