Talis Message New Release of Talis Message

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Talis Message New Release of Talis Message

• Mark Sussex Graeme Moon
• Talkingtech Limited
• 17 January 2007

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Talis Message New Release

• What are the changes,
• Express Reporting
• Email Reports
• Diagnostic Tools
• Call flow enhancements
• Borrower Name Recording
• Import Process Date Exclusion
• Dialing Parameters

3
Talis Message New Release (contd)

• Express Reporting
• Uses graphs to display call activity.
• Reports display more information.
• Search activity at borrower level.
• Uses Microsoft SQL Express and Crystal Reports.
• Email Reports.
• Higher quality reports with more information.
• Email reports available in 6 different formats.
• Rich Text, MS Word, MS Excel, Excel data only,
  PDF, HTML

4
Talis Message New Release (contd)

• Diagnostic Tools
• Checks connection to LMS via SIP2 - Inbound.
• Checks detection of dial tone and ability to
  place a call across each port - Outbound.
• Callflow Enhancements
• Item Renewal
• Call Transfer
• Spanish Number Format
• Available/Unavailable Reservation Items

5
Talis Message New Release (Contd).

• Borrower Name Recording
• Borrowers have the option to record their name
  for use by Talis Message instead of the use of
  text-to-speech.
• Import Process Date Exclusion
• Different methods to deal with not dialing
  borrowers on specific dates such as public
  holidays.
• Dialing Parameters
• Provides the ability for libraries to set dialing
  parameters such as number of rings before
  disconnection and number of retries.

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Talis Message New Release (contd).

• Benefits,
• Improve service delivery of customer service.
• Improve accuracy of information provided to
  users.
• Improved accuracy of metrics used to measure
  effectiveness of system.
• Why a New Release,
• Although a new version is in development, this
  new release will provide all existing customers
  the improvements required - now.
• New release currently in beta testing.
• New version not due to be release until late
  2007.

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shared innovation