Introducing Business Link Yorkshire The Gateway to Economic Prosperity John Collier

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Introducing Business Link YorkshireThe
Gateway to Economic ProsperityJohn Collier
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Agenda

• A new start
• Who we are
• IDB core services
• Stimulating enterprise
• Our approach and values
• The organisation
• Spatial approach
• Engaging with HEIs

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Business Link Yorkshire

• Single purpose company YH IDB Ltd
• Contract signed operational April 08
• Developing a new approach and gateway to business
  support to
• Stimulate enterprise
• Help to create and grow viable businesses
• Address competitiveness and drive economic
  prosperity
• Integrate more effectively into regional economic
  development landscape
• Deliver regional consistency

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Our Credentials

• Owned by
• Exemplas Holdings Ltd
• Reed in Partnership
• 850M combined turnover
• Track record
• Successful public sector contracts
• Strong performance management cultures
• Commitment to service excellence
• Partnership Focus
• Business Link East

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Our Approach

• To create a high quality, independent gateway to
  a portfolio of world class services and solutions
• YH IDB run on a firm business basis
• A passion for our customers
• Effective two-way partnership working
• The right people to help us deliver that vision
• Identify and embrace best practice

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The New Organisation

• Circa 290 directly employed staff, including
• 100 Business Advisers (inc Managers)
• 45 Information / Gateway team
• 75 Start-Up team
• 45 Marketing Partnerships
• 20 Corporate Services
• 5 Senior Management team

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Key Staff
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Start Up Services

• New Enterprise (Lifestyle)
• Social Enterprise
• Growth
• High Growth
• Voucher Management
• Sub-Contract of specialist elements, e.g. BAME /
  Women outreach

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IDB Core Services

• 2 Area Managers
• 9 Local Area Managers
• 90 Generalist Specialist Advisers
• Contact Centre
• Online Advisers
• Info Advisers
• Customer / Start-Up Account Advisers
• Events Booking
• Knowledge Manager
• Red Tape service

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Marketing Partnerships
Generating leads building relationships

• Partnership Managers
• PR Comms
• Marketing
• Inc Online, web E-zine
• Events
• Core, Start-Up, Networking
• Business Development
• Bids and Contract Management

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Service Principles

• Information, Diagnostic and Brokerage ONLY
• Regional consistency, local delivery
• Market making
• Intelligent customers
• Intelligent suppliers / brokerees
• More power to the customer

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Spatial Approach

• 1 Head Office/Customer Contact Centre, J37 M1
• 11 further Key Location Centres
• Partner Engagement
• Hot-desking for mobile staff
• Customer meeting space
• Public Access Points (30)
• Points of Presence
• Drop In /Surgeries / Events across the region

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Working with HEIs

• Generating savvy customers
• Working collaboratively
• Joint events / surgeries / campaigns
• Employer engagement / business facing
• Employability
• Aligning agendas
• Stimulating enterprise / support for High Growth
  clients
• Contributing to the RES